First time buying so it's a completely new experience for me. For this reason I was enthusiastic to see a financial advisor at Parkers (Andrew Ravenscroft) to seek advice. I'm appreciative of all the answers he provided to my questions but I have to say his attitude was a disgrace. Firstly, he was reluctant to shake my hand when he greeted me. As I sat down, he threw his business card onto my side of the desk. And then during our conversation, he used the word 'affordability' and the went on to elaborate "affordability in English means...." I've been living in the UK 21 years and proud to say my English is better than many British born, thank you! I'm really curious to know if I was treated this way because I'm of my Asian race or because prior to seeing me he already knew that I wasn't going to earn him any commission (given my financial circumstance, I cannot afford to buy on my own in this area)? Update: Just read their previous reviews and it seems all the bad reviews came from people of coloured skin complaining of their rudeness. That explains everything.

Absolutely deplorable. If I could give it zero I would. Happy for any one to PM me for details.

Gave a cheque for the deposit and first rent payment and one day before I moved in we were told if I wanted to move in I had to transfer money over within the next couple of hours (I WAS ON HOLIDAY) as they forgot about the cheque. Moved into the rented appartment with them. My hob didn't work and didn't get sorted for the first month while I was there- it was their responsibility to know this. A lot of things in the flat which didn't work weren't even noticed in the inventory. Would not recommend using them ever. Not friendly, take your money and do not provide anywhere near money's worth of service.

ZERO STARS - Horrible Service. They are just monsters waiting to suck and do whatever they can do charge to their customers! They are not practical and pragmatic and just use every single excuse in the world to increase the charges for everything! Very horrible experience and would never recommend them to anyone!

If there were 0 stars, I would have awarded 0-stars. One of the WORST estate agents ever eager to suck money from people! Never ever recommend them to anyone! Its a viscous trap who just charge for every single thing and are very rude and non-courteous! They just suck money for everything including and don't have patience to address any queries

Totally agree with Kyle's previous comments. Also, I have to add that this is an agency which does not care at all about the tenants but trying to get money from everything without a simple explanation. About the staff: rude, unprofessional and unkind, who are proud of charge you £150 for a check-out fee, get into your property without letting you know with at least 24-hours notice in advance (that happened 2 times when they were showing the property to be rented, who knows how many times it occurred and I was not aware of), being annoying on your tnenacy checking every 2 months that the property is in good conditions, charging you £30 for a reference, charging almost £100 for a 'professional cleaning' which never was held at the end of a tenancy contract. Proud of leaving bird's poo on the balcony's floor, black mould in the shower and uncleaned oven, but when the check out is done by another unprofessional third party company, they found the minimum detail to charge you the double of what it cost to rip you off at the end. An agency proud of not let you talk on the phone when asking for returning your deposit which took almost one month to be returned after the landlord could not reply a simple email sent by an unhelpful property manager who does not consider at all the conditions which I received the flat where I moved in one year ago, disgusting. Yep, very proud. The worst agency I dealt with so far in my entire life as a tenant. Please avoid Parkers Reading Letting Agency at all cost.

An organisation intent on ripping it's tenants off. Having previously rented and my housemates (2) having previously rented on numerous occasions with no issues whatsoever on the checkout, Parkers seem intent on getting every last penny out of us. The checkout report most notably states on numerous occasions that 'plug sockets' require a 'light dusting' or furniture requires a 'light dusting'. This 'light dusting' is then followed by an email stating we should expect 100-120 pound taken off our deposit as they were sending 'professional cleaners' to the property. This is on top of 'compensation' and a ridiculous checkout fee of £159 altogether. What is even more laughable about this unreasonable charge is the fact the property was actually handed over to us when we checked in with pictures of cobwebs not removed, food stains on lightbulb covers on the ceiling in the kitchen , hallway covered in black scrape marks and a shower that was out of action for approximately 4 weeks, even more. The hallway which we actually improved by painting it ourselves and according to the checkout agent was in a much better condition than when we moved in. Allegedly the previous tenants also lost all our their deposit due to the state they left the property. I consider we are bearing the brunt of the standard of property handed over to us at the start. I have even failed to mention how I consider Parkers clearly knew the intention of our landlord in bringing what was meant to be a year long tenancy to an abrupt end after 6 months. From 3 people who all have professional jobs where common sense is needed to be exercised frequently, Parkers seem to be void of this approach and seem to punish tenants who have done nothing but look after and improve a property which in all honesty was not 85% ready at best when we moved in and I consider is now being handed over better than when we received it.