Dear K G, we genuinely apologise that you felt compelled to leave an anonymous 1-star review. As an independent local business, we value all clients and do not set out to upset anyone. Unfortunately, you haven’t provided details of the incident or whether the review relates to a sales or rental enquiry. I have checked our systems and cannot find anyone registered on our system under K G. I would love the opportunity to change your opinion and for you to experience our multi-award-winning service, which has resulted in Normie selling the largest number of homes locally for 3 consecutive years. This is something the team have worked tirelessly to achieve, and for this reason, we want to understand fully where we went wrong. Please call me on 0161 773 7715 and ask for Josh, or email josh@normie.co.uk. I look forward to being able to assist you.

Hi Mo, thank you for taking the time to leave a review. As a local family-run business, we welcome all feedback, both good and bad. Unfortunately, despite investigating and checking our sales and lettings systems, I cannot find your details or any interaction with you. I would appreciate the opportunity to speak to you and would ask you to contact me directly on 0161 773 7715 or email, josh@normie.co.uk. I look forward to hearing from you - Josh, Office Manager.

Hi Mo, thank you for taking the time to leave a review. As a local family-run business, we welcome all feedback, both good and bad. Unfortunately, despite investigating and checking our sales and lettings systems, I cannot find your details or any interaction with you. I would appreciate the opportunity to speak to you and would ask you to contact me directly on 0161 773 7715 or email, josh@normie.co.uk. I look forward to hearing from you - Josh, Office Manager.

Hi Alastair, Thank you for taking the time to leave a review. We are very disappointed that you have had a bad experience and would really appreciate the opportunity to correct the matter and assist you with your enquiry. We pride ourselves on the high level of service we offer but unfortunately, we have no record of you on our system to enable me to reach out. I would really like to investigate the matter and would appreciate it if you could either email me personally at josh@normie.co.uk or give me a call on, 0161 773 7715 and ask for Josh. As office manager, I would like to assist you personally and take care of your enquiry. Best wishes, Josh (Office Manager)

Hi David, thank you for taking the time to leave a review. Firstly, let me apologise if a member of our team was rude, this is not acceptable, and the matter will be investigated. Due to exceptional demand for rental properties, we do require an applicant to complete a short application form, this should take no more than a few minutes to submit. Our feedback has been that this step is preferable to wasting considerably more time, in traveling to a property and viewing it, when an applicant may not fulfil the referencing criteria, or in your case the landlord’s specific requirement. If we can be of any assistance in the future, please don’t’ hesitate to get in touch.

Hi Linda, we take all reviews very seriously. Unfortunately, we have no record or recollection of your experience with us, nor can we verify anything about your identity, from your name, on our systems. If you have had contact with us, we would like to investigate your issue further. Please contact Josh Gertler immediately at josh@normie.co.uk, or call the office on 0161 773 7715, so that we can resolve this issue. Please be rest assured we pride ourselves on great service, and as a small independent family business take reviews very seriously. I look forward to hearing from you.