We bought our house through John Payne and the service from the team has been fantastic, this is a breath of fresh air especially because our previous experience with other estate agents have not been good... We dealt with Ben and Susan, and they have both been fantastic throughout the viewing and post sale process. Susan was extremely efficient and helped push the completion process and was hands on with any issues that came up. Couldn't fault them! Would recommend John Payne and the east Greenwich branch for sure and thank you for making the experience as less stressful as possible!PositiveResponsiveness, Professionalism

Ben at John Payne was extremely helpful and professional from start to finish. As first time buyers, Ben was an invaluable source of information on the ins and outs of of the buying process, and always keen to help. The conveyancing process was particularly tough, with both the seller's and our own solicitors often difficult to get in contact with, Ben was a tremendous help with keeping progress towards exchange & completion going, chasing relevant parties on our behalf and going above and beyond in his role as an intermediary. Almost always available to call and actively following up if engaged elsewhere. We are very happy with the purchase of our new flat in Greenwich, and would like to thank John Payne and Ben in particular for providing a top class service from first viewing right through to completion.PositiveResponsiveness, Quality, Professionalism

John Payne Greenwich (both East and West branches) have been superb in all our interactions with them. We bought our flat in Greenwich through John Payne 4 years ago and were very impressed then, so decided to use them when the time came to sell the flat. We're delighted to report that they have been fantastic throughout the sale process too. Sue (Susan Denny) and Alison McAdorey have been professional, responsive, extremely helpful at all times and have made what was generally a very painful process significantly smoother and easier than it might otherwise have been. We had a fair few bumps along the way and the team at John Payne guided us through each of them - we cannot stress enough how pleased we are with their service and we would highly recommend to any potential buyers or sellers.PositiveResponsiveness, Professionalism

We used John Payne to sell our flat in Greenwich, completing in March 2021. We found the service to be very professional. Matthew valued our flat and we felt he was articulate, professional and fair when discussing our prospects. Ben was our estate agent, and he was very diligent and responsive throughout. We were also often assisted by Sue, who’s reassuring air of calmness was much appreciated. During the time our flat was on the market, we were frequently present during viewings, and thought Ben’s enthusiasm for the flat & his knowledge of the development and the local area were great strengths and really helped to sell the flat. We had issues with the first buyer whose offer we accepted, but Ben and Matthew together quickly resolved the situation and we proceeded with another offer. Throughout Ben was in frequent contact with us, and if we couldn’t immediately get hold of him, he would always respond a short time later. This became particularly important during the fraught period around exchange/completion, which wasn’t helped by our particularly dreadful solicitors. We were so relieved to see Ben’s determination to force our solicitors to actually do something matched our own, and he coordinated efforts with the buyers solicitors as well. Eventually, the deal was done and we successfully completed. We are very happy with the service received from John Payne and would definitely recommend them to other Greenwich residents. Ben’s honesty, enthusiasm and determination was brilliant and we felt lucky to have him selling our flat for us.

This was my second experience buying a property and the first one in London. Susan Denny represented John Payne and my high praise go to her. Throughout the entire process she was committed, communicative, very helpful and helped with a lot of small but important things along the way. Couldn't recommend her more. Now, with the bar set high by Susan, also looking forward to using John Payne as a letting agent.PositiveResponsiveness, Quality, Professionalism

JPEG were amazing. We knew more about the process and what was happening than from listening to our conveyancer. And when the going got tough, JP helped settle the nerves. Tracey Harvey is 5 stars!

Daisy and Abby helped me sell my house. They did a fantastic job and had tons of local market knowledge about selling in the area.

They gave us confidence throughout and we really felt we could trust them. We had a difficult sale with a first-time buyer unfamiliar with the processes. Matt Wright and his team, esp Abbie, were on it the whole 4 months from Offer to simultaneous Exchange & Completion. Before that they brought in a steady stream of viewings.PositiveResponsiveness, Professionalism

I had a very bad experience before moving to London. I rented a house with another real estate company and 5 days before I was supposed to move there, they called me to tell me the tenants wouldn´t leave. So I was in desperate need of a new house. I contacted John Payne and Liam called me just some hours later and made an appointment for the house I have ended up renting. They have made everything happen extremely fast to allow me to move immediately. They have moved heaven and earth and I couldn´t be happier with Liam and Sam. Thanks so much for everything!!! If I need to rent or buy in the future, John Payne will be the first agency I´ll call.

Really pleased with the service from John Payne. In selling a flat, agent Tracey got viewings on the property, and and offer which led to a sell after a unproductive time with another agent, so much so I wish I had used John Payne in the first instance. Tracey was really organised and kept in contact throughout and really helped keep things moving on all sides. She always knew what was going on and on the rare occasion I didn’t reach her straight away other staff were knowledgable about the case. Thanks Tracey!