Upon leaving the property earlier this year, Martin and co were very poor with communications, often leaving days for important information to be passed on. Emails would often be sent to us with 10 minutues to reply before the office closed, meaning getting any new information required waiting until the next day. When we was preparing to leave the property, they pushed to have viewings with little notice, and then then on the day on the veiwing the agent had turned up an hour early, and despite us requesting over the phone to be present for the viewing, being an hour early we was not in yet and they had let themselves into our flat.NegativeResponsiveness, Professionalism

Upon leaving the property earlier this year, Martin and co were very poor with communications, often leaving days for important information to be passed on. Emails would often be sent to us with 10 minutues to reply before the office closed, meaning getting any new information required waiting until the next day. When we was preparing to leave the property, they pushed to have viewings with little notice, and then then on the day on the veiwing the agent had turned up an hour early, and despite us requesting over the phone to be present for the viewing, being an hour early we was not in yet and they had let themselves into our flat.

Dear Jasmine, I'm really sorry to receive this feedback. I know that our Head of Property Management worked hard to try to support you with the difficulties during the tenancy that you faced and that you were also released from tenancy early without having to pay the last month's rent. Your landlady apologised sincerely for the difficulties that you experienced and we are all disappointed that the issues of damp in the property adversely impacted on your tenancy. We wish you the very best of good fortune in your future tenancies and hope that we can work to impress you in the future. Regards, Chris Whitaker

Having used Executive Lets for over a decade to rent properties we have been thoroughly let down by Martin & Co on a number of occasions since they took over Executive Lets in 2017. The Plymouth office manager Chris Whittaker has been rude and aggressive in response to a major complaint and has refused to take any responsibility for their failures or offer any apology. Their failures cost us several thousand pounds and they are still chasing us for £190 from 2019 when we moved our business elsewhere. Open Rent charge only £29 to find a tenant.NegativeQuality, Professionalism, Value

Worst service I got in my life is coming from Martin & Co. So unprofessional team is very rare to find. Every time I had to call them to fix certain things from my flat I was told that to call later or, someone will call me later, and guess what? Nobody called me back ever. When I had to first move to Radiant house, I have been told that I can move in on 1st of the month, I have moved out from the old flat, and, and, surprise: one day before I got a phone call and I've been informed that I can't move in next day, and I could move in on 14 the if the month. Cost me lots of money to stay in a hotel for two weeks. Talking about Radiant House, was saying that there is an elevator. There is one, LoL, but was out of order at leat 7 days a month, and I got stucked in to many times. Rats. There was a rat infestation as well when I lived there, call them, nothing happened. I'm just disgusted of you Martin &Co. JUST AVOID THIS GUYS! I would gave you 0 stars, but google doesn't have this option. Thank you Gemma!, its just me being sarcastic.NegativeResponsiveness, Quality, Professionalism, Value

We booked 3 viewings and travelled 6 hours to visit the properties. Upon arriving to Plymouth (within 24hours of the viewings) they were all cancelled for various reasons. I was not made aware prior to my trip that cancellations for such reasons may occur. This resulted in the trip to Plymouth being a waste of time. Unfortunately I would not recommend their service.NegativeQuality, Professionalism

Worst service I got in my life is coming from Martin & Co. So unprofessional team is very rare to find. Every time I had to call them to fix certain things from my flat I was told that to call later or, someone will call me later, and guess what? Nobody called me back ever. When I had to first move to Radiant house, I have been told that I can move in on 1st of the month, I have moved out from the old flat, and, and, surprise: one day before I got a phone call and I've been informed that I can't move in next day, and I could move in on 14 the if the month. Cost me lots of money to stay in a hotel for two weeks. Talking about Radiant House, was saying that there is an elevator. There is one, LoL, but was out of order at leat 7 days a month, and I got stucked in to many times. Rats. There was a rat infestation as well when I lived there, call them, nothing happened. I'm just disgusted of you Martin &Co. JUST AVOID THIS GUYS! I would gave you 0 stars, but google doesn't have this option. Thank you Gemma!, its just me being sarcastic.

If you're looking for a property to rent I wouldn't ever recommend Martin and Co. The Negotiators are great at finding you somewhere and doing the viewing and move in, but the property managers are very bad and just don't care, took over a month to get a response from Alana. Moved out in the end because of their incompetence, even my landlord told me he knew they had 'issues'.

Got told I would be on a reserve list to view a property which is the first time I’ve ever experienced this as a multi landlord looking for my next cash purchase, feel sorry for the sellers not making the decision who should view and the agent picking and choosing