Thank you for taking the time to leave a review. We were genuinely surprised and upset to receive it three months after your successful property purchase. I have retrieved your file from the archive and taken the time to review it. Respectfully, I think you may have misunderstood the sales process and made incorrect assumptions. We categorically do not incentivise our staff to complete a sale within a deadline, to say this is unequivocally untrue. Naturally, we are motivated to facilitate a successful sale, and certainly, to suggest we actively set out to lose a sale so close to completion would be counterintuitive. We are not solicitors and do not have control over the conveyancing process or its associated timescales. Furthermore, we do not possess the authority to withdraw a property from sale, as we are not the property owners. Our actions are guided by the instructions of our clients, who have instructed us and are paying us to facilitate the sale of their property. In this particular case, the Vendors felt that your solicitor was wasting time by repeatedly raising enquiries so close to the end of the sales process and consequently instructed us to issue a deadline on their behalf. I hope you have settled into your new home. If we can be of any assistance in the future, please don’t hesitate to get in touch.

Dear Amanda, We take all feedback seriously as it helps us to continually improve. However, after carefully reviewing our records, we can confirm there has been no interaction with you—whether by phone, email, property viewings, or appraisals. Additionally, despite our best efforts, we’ve been unable to find any individual by the name of Amanda Fleming on any database. If this review was posted in error, or if you have genuine concerns, we’d be happy to discuss them and resolve any misunderstandings. Please feel free to contact me directly on 0161 773 7715. Kind regards, Joe

Dear Nicola, I apologise for the delay in responding. I’ve previously only ever spoken with your husband, Dr Imran Nisar. I have taken the time to thoroughly investigate the matter, as I wanted to respond comprehensively. As an independent family-run business, we take negative reviews very seriously and strive to learn from them. Had I had ever dealt with you directly, rather than with your husband, Dr Nisar, you would have been aware that you were speaking with a director, not an office manager as stated. As the owner, I understand that we are only as good as our last review, which is why we do not take our hard earned reputation for granted. We welcome all reviews and acknowledge that there are occasions when we do not get it right. Thankfully, the hundreds of 5-star client reviews reflect our team’s dedication and hard work. Property Pricing I agree that it was an error to have marketed your property at the inflated price that, Imran insisted on, as it was against the professional advice provided at the original property appraisal. We only proceeded on the understanding that Dr Nisar would be open to adjusting the price based on market feedback, which unfortunately was consistently ignored. Additionally, Dr Nisar chose not to follow our advice to tidy up the garden and refresh parts of the property, which would have significantly enhanced its appeal. Despite these challenges, we still secured an offer within 2.5% of your asking price—well within the range we originally advised. This offer was more than credible considering the property size and its location behind Unsworth Pole; however, the offer was rejected Viewings While I understand the frustration of cancelled viewings, I want to emphasise that no cancellations were initiated by our office. Viewings were cancelled by potential buyers, which, as you know, is entirely out of our control. As an estate agent, we are equally affected when viewings are cancelled, as it impacts both potential sales and our operational costs. Photography Feedback we received from the viewings highlighted two main issues: the property's presentation and its pricing. Interestingly, some viewers felt that our photos were too impressive, leading to disappointment when they saw the property in person. Whilst a competing and unprofessional agent may choose to criticise our photos, we can only showcase the property as it is. From our notes, we can see Imran not only approved the photos, but expressed he was pleased with them prior to marketing. I appreciate the opportunity to clarify these points and wish every success with any future move. Best wishes, Josh Director

Dear Katie, we genuinely apologise that you felt compelled to leave an anonymous 1-star review. As an independent local business, we value all clients and do not set out to upset anyone. Unfortunately, you haven’t provided details of the incident or whether the review relates to a sales or rental enquiry. I have checked our systems and cannot find anyone registered on our system under Katie Gillatt. I would love the opportunity to change your opinion and for you to experience our multi-award-winning service, which has resulted in Normie selling the largest number of homes locally for 3 consecutive years. This is something the team have worked tirelessly to achieve, and for this reason, we want to understand fully where we went wrong. Please call me on 0161 773 7715 and ask for Josh, or email josh@normie.co.uk. I look forward to being able to assist you.