They contact you incessantly prior to signing to secure your tenancy, once you have signed however communication is abysmal and the staff in the office are rude and abrupt including one lady called samina who i have been attempting to liaise with, but replies only after you have sent her several emails with no apology. The property was not even cleaned thoroughly prior to me moving in including a rancid smell coming from the fridge/freezer, there was still old food in there and i had to clean it from top to bottom. They did state they would reimburse me £15 after i sent several emails but no follow up response about when and how i would be paid this amount. Absolutely the worst estate agents i have ever dealt with. Never again.

If I could give them a lower rating I would - absolutely atrocious letting agency. They are great at communicating until they actually have your money, and then they go silent. Our flat was dirty when we moved in, and we cleaned it very well when moving out, only for them to attempt to charge £150 for a clean. Rude, aggressive, unpleasant staff who attempt to get into contact on the weekends and late in the evenings - they hang up on you when you ring, and don't acknowledge complaints. They do not give the legal notice for viewings, and when confronted about this, become particularly unpleasant. It took our kitchen flooding for them to even consider doing the maintenance we had been asking for for weeks. I have never dealt with such unpleasant and incompetent people - and if you read the reviews closely, you can tell that many of the five star ones seem fake! For your sanity, PLEASE do not let with this agency. Usually I go with the property over the agents but they will do nothing but overcharge you and cause you misery whilst being nasty and difficult about it :(

They contact you incessantly prior to signing to secure your tenancy, once you have signed however communication is abysmal and the staff in the office are rude and abrupt including one lady called samina who i have been attempting to liaise with, but replies only after you have sent her several emails with no apology. The property was not even cleaned thoroughly prior to me moving in including a rancid smell coming from the fridge/freezer, there was still old food in there and i had to clean it from top to bottom. They did state they would reimburse me £15 after i sent several emails but no follow up response about when and how i would be paid this amount. Absolutely the worst estate agents i have ever dealt with. Never again.

They contact you incessantly prior to signing to secure your tenancy, once you have signed however communication is abysmal and the staff in the office are rude and abrupt including one lady called samina who i have been attempting to liaise with, but replies only after you have sent her several emails with no apology. The property was not even cleaned thoroughly prior to me moving in including a rancid smell coming from the fridge/freezer, there was still old food in there and i had to clean it from top to bottom. They did state they would reimburse me £15 after i sent several emails but no follow up response about when and how i would be paid this amount. Absolutely the worst estate agents i have ever dealt with. Never again.

Bad customer service!

They contact you incessantly prior to signing to secure your tenancy, once you have signed however communication is abysmal and the staff in the office are rude and abrupt including one lady called samina who i have been attempting to liaise with, but replies only after you have sent her several emails with no apology. The property was not even cleaned thoroughly prior to me moving in including a rancid smell coming from the fridge/freezer, there was still old food in there and i had to clean it from top to bottom. They did state they would reimburse me £15 after i sent several emails but no follow up response about when and how i would be paid this amount. Absolutely the worst estate agents i have ever dealt with. Never again.

Made us homeless by ending our tenancy on the day we were meant to be moving, just because we asked the estate agent Jess Miles for her manager's details

Worst letting agent to deal with, my ceiling fell in, I didn’t get a key to my post box for 6 months! And when I left, I demanded my mail and I was then told there was no mail in there...... Staff are useless.

Basically called the agency regarding a property, been told that they only need someone who could move in within next 7-10 days, then hang up. The person on the phone was very rude, did not even let me finish my words. Very unprofessional service. Would give them negative feedback if I could.