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Chase Buchanan - Plymouth

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Just to say HUGE thank you to Beresford Ward for managing my property for the last 5years. Your company has been outstanding with the way you conduct your service, keep landlords updated and dealing with professionalism. I can highly recommend Beresford Ward for the future. Thank you all once again.

Reply from agent

HI Darren. Thank you for your kind words. It has been a pleasure dealing with you and your property. I wish you and your family all the best for the future. Regards Mark Ward

5.00 /5

I dealt with James for the viewing and he was prompt and helpful. In the afternoon when we went to start the paperwork James again was helpful and helped us speed through the paperwork very quickly - we managed to get from viewing to moving in in 2 days! When we arrived to sign the contract James got us started even though we were early and then handed us over to Debra who finished the paperwork and we get everything completed quickly and without fuss. We had an issue with the car park beeper as it ran out of batter but this was also sorted very quickly and without any problems. I and my partner would highly recommend using Beresford Ward, the admin fees and reference fees are good, they are very helpful and quick. One of the best letting agencies I've come across.

Reply from agent

Dear Amber thank you for your review. It's great to hear when our customers are happy. Naturally if you experience any problems please do not hesitate to contact me or the team. I hope you enjoy your tenancy with us. Kind regards mark ward

5.00 /5

This is an excellent letting agency. They combine a professional and responsive service with a friendly and personable approach. I have used them for the last 6 years and cannot speak highly enough of them.

Reply from agent

Dear Tim, Thank you for your kind words. Its great to hear positive feedback , naturally if we can be of further help, please do not hesitate to call. Regards Mark Ward

5.00 /5

Highly recommended!! Rented with these guys for 2 1/2 years, never had a problem. If any issues arised in the flat it was delt with quickly and professionally. Thanks

Reply from agent

Hi lee. My apologies for not responding quicker. Thank you for your kind words it was a pleasure having you as a tenant. I wish you well for the future.kind regards. Mark ward.

5.00 /5

great service to a landlord. Got my house on the market, found a tenant and managed the process from start to finish. When my first tenant put in notice to leave, a new tenant was found within a couple of weeks and all checks completed ready to move in!. very pleased with the family structure of the firm, they clearly have a passion to ensure fair treatment of both tenant and landlord, and have a wealth of experience in managing these relationships.

Reply from agent

Hi Ryan thank you for your kind words. It's great to know the guys in the office are doing a good job and that you are happy with the service. Please let me know if there is anything else we can do for you in the future. Kind regards Mark ward.

5.00 /5

Great letting agents. I let from them once & then when the landlords had to unexpectedly sell they found me an even better property for my family & I when we were expecting our third child. We moved on a Monday & our baby girl was born on the Wednesday...Just in time!!!! Mark & the team were all very helpful throughout the whole process & I would recommend them over & over again!!

Reply from agent

Matt what can I say it has been a pleasure having you as a tenant. Thank you for your kind words. It goes without saying that these reviews are so important and it means a lot that you have taken time out to give us a review. Naturally if we can be of any further service in the future, please do not hesitate to call. Kind regards. Mark ward.

5.00 /5

Myself and friends have just taken on a property with Beresford Ward and I have found them brilliant! James was fantastic, we are all working and couldn't do a viewing until after a certain time and James said that he would do a viewing with us after hours. They have also been really good as we had a bad experience with another agent and they have given us some advice on what we can do next. Thank you very much to you all, you have made this process very easy and enjoyable!!

Reply from agent

Dear Amy Thank your for your kind words. I will let James know that you appreciated the 8-30pm and 9pm viewings. I hope you are very happy in your new property and as always please contact me or the office should you experience any problems. Mark Ward

4.00 /5

Stephen was a huge help in getting us across the line in our sale. Our buyers were the most unbearable awful people who threatened to pull out hours before we'd agree to exchange as we needed to extend our completion date by 4 days (change a Monday to a Friday). Thankfully he negotiated with them to agree to exchange and put up with the buyers horrendous mother who tried to jeopardize the sale for us and lose us thousands as a result.

Reply from agent

Hi Jamie, we are so glad Stephen was able to negotiate and get the exchange completed. Thank you for the positive feedback. Best wishes.

4.00 /5

Scott is extremely friendly and personable. He did a wonderful job of photographing the house and I enjoyed his diligent and professional approach. I had no concerns giving him keys and he went above and beyond when he kindly offered to take in my Hello Fresh delivery and unpack into the fridge while I was away. Only minor negative was, rather than supply hardcopies of the seller pack, I had to print at home myself but Scott did make the time to come over and collect. We were lucky in that we received an acceptable offer within the first week of listing, fingers crossed all goes well now to completion!

Reply from agent

Hi Pollyanna, Thank you for taking the time to write such a great review and share your experience with Scott. Its great to hear how helpful and professional Scott was when dealing with your case. We have our fingers crossed for you, all the best! Chase Buchanan

4.00 /5
Reply from agent

Dear Rider 59, Thank you for leaving a 4 star review on our website. I'm sorry that I don't recognise your name but i hope that you remain happy with our service. Kind regards Mark Ward

Contact details
Sales Phone:

01752 948610

Opening hours

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Address

77 North Hill, Plymouth, PL4 8HB, Plymouth, PL4 8HB, UK, PL4

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