I am genuinely sorry you feel so frustrated. You have not said but I am guessing you are referring to a rental property where an applicant has passed referencing but not yet moved into the property. I'm sure you'd agree its fairer to suspend online marketing at that stage and not waste people's time. We would love the opportunity to assist your search and would ask that you give me a call on 0161 773 7715, looking forward to assisting you. Best wishes David Ryan, Lettings Dept.

I am genuinely sorry you feel unhappy with your experience with Normie & Company but at all stages we strive to deliver the best possible service. Our Vendors go to a great deal of trouble to prepare their properties for viewing and consequently, whilst it may quicker and cheaper just to send a text or email, we prefer to take the time to verbally confirm a booking. We are proud of this level of service along with the fact that our viewings are accompanied by a member of our team. I have looked at your file and note that you viewed a property with us at the beginning of April but despite us calling you repeatedly we were not able to get feedback as to your opinion of the property viewed. This was a shame because feedback allows us to offer other properties that may be more appropriate to your requirement but you never gave us a chance to do this. At the end of April we booked you a further viewing, which we confirmed. On this occasion you never showed at all. As you can imagine this is very frustrating for the home owner who had taken the time to prepare their property. At the beginning of May you contacted us again to book a further viewing and despite the previous incidents we booked you in. Prudently, we sought to confirm the viewing and called twice, leaving messages. We never heard back and by the time we did the Vendor had requested we cancel the viewing as they had made other plans. Finally, we are here to sell property, and despite your review I would invite you to call us if there are any other properties you would like to view. Although we will always have our Vendors interests at heart we will always try to facilitate viewings 7 days a week. The Normie team look forward to welcoming you as a more satisfied customer in the future, so please call the branch on 0161 773 7715 so we can discuss your requirements. Georgina, Branch Manager