We purchased our new home through John Payne, East Greenwich in 2022. Our sales manager, Susan Denny, was incredibly helpful and professional throughout the entire process, and kept in continuous contact with ourselves and the rest of the chain to ensure our house move went through as quickly (and smoothly) as possible. We did have some issues with the speed at which our solicitor was working, but Susan (and her team) were tenacious in keeping on top things, and getting us over the line. Working with John Payne was an extremely positive experience, and we’d would not hesitate to recommend this estate agent, or to work with them again.

Susan was great to work with. She’s been very responsive and helpful in moving the process along. Quite a few times being able to work with the seller to speed along access to information and resolving questions promptly. A delight to work with. Thank you.PositiveResponsiveness, Professionalism

Susan Denny was our agent and she was fantastic. I can't recommend her enough. She is very professional, knowledgeable and supportive. The process was stressful for various factors and Susan was always there for us, doing everything she could to support the process. Thank youPositiveResponsiveness, Quality, Professionalism

Just completed my home purchase with John Payne! Susan Denny is such a great advisor who has shown patience, professionalism and deep experience ever since conducting viewings, which also gave me a lot of comfort to continue with the purchase.PositiveResponsiveness, Quality, Professionalism, Value

We had a good experience finding our flat with John Payne. They were responsive and worked around us. The agent who helped us (Thomas Gardiner) was excellent, friendly and made sure we got the place we wanted.PositiveResponsiveness

I recently completed the sale of a house in Greenwich and Susan Denny acted for me. I was continually impressed by her attention to detail and keeping me informed - I live overseas so all of this had to be done from afar - she realised the difficulties, not to mention stress, that this entailed and dealt with it professionally, courteously, and was always on top of problems when they arose (which is a whole lot more than can be said for the solicitor, but that's for another review!). Unfortunately I don't have any other houses in Greenwich to sell but if I did Sue would be my first call.PositiveResponsiveness, Quality, Professionalism

Sue at John Payne was absolutely brilliant! She’s so diligent, responsive and professional - as first time buyers we couldn’t have asked for any more and thank her so so much. She has such a wealth of experience and contacts that she was able to help with any query - thank you from us both SuePositiveResponsiveness, Quality, Professionalism, Value

We have had the luck to deal with Susan Denny and she had done an amazing work to get our property on the market at the right realistic price, getting us the money we wanted from a buyer. Once offer accepted she was there all along pushing for all the steps of the sales happening in time. It’s been a absolute pleasure working with Susan. Thank you again.PositiveResponsiveness, Quality, Professionalism, Value

John Payne were very professional when marketing and selling our property. They cared a lot to know what made our property unique, used very good photographers and to were able to find interested potential buyers very quickly. Our home went off the market quickly and we are very happy about their contribution to making this happen.PositiveResponsiveness, Quality, Professionalism

I finished an apartment purchase conveyancing last month but I was very pleased with sales manager Susan's dealing. She is a real professional and responded promptly all the time and even when communicating with the seller, so everything went well to completion. She was so helpful until completion and after completion. She did a great job. A big thanks to Susan.PositiveResponsiveness, Quality, Professionalism, Value