I’ve been a tenant with Martin & co for one year and 8 months. Time in which the en-suite bathroom only worked for approximately 6 months if not even less. Myself and the other tenants have been in touch with them to sort this but our requests either got ignored or forgotten. Sadly, this has not been the only issue, a lot of maintenance problems we’ve reported have gone forgotten or simply ignored. When they’ve sent out plumbers or technicians they were unprepared to work with the system fitted in the flat. We have asked for a reduction in rent as we are paying for 3bed 2baths but only one bath works. The landlord refused to give us the reduction as it hasn’t been explained by our property manager why we’ve requested this in the first place. To make matters worse, some of the employees can be rude.

Rude staff, blame everything on you, when it's not your fault, and when they do find out it actually it is not your own fault, they do not apologise or nothing, they make out you have done something wrong and make you feel like the bad guy, … More

A quick review of my experience with Martin and Co thus far, 7 weeks after my tenancy ended:- 7-4-19 - still a tenant I go to the place and find heating on full, food left out to rot, already had a mice infestation, spillages all over kitchen counters, left bathroom window unlocked and slightly ajar, drawers had been opened and gone through. I sent all photos and asked for everything to be in writing. 12-4-19 - they finally respond and say on their system I took the keys back on 25th of March. A LIE, I posted them through letterbox with photos. 16-4-19 I send email requesting gas meters readings as gas company charged me another month despite me saying I’ve moved. 20-4-19 - they respond with the INCORRECT gas reading, 13 days since complaint lodged and there has been no acknowledgement of it. 27-4-19 - I complain again after 20 days, warning I would take it further. 4-5-19 - after ignoring me for a further 8 days, they email saying he’s “chasing up deposit” 16-5-19 - no acknowledgement of request after 39 days. Hasn’t contacted me since 4th May. Time to take it up with Property ombudsman as per advice from citizens advice. Horrific treatment of a former tenant and absolutely no acknowledgement at all.

Dear Victoria, We're really disappointed to receive this rating from you. We have tried repeatedly to contact you to discuss the frustrations that you have felt, but you appear unwilling to engage with us. It really is quite difficult for us to respond and improve without your support and engagement. I have spoken to your former property manager Mark and the only thing that he could think that might have upset you was the landlord's wish to increase your rent which we were asked to negotiate with you. If you do want to highlight any perceived shortfalls in service so that we can address these, please do feel free to give me a call personally on 01752 255 255. Kind Regards, Chris Whitaker (Managing Director)

Dear Mike, We have no record of you on our property management software system as a client or applicant of ours. Furthermore, I note that your Google account has produced 416 reviews for various businesses around Europe within the hour. I suspect therefore that there may be some automated-spam element to your account which is in violation of Google's policy. I have reported this as such. If however, you are an actual human being, a client of ours and your review is genuine, I would encourage you to call us on 01752 255 255 or email me at chris.whitaker@martinco.com so that we can investigate your concerns. We can then do all within our power to resolve whatever issue there may be to your satisfaction. Kind Regards, Chris Whitaker Managing Director

A quick review of my experience with Martin and Co thus far, 7 weeks after my tenancy ended:- 7-4-19 - still a tenant I go to the place and find heating on full, food left out to rot, already had a mice infestation, spillages all over kitchen counters, left bathroom window unlocked and slightly ajar, drawers had been opened and gone through. I sent all photos and asked for everything to be in writing. 12-4-19 - they finally respond and say on their system I took the keys back on 25th of March. A LIE, I posted them through letterbox with photos. 16-4-19 I send email requesting gas meters readings as gas company charged me another month despite me saying I’ve moved. 20-4-19 - they respond with the INCORRECT gas reading, 13 days since complaint lodged and there has been no acknowledgement of it. 27-4-19 - I complain again after 20 days, warning I would take it further. 4-5-19 - after ignoring me for a further 8 days, they email saying he’s “chasing up deposit” 16-5-19 - no acknowledgement of request after 39 days. Hasn’t contacted me since 4th May. Time to take it up with Property ombudsman as per advice from citizens advice. Horrific treatment of a former tenant and absolutely no acknowledgement at all.

If I could give no stars I would. NEVER rent from this company, absolutely horrendous service and do not give a single care about their tenants. Made myself and partners life a living hell for months and then continued to attempt to keep our deposit, they are very much ‘pro’ landlord. AVOID AVOID AVOID

Rude staff, blame everything on you, when it's not your fault, and when they do find out it actually it is not your own fault, they do not apologise or nothing, they make out you have done something wrong and make you feel like the bad guy, you phone them up, they say they will get back to you and never do, and if your late of paying your rent, they send you a not nice email, even know it's been paid lol and always passing the buck, if you want to make a complaint about someone in the office they come back to you saying actually they were not rude lol cannot make this up, anyway 1 star for bad service

Very unprofessional, rude staff, never there when you need help, and always passing the blame to someone else