Dear Nicola, I apologise for the delay in responding. I’ve previously only ever spoken with your husband, Dr Imran Nisar. I have taken the time to thoroughly investigate the matter, as I wanted to respond comprehensively. As an independent family-run business, we take negative reviews very seriously and strive to learn from them. Had I had ever dealt with you directly, rather than with your husband, Dr Nisar, you would have been aware that you were speaking with a director, not an office manager as stated. As the owner, I understand that we are only as good as our last review, which is why we do not take our hard earned reputation for granted. We welcome all reviews and acknowledge that there are occasions when we do not get it right. Thankfully, the hundreds of 5-star client reviews reflect our team’s dedication and hard work. Property Pricing I agree that it was an error to have marketed your property at the inflated price that, Imran insisted on, as it was against the professional advice provided at the original property appraisal. We only proceeded on the understanding that Dr Nisar would be open to adjusting the price based on market feedback, which unfortunately was consistently ignored. Additionally, Dr Nisar chose not to follow our advice to tidy up the garden and refresh parts of the property, which would have significantly enhanced its appeal. Despite these challenges, we still secured an offer within 2.5% of your asking price—well within the range we originally advised. This offer was more than credible considering the property size and its location behind Unsworth Pole; however, the offer was rejected Viewings While I understand the frustration of cancelled viewings, I want to emphasise that no cancellations were initiated by our office. Viewings were cancelled by potential buyers, which, as you know, is entirely out of our control. As an estate agent, we are equally affected when viewings are cancelled, as it impacts both potential sales and our operational costs. Photography Feedback we received from the viewings highlighted two main issues: the property's presentation and its pricing. Interestingly, some viewers felt that our photos were too impressive, leading to disappointment when they saw the property in person. Whilst a competing and unprofessional agent may choose to criticise our photos, we can only showcase the property as it is. From our notes, we can see Imran not only approved the photos, but expressed he was pleased with them prior to marketing. I appreciate the opportunity to clarify these points and wish every success with any future move. Best wishes, Josh Director

Dear Katie, we genuinely apologise that you felt compelled to leave an anonymous 1-star review. As an independent local business, we value all clients and do not set out to upset anyone. Unfortunately, you haven’t provided details of the incident or whether the review relates to a sales or rental enquiry. I have checked our systems and cannot find anyone registered on our system under Katie Gillatt. I would love the opportunity to change your opinion and for you to experience our multi-award-winning service, which has resulted in Normie selling the largest number of homes locally for 3 consecutive years. This is something the team have worked tirelessly to achieve, and for this reason, we want to understand fully where we went wrong. Please call me on 0161 773 7715 and ask for Josh, or email josh@normie.co.uk. I look forward to being able to assist you.

Dear K G, we genuinely apologise that you felt compelled to leave an anonymous 1-star review. As an independent local business, we value all clients and do not set out to upset anyone. Unfortunately, you haven’t provided details of the incident or whether the review relates to a sales or rental enquiry. I have checked our systems and cannot find anyone registered on our system under K G. I would love the opportunity to change your opinion and for you to experience our multi-award-winning service, which has resulted in Normie selling the largest number of homes locally for 3 consecutive years. This is something the team have worked tirelessly to achieve, and for this reason, we want to understand fully where we went wrong. Please call me on 0161 773 7715 and ask for Josh, or email josh@normie.co.uk. I look forward to being able to assist you.

Hi Mo, thank you for taking the time to leave a review. As a local family-run business, we welcome all feedback, both good and bad. Unfortunately, despite investigating and checking our sales and lettings systems, I cannot find your details or any interaction with you. I would appreciate the opportunity to speak to you and would ask you to contact me directly on 0161 773 7715 or email, josh@normie.co.uk. I look forward to hearing from you - Josh, Office Manager.

Hi Mo, thank you for taking the time to leave a review. As a local family-run business, we welcome all feedback, both good and bad. Unfortunately, despite investigating and checking our sales and lettings systems, I cannot find your details or any interaction with you. I would appreciate the opportunity to speak to you and would ask you to contact me directly on 0161 773 7715 or email, josh@normie.co.uk. I look forward to hearing from you - Josh, Office Manager.

Hi Alastair, Thank you for taking the time to leave a review. We are very disappointed that you have had a bad experience and would really appreciate the opportunity to correct the matter and assist you with your enquiry. We pride ourselves on the high level of service we offer but unfortunately, we have no record of you on our system to enable me to reach out. I would really like to investigate the matter and would appreciate it if you could either email me personally at josh@normie.co.uk or give me a call on, 0161 773 7715 and ask for Josh. As office manager, I would like to assist you personally and take care of your enquiry. Best wishes, Josh (Office Manager)

Hi David, thank you for taking the time to leave a review. Firstly, let me apologise if a member of our team was rude, this is not acceptable, and the matter will be investigated. Due to exceptional demand for rental properties, we do require an applicant to complete a short application form, this should take no more than a few minutes to submit. Our feedback has been that this step is preferable to wasting considerably more time, in traveling to a property and viewing it, when an applicant may not fulfil the referencing criteria, or in your case the landlord’s specific requirement. If we can be of any assistance in the future, please don’t’ hesitate to get in touch.