Worst letting experience of my life. Poor communication: they do not provide any information useful for your stay. - Despite I took an appointment in advance to visit a flat, no one showed off. After one hour and three calls someone opened me the door. - The flat was okeysh, I take it, I receive a confirmation. Few days before getting in still no emails or information. I contact them and I discovered that I had to transfer money and sign contracts in a hurry. Of course.. too late, I had to spend one night in a Airbnb. - Forget support during your tenancy - At the end of your tenancy, no information at all about how to do the check out, such a surprise. If something is going wrong, it's your fault. They just make you sign stuff with your phone without even have the time to read it. Totally unprofessional, stay away from them.NegativeQuality, Professionalism

Worst letting agent in Manchester We were broken in to and their emergency line did not work. Called the office in the morning and no one picked up for over an hour and they advised they couldn't help with our smashed in door. They gave the security deposit back to the wrong tenant and didn't even say sorry let alone help get it back so I'm not down by £600.00. Never again will I waste my time and money with these idiots

Absolutely awful. Avoid.

We had a nightmare with them from day 1. Trying to get in touch with them is impossible, even before COVID-19. We would ring the branch, ask for a member of staff, they'd refuse to transfer us and then not call back. Same with emails, you have to send multiple chase ups before you get a response. Unless they wanted money from you, then they'd email you at 5pm saying they needed the money before close of play that day! I have never, ever dealt with such an unprofessional estate agent. We asked for the managers email address weeks ago and still haven't received it. We sent an email 4 weeks ago, with pictures attached explaining some of the furniture was unusable and their response said 'I cant really see the problem'. If you can, avoid, avoid, avoid! It's not worth the stress, the tears and the arguments. I understand the current situation is difficult, they have told me about how they are currently WFH , but arnt most of us in the same boat?NegativeResponsiveness, Professionalism

If I could give them a lower rating I would - absolutely atrocious letting agency. They are great at communicating until they actually have your money, and then they go silent. Our flat was dirty when we moved in, and we cleaned it very well when moving out, only for them to attempt to charge £150 for a clean. Rude, aggressive, unpleasant staff who attempt to get into contact on the weekends and late in the evenings - they hang up on you when you ring, and don't acknowledge complaints. They do not give the legal notice for viewings, and when confronted about this, become particularly unpleasant. It took our kitchen flooding for them to even consider doing the maintenance we had been asking for for weeks. I have never dealt with such unpleasant and incompetent people - and if you read the reviews closely, you can tell that many of the five star ones seem fake! For your sanity, PLEASE do not let with this agency. Usually I go with the property over the agents but they will do nothing but overcharge you and cause you misery whilst being nasty and difficult about it :(

Maybe the worst agency In manchester. I called many times the agency, but nobody answers. After 2 days finally answers me, but the attitudes so bad. I viewed an apartment, After 2 days they told me is not available,l. Why you show me the apartment if is not available ? Only waste time

Maybe the worst agency In manchester. I called many times the agency, but nobody answers. After 2 days finally answers me, but the attitudes so bad. I viewed an apartment, After 2 days they told me is not available,l. Why you show me the apartment if is not available ? Only waste time

Worst letting agent in Manchester We were broken in to and their emergency line did not work. Called the office in the morning and no one picked up for over an hour and they advised they couldn't help with our smashed in door. They gave the security deposit back to the wrong tenant and didn't even say sorry let alone help get it back so I'm not down by £600.00. Never again will I waste my time and money with these idiots