All staff at John Payne East Greenwich Estate Agents were very professional and helpful. Sue, who was our agent, was a really lovely lady. She gave us lots of support from beginning to the end of our property selling process.PositiveProfessionalism

This was my second experience buying a property and the first one in London. Susan Denny represented John Payne and my high praise go to her. Throughout the entire process she was committed, communicative, very helpful and helped with a lot of small but important things along the way. Couldn't recommend her more. Now, with the bar set high by Susan, also looking forward to using John Payne as a letting agent.PositiveResponsiveness, Quality, Professionalism

I bought my house through John Payne - as selling estate agents. Susan was diligent, professional and highly available. She got the best result for me and her client, and was always willing to gonthe extra mile to get things done.PositiveResponsiveness, Professionalism

We were not having much luck with the well-known "purple" provider and so canvassed around a few estate agents in Greenwich and the quality is unsurprisingly very varied, from the wheeler-dealer types, to the lack of communication types or the quite frankly extortionate types. John Payne was none of these. From a very good start to communication channels with Matthew who was courteous, friendly and punctual on coming to the flat to discuss and offering material to look over, we knew JP would be high up on our list of agents to use. Once we committed to them, Sue Denny took over and within 2 days had a prospective viewing which happened to be our buyer. We waited all of a week to sell the flat whereas the purple provider was much longer and less successful overall. Essentially you pay for what you get and I will admit to being wary of estate agents in the past but JP and in particular Sue were superb. Sue is of course very experienced, knowledgeable and extremely proactive but has also never come across as pushy, over-eager or one-sided; in essence the perfect person to take the reins of a stressful situation in anyone's lifetime moreover in the thick of a pandemic! Well done Sue, Matthew and all of the team at JP East Greenwich. We wish you all the best for 2021 and a happy Christmas too.PositiveResponsiveness, Quality, Professionalism

Matthew, Sue and all John Payne team were fantastic throughout the whole process of selling our flat in Greenwich. Their whole team was very professional and empathetic.The communication was clear and on point which really helped us to get through the stressful process of selling a house during COVID. I would like to say a special thank you to Sue (Susan Denny). She is fantastic! Helped us throughout and really went the extra mile. Sue, you are GREAT! Grasiela & Stephen

Sue Denny was great from the moment she first valued our flat to completion. Sue was incredibly proactive throughout, always available and we've already recommended her to several people we know in the development. Sue got us under offer quickly and pushed hard to ensure a smooth exchange and completion. Would absolutely recommend to anyone we know. Hands down great service.PositiveResponsiveness, Quality, Professionalism

We were very happy with the team at John Payne when they helped us with our flat purchase a few years ago and decided to use them again for the sale of the same flat. Selling during the pandemic had its challenges but Susan Denny and her colleagues were proactive, diligent, and extremely professional. We highly recommend them to other Greenwich residents.

John Payne offered A* service from the outset - extremely professional, friendly, courteous and always with good humour. Matthew Wright and Andrew Castle visited our property and provided excellent advice and then Susan Denny (Sue) became our key point of contact and managed the sale with support from Ben Smith. Moving in 2020 with the global pandemic was never going to be straightforward, but Sue is superior to any other agent we have come across. John Payne and especially Sue are immensely proactive and really do offer a fantastic service. Despite what became a difficult sale due to the virus and some building regulation issues, Sue’s determination to get the sale over the line never wavered. Ben and Sue were relentless in getting feedback from viewings and kept us up to date in real-time throughout the process, often providing key information before our lawyers did. John Payne and Sue always went the extra mile. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

We have just sold our house through John Payne. The care we received from our agent Susan Denny was absolutely fantastic. She is a true professional - always quick to respond, attentive to details and very helpful and intuitive about her clients wants and needs. Sue is also absolutely lovely. I cannot praise her highly enough. Thank you Sue.PositiveResponsiveness, Quality, Professionalism

After being with a different estate agent for 3 months with no luck at all, John Payne took over and immediately got us a lot of viewings. We priced the flat too highly but John Payne consistently brought us viewings and were very close a few times to sealing the deal. They eventually found us a buyer and then managed that through to completion. Their staff, especially Sue and Ben, are highly professional, friendly and responsive. A big recommendation from me!