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Parkers Reading

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Awful service, they will not respect your rights if you don't stop them

Reply from agent

I’m very disappointed to see your negative review, Isabel. Unfortunately, I am not sure of the relationship between yourself and Parkers. If you’d be kind enough to contact me on 0118 957 5455 or via email mark.brooker@parkersproperties.co.uk to discuss your concerns, it would be much appreciated. Mark Brooker - Lettings Director

1.00 /5

disgusting scammers

Reply from agent

I’m very disappointed to see your negative review, Kaleem. Unfortunately, I am not sure of the relationship between yourself and Parkers. If you’d be kind enough to contact me on 0118 957 5455 or via email mark.brooker@parkersproperties.co.uk to discuss your concerns, it would be much appreciated. Mark Brooker - Lettings Director

1.00 /5
18.10.2019

as a tenant, avoid avoid using Parkings. We rented a house for long years and it was old and run down. We chose for the location. Big mistake. The landlord told me he doesn't want Parkers to manage it as Parkers charges 15% management fee. But during the years he failed maintain the house. He is very old and been in hospital a lot. Most time can't reach him and he didn't want to spend a penny fto repair things. So the windows (single glazed old wooden) got moulded. Mould on the ceilings and walls. I did everything to clean it but the mould left stains. Kitchen cupboards broken...the landlord was very rude when I reported issues. Siad he had trouble understand me. Although Parkers didn't make fee from him, they are on his side. Someone called mark called me very aggressive said we trashed the house. Yet he didn't care the landlord never cared to look after the house. 8 years things will get worn. Carpets were old at the beginning and they expected they are the same after those years? What a joke. Before we were moving, aprkers sent someone to take photos try to prove we didn't look after the house. We were packing why did I bother to tidy stuff? After we moved out, Parkers found some contractor, to do the cleaning, and rubbish removal. I would say the contractor ripped the landlord off. Firstly the invoice isn't detailed,

1.00 /5
18.10.2019

as a tenant, avoid avoid using Parkings.We rented a house for long years and it was old and run down. We chose for the location. Big mistake. The landlord told me he doesn't want Parkers to manage it as Parkers charges 15% management fee. But during the years he failed maintain the house. He is very old and been in hospital a lot. Most time can't reach him and he didn't want to spend a penny fto repair things. So the windows (single glazed old wooden) got moulded. Mould on the ceilings and walls. I did everything to clean it but the mould left stains. Kitchen cupboards broken...the landlord was very rude when I reported issues. Siad he had trouble understand me. Although Parkers didn't make fee from him, they are on his side. Someone called mark called me very aggressive said we trashed the house. Yet he didn't care the landlord never cared to look after the house. 8 years things will get worn. Carpets were old at the beginning and they expected they are the same after those years? What a joke. Before we were moving, aprkers sent someone to take photos try to prove we didn't look after the house. We were packing why did I bother to tidy stuff? After we moved out, Parkers found some contractor, to do the cleaning, and rubbish removal. I would say the contractor ripped the landlord off. Firstly the invoice isn't detailed,

1.00 /5
Reply from agent

Thank you for your 4 star review, Becky. Your feedback is much appreciated

1.00 /5
Reply from agent

Hi Rafa. I’m unsure what your 1 star review is in relation to, but would welcome your feedback. If you would like to discuss your concerns, please feel free to contact me on 01189575455 or via email mark.brooker@parkersproperties.co.uk. Many thanks, Mark Brooker - Lettings Director

1.00 /5

the check out fee is not clear! can pay up to £250.

Reply from agent

Thank you for your review. I am unsure which property this relates to, but I would like to point out that all fees are clearly detailed online and within our offices. The check-out fee is also highlighted within the tenancy application, which you would have read and signed when applying to rent a property through Parkers. If you would like to discuss your concerns in more detail, please feel free to contact me on 01189575455. Mark Brooker - Lettings Director

1.00 /5

Please watch out you will be trapped with illegal practises in Parkers reading. I was a Tenant and they take heavy checkin and check out charges but the house was given in shabby conditions with 70 page report of all issues on the day of checkin. My kids fell sick because of dust and mould in the house and no one in parkers cared about us and one day gas leaked and I had to call emergency. There was no Gas check report in the house and response from Parkers was poor because they don't care for human life. They clearly confirmed that they make money from tenants and will always be favouring the owner because its revenue generation and thay have to be in good books of owner. The check out was also not professional and they will Rip of the advance payment even though I got the cleaning done from their authorised cleaning agency. It was a hard struggle to go to Ombutsman and they will not tell you on the process. This is the reality that people should know on how illegal practises happen in Parkers Reading before taking any house on rent.

Reply from agent

Hi Prasanna. Thank you for taking the time to highlight your concerns. I take any negative comments about a customer's experience seriously and I'd like to invite you to visit the office at any time should you wish to discuss your concerns in person. In the meantime, I would like to highlight a couple of concerns/errors in relation to your comments: Firstly, you would have been made fully aware of all charges applicable throughout the lifetime of the tenancy from day one. We do not hide any of our charges here at Parkers. The areas of dust/mould I believe you are referring to were only apparent when you pulled the appliances out in the kitchen, something cleaners or inventory clerks would not do. There has been a gas safety certificate completed annually, as required by law - I'd be more than happy to share copies of these with you as evidence. The check out was completed by a professional, independent inventory company, so I'm surprised to hear that you felt it was unprofessional. The main area you have been charged for is an unusually large stain on a bedroom carpet, which you had initially acknowledged and offered to pay for when it was highlighted on the check out report. An accusation of 'illegal practices' is something we take very seriously, so I would welcome a visit to discuss this in person, should you wish to pursue this claim. Mark Brooker Lettings Director 0118 957 5455

1.00 /5

If you want to pay extra £300 at the end of your tenancy [it will be deducted from your deposit automatically], you can rent a property from them! #NoMoreParkers

Reply from agent

Thank you for your review. I would like to make it clear that the the deductions were not automatically deducted from the deposit and you were given every opportunity to dispute them. You made the decision to accept the deductions. I can only assume you agreed the deductions, as you felt they were reasonable, otherwise you could have disputed them via the TDS. If you wish to discuss the matter, please contact me on 01189575455. Mark Brooker - lettings director

1.00 /5

Would not use again.

Reply from agent

Having reviewed our system, we don't appear to have had any dealings with you, so I am unsure what your negative review relates to. I'd be very grateful if you could contact me to discuss your concerns on 01189575455 or via email mark.brooker@parkersproperties.co.uk. Many thanks. Mark Brooker - Lettings Director

Contact details
Sales Phone:

01189 575455

Lettings Phone:

01189 575455

Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 09:00 - 16:00
Address

11-12 Market Place, Reading, Berkshire, RG1 2EG, UK, RG1

Property is our passion and Parkers have been selling and renting homes in Reading and beyond for over 60 years. With coverage across Berkshire, Oxfordshire, Hampshire, Wiltshire and Gloucestershire we can offer you the very best of services whether you are looking to buy, sell or rent. We are an independently owned estate agency franchise serving the Reading area since 1999. The Franchise Group extends to nearly 400 offices operating under 6 established brand names nationwide. Our main areas of business are residential sales and lettings, property management, financial services and land & new homes.

Our team

Reading Office

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Tenancy Deposit Scheme
rightmove
Zoopla

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