Hi Linda, we take all reviews very seriously. Unfortunately, we have no record or recollection of your experience with us, nor can we verify anything about your identity, from your name, on our systems. If you have had contact with us, we would like to investigate your issue further. Please contact Josh Gertler immediately at josh@normie.co.uk, or call the office on 0161 773 7715, so that we can resolve this issue. Please be rest assured we pride ourselves on great service, and as a small independent family business take reviews very seriously. I look forward to hearing from you.

The Normie & Co. team was devastated to receive your review. Naturally we immediately set out to investigate where the team had gone wrong and as importantly, how we can improve. We have searched our email server including, Junk and Deleted Folders, as well as searching Rightmove, Zoopla, and OTM email leads. On top of that we have searched and listened to our telephone call recording facility but unfortunately could not find any trace of you. We realise this isn’t satisfactory and we don’t want to stop there. You are clearly as passionate about customer service as we are and so would politely ask if you could give me a call so I can learn where we went wrong, change our processes where necessary and apologise to you personally. Please feel free to speak to me, Georgina Jones, the branch manager on my direct line 0161 772 9052 or email me at sales@normie.co.uk. Thank you in advance, I look forward to hearing from you.

Thank you for your comment regarding the service you have received from Normie & Co, we take all complaints seriously and are disappointed that the service you have experienced has not been of the high level you expected. Unfortunately as you have not given your real name we have not been able to trace your details on our system, so please can you call the branch on 0161 773 7715 so we can discuss your issues. Branch Manager

The Normie & Co. team was devastated to receive your review. Naturally we immediately set out to investigate where the team had gone wrong and as importantly, how we can improve. We have searched our email server including, Junk and Deleted Folders, as well as searching Rightmove, Zoopla, and OTM email leads. On top of that we have searched and listened to our telephone call recording facility but unfortunately could not find any trace of you. We realise this isn’t satisfactory and we don’t want to stop there. You are clearly as passionate about customer service as we are and so would politely ask if you could give me a call so I can learn where we went wrong, change our processes where necessary and apologise to you personally. Please feel free to speak to me, Georgina Jones, the branch manager on my direct line 0161 772 9052 or email me at sales@normie.co.uk. Thank you in advance, I look forward to hearing from you.