I have dealt with many estate agents over the years and have never felt the need to post an online comment until I recently acquired a property in Greenwich where the agent was representing the seller was Susan Denny of John Payne , Estate Agents . It immediately became apparent that Susan was very experienced in acting for sellers, was a master of the local market and had significant negotiating skills . At the same time she was very aware of market conditions and the risk of over negotiating and losing me as a buyer . Both before and after exchange - and even after completion - Susan was available at all times to discuss the transaction and handover matters with courtesy, humour and professionalism . My husband is a property lawyer and shares the same sentiments when I say that Susan us quite exceptional and that I cannot recommend her highly enough to anyone thinking of selling their property and seeking assurance that they are in first class reliable hands .PositiveResponsiveness, Quality, Professionalism, Value

We had the priveledge of having Susan Denny from John Payne assist us on finding a house we would love. She was extremely patient with as we went through many a house and in some instances viewed a house or 2 a couple of times. Her dedication to helping us find a dream home was simply awesome. She was constantly very responsive in all our queries getting relevant answers needed extremely promptly. She finally assisted us in finding and securing our new home. Big shout out to her.PositiveResponsiveness, Professionalism

Had a number of agents value my flat but Sue from John Payne stood out from the crowd from the outset. She was fully prepared for the valuation and came across extremely knowledgable on the area and the development itself - it gave me the confidence that the sale would be in safe hands. And it was absolutely the right decision! It wasn't a smooth sales process by any means (for other reasons) but Sue made the whole thing so much easier, from bringing viewers in the door straight away, to getting two offers within three weeks and then remaining on hand throughout the entire process to support both myself and the buyer as needed. I'm certain that without her professionalism, her willingness to always help and be on hand and driving the process forward, it wouldn't have had the outcome we were all hoping for. Couldn't recommend enough!PositiveResponsiveness, Professionalism, Value

Sue at John Payne was absolutely excellent. We were impressed by the prompt, responsive and personable service we were provided. She conducted an out of hours valuation for us all the way back in February. Then the pandemic hit, and I think it's safe to say the whole transaction probably wouldn't have happened if it weren't for Sue. Would 100% recommend John Payne to anyone - will definitely be using in future.PositiveResponsiveness, Quality, Professionalism, Value

All the contacts at John Payne have been a pleasure to work with on the sale of our house. Every viewing they brought to us felt like a realistic buyer for our property, for which we had an offer that we accepted within two weeks of marketing. Matthew and Sue especially, were responsive and supportive throughout the sale process. I would highly recommend John Payne, East Greenwich Branch!PositiveResponsiveness, Quality, Professionalism, Value

Great service received from Ben who was helpful and pro-active throughout the whole processPositiveQuality

Sue is fantastic!PositiveResponsiveness, Quality, Professionalism

Thank you to Darcie for showing us round our new flat. We found the letting agent to be great at communication and really helpful on the day. Thanks so much!PositiveResponsiveness, Professionalism

Highly recommend. Sue has been amazing throughout the whole process by going above and beyond what is required and assisting us throughout the entire process.

I would like to thank Katie H. for her help settling into my new flat and all the admin around it. She has been very helpful and such a lovely person.PositiveResponsiveness, Quality, Professionalism