Thank you for taking the time to leave a review. We were genuinely surprised and upset to receive it three months after your successful property purchase. I have retrieved your file from the archive and taken the time to review it. Respectfully, I think you may have misunderstood the sales process and made incorrect assumptions. We categorically do not incentivise our staff to complete a sale within a deadline, to say this is unequivocally untrue. Naturally, we are motivated to facilitate a successful sale, and certainly, to suggest we actively set out to lose a sale so close to completion would be counterintuitive. We are not solicitors and do not have control over the conveyancing process or its associated timescales. Furthermore, we do not possess the authority to withdraw a property from sale, as we are not the property owners. Our actions are guided by the instructions of our clients, who have instructed us and are paying us to facilitate the sale of their property. In this particular case, the Vendors felt that your solicitor was wasting time by repeatedly raising enquiries so close to the end of the sales process and consequently instructed us to issue a deadline on their behalf. I hope you have settled into your new home. If we can be of any assistance in the future, please don’t hesitate to get in touch.

Dear Amanda, We take all feedback seriously as it helps us to continually improve. However, after carefully reviewing our records, we can confirm there has been no interaction with you—whether by phone, email, property viewings, or appraisals. Additionally, despite our best efforts, we’ve been unable to find any individual by the name of Amanda Fleming on any database. If this review was posted in error, or if you have genuine concerns, we’d be happy to discuss them and resolve any misunderstandings. Please feel free to contact me directly on 0161 773 7715. Kind regards, Joe