I have experience working with estate agents and have noticed that they often employ tactics such as offering a viewing for a property that is far away and then providing a poor excuse for not being able to schedule a viewing sooner. This estate agent is no different and often such properties are already sold

Having lived at 168 Citadel Road under the stewardship of Martin and Co, where the landlord is a director of Martin and Co, I can confirm that they are the worst

Do not be fooled by the good reviews. If 0 stars was an option that’s what they’d be getting. If you are looking to rent a sub standard property, then not get your deposit back at the end of the tenancy then this is definitely the agent for you. Whilst it all starts off nicely, after you view a property and agree to take it, that is when the promises start being broken. Moved into a property with mould and damp after having been promised a complete redecoration by the person that showed me round. Never happened. Then a professional clean. Never happened. After a few months most bits were sorted however mould remained after more and more leaks and did so until 1 week before I moved out. A year later. Then trying to get a response to get my deposit back was like pulling teeth, and is still outstanding despite the property being in far better condition now than when I moved in. Apparently can’t get confirmation from the landlord to release the deposit even though they have re-let this substandard property to some other poor tenant who will inherit the damp and mould problems with the house. Communication is shockingly bad, their property management department take ages to come back to any form of enquiry and trying to get essential repairs done took weeks and in some cases went on for months. I’m sure however if I decided not to pay the rent they’d have been in contact straight away. Would advise based on personal experience using any letting agent other than them. A terrible customer experience every step of the way that could easily have been avoided with better communication and fulfilling promises

They never respond to your enquiries about properties. 5 times I've been ignored now. Very unprofessional.

Not usually one to leave bad reviews, however my experience with this agent has left me very disappointed. I left a rented property 26/01 and only received my deposit back today (22/03) 8 weeks later. Communication from the agents and landlord was terrible. I would only receive updates when I chased on email/phone and no one else was willing to help in the absence of the agent we had. Never once did i get an update without chasing. I received an end of tenancy assessment dated 29/01 which wasn’t sent to me until 22/02. This advised all areas were in good condition and clean. However on 11/03, I was told that the report was wrong and I will be charged for a clean! The new tenants had been in the property for a month by this point! I was given false promise after false promise of when it would be resolved. I was told the following at least 4 times “I’m chasing the landlord, this will be resolved today, I’ll update you later”. This never happened once. I received my deposit back on the day that I would’ve been able to file a complaint via ombudsman which seems a funny coincidence. I will definitely avoid using the services of agency in future.

I would rather get an STD than have to deal with Martin & Co again. Edit: In response to the managing director who takes their time to respond to all the one star reviews but not to someone who wants to 'genuinely' speak about their 'experience' with Martin & Co... because, I did try, but, unfortunately, I was told on numerous occasions that they were not available to speak... perhaps because they were too busy replying to the one star google reviews. I'm not sure of why that you know the letting staff are practising safe sex(???!!!) but I would suggest that you should be as concerned with their terrible business practices, which you can read about if you click the 'lowest' button in Google reviews... which you definitely have done because it's literally the only place I've ever seen your input in.

DO NOT RENT 3 ALEXANDRA PLACE, MUTLEY!! Martin & Co themselvs are easy to deal with and reply to emails. Mark our letting agent was happy to help when needed. The landlord of 3 Alexandra Place tried to charge us over £150 for poor garden upkeep (not cutting back the grass in particular). Throughout our tenancy we did our best to maintain the garden, however this was difficult as we only had a broken lawnmower and there was broken asbestos in the garden, in which we informed her about and nothing was done. Additionally, a TV licence was part of our tenancy agreement, however, regularly received letters regarding law enforcement officers attending the property as the landlord had not purchased a licence. Do not rent as she will try everything she can to keep hold of money.

Our experience with Dan Tromans as a property manager couldn't have been worse...

Terrible estate agents, Michael who does viewings and applications seems high or not interested in his job what so ever, they are not interested in finding a good tenant for the landlord or a suitable home for a potential renter or buyer, they tried to present a property to me that was not suited for me even though they knew my requirements and wasted weeks of my time, every property I viewed Michael had no clue about the place and couldn't answer any questions, with this housing crisis it's easy to not care or research a property before trying to present it as there are so many applications. There are a lot of reviews here that are overly positive and from people with less than 5 reviews, Michael asked me to leave a review before I had even finished viewing a property, don't think this review is a minority opinion, they try see if you leave a positive review with the impression it will help you get a property over other potential interests. Landlords need to stop using this company as im sure other people like me have to ignore any listing by martin and co as they are just a waste of time and anyone homed by them will likely be moving on soon due to poor direction due to this money hungry company taking advantage of a housing crisis, in these times more than ever we need honest estate agents which martin & co are not!!! Avoid at all costs!