I have been a tenant with Martin and Co for over six now, and I am extremely disappointed with their maintenance services. For the past six months, I have been reporting several critical maintenance issues in my rental property, and despite numerous follow-ups, nothing has been resolved. Every time I contact them, I receive the same excuse: "We are waiting for landlord consent." This has become incredibly frustrating and unacceptable. The issues in my property are not minor; they affect my daily living conditions and pose potential safety hazards. Yet, Martin and Co seem to have no sense of urgency or responsibility to address them. The lack of communication and transparency is astonishing. As a tenant, I feel completely neglected and unheard. Their inability to manage basic maintenance requests shows a clear lack of professionalism and respect for their tenants. I strongly advise anyone considering renting through Martin and Co to reconsider. Their poor handling of maintenance issues and reliance on vague excuses have made my living situation extremely stressful and unpleasant. Save yourself the hassle and look for a more reliable and tenant-focused property management company. P.S This is no reflection on Alan from the lettings team, who has been excellant and very responsive.

I don't normally review companies but My experience has absolutely been a nightmare with that company, they hold the deposit for months after you check out and they cut it as much as they want. They are so slow and they enter your flat without permission. Definitely not recommended at all.

Very disappointing property service. Hopefully you will not have to deal with Nicole (Property Manager) who does not care at all. I have a leak in my flat for more than a year and still she haven’ t done anything to fix it. Only thing they can do is increasing your rent. Is a zero star an option?

Pretty disappointing service. Particularly for service requests (for Battersea Power Station), and for closing out the flat. We moved overseas (back home) and the Martin team took months to close the flat and return the security deposit. They also provided us with a cleaning company (we paid) and still charged us for cleaning in our security deposit. Martin is not responsive and almost never helpful. Better off trying to go directly to the landlord.

Had an appointment to view the house , drove 30min, when arrived no one was there, called agency they said it was no appointment. Disappointed with this agency.

Didn’t bother turning up or notifying us that the property had been taken. Nearly and hour later of trying to phone the agent we got the reply “oops forgot”. We had a confirmation email and everything! The First Lady we spoke to was so rude saying that she was only admin and couldn’t contact the agent that was meeting us? So many excuses in one phone call. “Oops forgot” was the response we got from the agent missing the viewing arrangement. We had a confirmation email and everything yet when we phoned after waiting nearly and hour for a house viewing I got the response. “Oops I forgot”. Turns out the place had been taken off the agents yet we were not informed. I had traveled from Chelmsford to Battersea for the viewing THATS a £30 train ticket! Just to wait to hear “oops”. It me so long to get the correct number of the agent we were meeting as in her email as she had put the admin number as her number making it so hard to contact her. The admin lady was rude as we and was very unhelpful in getting information as to wear the agent was. So rude do not recommend at all.NegativeProfessionalism

“Oops forgot” was the response we got from the agent missing the viewing arrangement. We had a confirmation email and everything yet when we phoned after waiting nearly and hour for a house viewing I got the response. “Oops I forgot”. Turns out the place had been taken off the agents yet we were not informed. I had traveled from Chelmsford to Battersea for the viewing THATS a £30 train ticket! Just to wait to hear “oops”. It me so long to get the correct number of the agent we were meeting as in her email as she had put the admin number as her number making it so hard to contact her. The admin lady was rude as we and was very unhelpful in getting information as to wear the agent was. So rude do not recommend at all.

MARTIN and Co managed my property, they failed to collect the rent on the 4th month of a 6 months tenancy, if the tenant was to stay. The tenant was to give 2 months notice but I had to accept 1 months notice as I was concerned the tenant would not pay the rent and just stay the 2 months. Further Martin and Co entered my apartment without my permission and when my contract with them had ended. I have to date received no explanation for this, but requested an explanation many times. Further Martin and Co failed to correspond with the TDS and had to pay me money which should have been deducted from the tenants bond because they failed to communicate with TDS. All in all incompetence, unprofessional what more need I say. Further some of recommendations on this page are their staff.

It appears most of these reviews are by landlords. As a tenant these people are the absolute scum of the earth to deal with. On moving out, they brazenly and bizarrely attempted to take around £850 for about 15 claims that were clearly all untrue. Most of which could be seen to be such just by spending one minute in the house. The place was left professionally cleaned and clearly in better condition than when I moved in, I didn't bend the prong of a fork. EVERY SINGLE claim they begrudgingly backtracked on as though it was my fault they'd made all this stuff up, save for £90 for "leaves on the balcony". They eventually admitted each claim was untrue, but it took 3 months and having to threaten tenancy disputes. It was like dealing with some kind of faceless emotionless monster, the worst experience I've ever had with a service of any kind. Good luck to any tenants out there using them, I get the impression it's just their process to pull this stuff on everyone they can, and they probably have an above average hit rate in Chelsea. (Oh, and they charged £300 for a lost key, and then clearly didn't use that money to change the locks. This is against the law, but it's just not worth my time pursuing it)