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Manning Stainton - Morley

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
2.00 /5

(Morley branch) Myself and my partner completed application forms to view a rental property on 9/11/2022 (1 day after the property went online). Didn't get a call back from an agent until 14/11/2022 to offer us a viewing. The woman I spoke to tried to arrange a viewing for the following day before 4pm, which I said would be difficult as it was such short notice and I work 9-5. She wasn't very accommodating to this - she said she could do Wednesday but told me 'we have viewings Tuesday and so it might be let by then'. In the end my partner took an hour annual leave to view on the Tuesday without me - they never sent any viewing confirmation and no house number but he found it using the photo. They also never called us to let us know the landlord's decision - it's pretty disappointing having to chase up a rejection especially when the person on the other end of the phone sounds like they couldn't care less. Overall they were slow to contact, had a lack of understanding when it came to viewing availability and lack of communication. We're put off from viewing other properties with them which is really unfortunate as I know they're one of the main estate agents in the areas we are looking in.

Reply from agent

Hi Hol, we are really sorry to read this. It would be great to get some further information from you if possible so we can look into this for you. Please can you email us at reviews@manningstainton.co.uk

2.00 /5

While renting property from Manning Stainton everything was fine. Issues started with deposit return. Person who was dealing with the case had lack of professionalism, knowledge and basic politeness. Only when case was escalated to senior member of the staff deposit was returned (1 month after moving out). By this reason only 2 stars.

2.00 /5

Let down mainly by two members of staff with a terrible sense of humour. I'd rather just deal with my landlord direct rather than going through these guys but you can't have it all.

Reply from agent

Hi Rich, We’re sorry to hear your comments, please can you email at marketing@manningstainton.co.uk with more information so we can look into this further for you. Many thanks

2.00 /5

Let down mainly by two members of staff with a terrible sense of humour. I'd rather just deal with my landlord direct rather than going through these guys but you can't have it all.

Reply from agent

Hi Rich, We’re sorry to hear your comments, please can you email at marketing@manningstainton.co.uk with more information so we can look into this further for you. Many thanks

1.00 /5

Got me the worst Landlord... 1 year gonna be super toxic in my life. Stayed 20 days in hotel as they messed up my moving date. May be I am paying for my sins in past life by choosing them.

1.00 /5

Landlords lose money and tenants don’t know when they can move in. People reply to email as and when they feel like, communication is pretty awful with customers and internally between each other. Doesn’t seem that they really know how to run a business to be honest. Customer service is a joke and I’ve called multiple branches and seems this is embedded into their culture. If they do eventually decide to answer the phone, good luck trying to find anyone who actually wants to help, provide next steps and backup properties. Apparently this doesn’t come naturally to probe for any of the above, you will have to fight a lot to just understand how they’ve decided to run a business and for them to give you a solid answer on anything. Generally an unprofessional agency which I will not be using again. And after looking at their social media platforms it also looks like it’s a sexist company too. I feel sorry for anyone that works there, because generally everyone I’ve spoken to has been miserable and unhelpful. Don’t waste your time, go anywhere else or rent privately. Job will be done quicker and you’ll actually know what’s going on.

1.00 /5

They are the worst Estate Agents I've been with they are very pushy I rented a property from them for about 4 years nearly and bray on door if you don't answer for example if I've done a night shift and tell them not to come round at a particular time they still come round and try let them self in there's been times when I went shopping and come back to them in the flat . They take a fee and bond plus 1 months rent upfront when I told them I had to move out they didn't give me chance to get anything sorted before trying to move someone else in I cleaned the flat and made them aware of any problems I also sent photos to the landlord they checked the flat and slapped a big bill on to of not getting my bond back they even charged me for damages to my own furniture and a charge for removal of my own furniture I found that they was heartless about the fact it made me homeless with no money I would strongly suggest not to use this company

Reply from agent

Hi Daniel, we are really sorry to read this. It would be great if you could email us so we can look into this further for you. Please can you email us at reviews@manningstainton.co.uk

1.00 /5

Terrible letting agents! Had nothing but issues with them during our 9 year tenancy. Very poor at carrying out repairs - as an example, we waited 3 years for a shower cubicle to be repaired. I will not use this company ever again!NegativeProfessionalism

1.00 /5
Reply from agent

Please could you email us with some details on why you felt the service you recieved was only 1 star marketing@manningstainton.co.uk

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40 Queen Street, Morley, West Yorkshire, LS27 9BR, North West, UK, LS27

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