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Parkers Reading

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
3.00 /5

I recently rented a property managed by Parkers. I would recommend Parkers. The entire process was hassle free and always I felt being given the best service. I hope this stays the same throughout the tenancy. Brilliant estate agents.

Reply from agent

Thank you for the five-star review! We want your home moving experience to be as stress-free as possible! Thank you for choosing Parkers :)

3.00 /5
Reply from agent

thank you for reviewing our services

3.00 /5

Parkers you are something special. I absolutely lovee the flat itself. Such a good choice and price, good location we were very happy to find this flat. Also a lady named Ruby has been super helpful with everything, so thank you so much to her. A few things I would suggest to Management is 1) You need to communicate more effectively. Like giving your tenants all the information needed before they get to the property. 2) I’m a little bit surprised by one of the directors who I believe his name is Mark. Doesn’t seem like that great of a director with how he handles objections. It’s important to treat people with respect. It’s also important to LISTEN to constructive feedback. Feedback should be used to improve the business not taken as an insult if it’s said professionally and respectfully. Basically overall quite happy, just think communication could be better and that the manager Mark could be... well more understanding!

Reply from agent

Hi Grace First, I am happy to hear you're enjoying the property and thank you for your positive comments. Following recent conversations with your partner, I have taken yours and their comments on board and am implementing a system to ensure any important information is provided to a Tenant prior to moving in. I am sorry if you felt that I handled your objections badly and failed to listed to your feedback, I assure you this was not my intention. Feedback is key to improving our service, so I take your comments on board and if you have any further concerns, please do not hesitate to contact me. Mark Brooker, Lettings Director 0118 957 5455

3.00 /5
Reply from agent

thank you for reviewing our services

3.00 /5

Overall, the property is nice. It’s modern, in a good location and was clean and tidy when we moved in. The service from Parker’s is... debatable. Don’t get me wrong, there’s some really good employees there, Ruby and Damien just to mention a few. They’ve been very helpful over the first few days of our tenancy. However, there are also some employees who I can’t put into that category. I’m not going to mention any names, but I’m sure they know who they are. There’s been some rather strange experiences with Parker’s, one of the most questionable would be my most recent encounter with the lettings Director. My partner left a 3 star review on Google, 12 minutes later I got a call off the director asking me to talk to my partner to get her to reconsider her review. Just to point out, I’d recently had a very good dialogue with this director the day before, but for some strange reason he thought this call was a good idea. I find it wrong for many reasons, firstly he called me and not my partner, then there’s just the whole idea of asking someone to reconsider their review. Doesn’t that just defeat the point of them? Anyway, to cut a long story short, I spoke to the sales director shortly after who reassured me that I was not overthinking this and I was right to voice my concerns. He also managed to stop the 1 star review that was coming which turned into a 3. Not bad right? I just hope that this can all be put behind us and one day I can change this to a 4 or 5 star review!

Reply from agent

Thank you for taking the time to review our services, Thomas. We acknowledge your points raised and will use them to improve our service moving forwards. We hope you will enjoy your time in your new home.

3.00 /5
Reply from agent

Thank you for the review, Franky. If you’d be kind enough to share your feedback on how we could improve the service in order to bump the score up to four or five stars, it would be much appreciated

3.00 /5

Very good on the management of tenants side not as good on the sales side.

3.00 /5

A bit shambolic but pleasant staff.

3.00 /5

At the end your tenancy if you find yourself not in agreement with deposit deductions go to the tenancy arbitration service it's free and saved me a small fortune :) .

Reply from agent

Thank you for taking the time to review Parkers services. We are glad to hear the arbitration service was of use to you and helped you reach a satisfactory end to your tenancy.

Contact details
Sales Phone:

01189 575455

Lettings Phone:

01189 575455

Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 09:00 - 16:00
Address

11-12 Market Place, Reading, Berkshire, RG1 2EG, UK, RG1

Property is our passion and Parkers have been selling and renting homes in Reading and beyond for over 60 years. With coverage across Berkshire, Oxfordshire, Hampshire, Wiltshire and Gloucestershire we can offer you the very best of services whether you are looking to buy, sell or rent. We are an independently owned estate agency franchise serving the Reading area since 1999. The Franchise Group extends to nearly 400 offices operating under 6 established brand names nationwide. Our main areas of business are residential sales and lettings, property management, financial services and land & new homes.

Our team

Reading Office

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Tenancy Deposit Scheme
rightmove
Zoopla

No marketing information available

No awards information available

No marketing information available

No awards information available