Hi M J, thank you for your 3* review. We are unable to identify you from your initials and therefore reply directly to you. However, we would be grateful if you could contact the office and advise us what we could have done differently In order to attain a 5*? Best regards Martin & Co Rochdale

Thanks for your review. I have reviewed the calls and at no point were our team rude. They merely were advising that in their opinion your property had been overvalued, which would likely result in it sticking on the market and you not achieving a timely sale. We wish you the very best in selling your house.

Hi Asmara, I have listened to yesterday's call recording between yourself and my colleague Ben. At no point was Ben disrespectful, he was friendly and helpful at all times. As part of our qualifiation process he asked you questions relating to who would be living in the property. Based on the landlords letting criteria and given the size of the second bedroom he deemed it to be too small for your family and declined a viewing for you, as this would have wasted your, our and the landlords time. We would be happy to discuss more suitable rental properties with you in the future as they become available. Given the above we feel your 1* review to be an unfair reflection on our company and the service we provide and so would be greatful if you would remove it. Kind regards, Martin & Co

Dear Prox Killselite (?), rather than simply give a hard working business a 1* review via a pseudonym for not returning a call, please could you provide your real name so that we can contact you direct and explain why we may not have got back to you. We always endeavor to respond to enquiries the same day, but sometimes a wrong number is provided or the number is engaged etc. Also, as your other 1* review was at a carvery in South Manchester, it may be that you have reviewed the wrong Martin & Co? There are over 160 offices throughout the UK. We look forward to hearing from you and resolving your concerns. Best regards, Martin & Co 01706648277

Hi Hoyin, Cerys spoke with you on Saturday to discuss your 1* review received on the 15/11, as she believed it was unfair. I have investigated and found that you attended a viewing of a property with other potential tenants on the 4/11 at 4pm. Although you verbally stated you wished to go ahead, as you had not signed the pre application pack emailed to you, we were unable to do so. You also asked during the viewing for a reduction in the rent, which would need to be authorised. Cerys advised that we would submit your offer, but that it was unlikely to be accepted as there had been a high level of interest in the property. You called at 11am on the 5/11 (having still not signed the pre application pack) to enquire if your offer had been accepted. Cerys advised you that another offer had been accepted and a signed pre application pack, terms of business, ID and holding deposit received. You then offered to pay a higher rent and were advised that we could not renege on the current applicant, but would give you first refusal if they failed credit checks or withdrew. We are certain that if you were to reflect, you too would find that we did nothing wrong and would therefore appreciate it if you would remove this review. Best regards, Martin & Co

Hi Sammy, we have checked our records and can find no record of you. Having looked at your other reviews and your profile having only just been created, it would appear that they and this one are bogus / malicious. We would therefore appreciate it if you would remove your review. If you do have a genuine concern then please contact our office direct and we will be happy to discuss It with you. Best regards, Martin & Co Rochdale

Hi Martin, I have checked our records and can find no history of you as a tenant, applicant or otherwise. Please can you check you have reviewed the correct Martin & Co office? We have over 190 owner managed offices throughout the UK and judging by your other reviews, you appear to be South Manchester based? Perhaps our Stockport, Chorlton of City Centre office were the intended recipient of your review? I can assure you as a qualified, ARLA licensed letting agent, established in Rochdale 14 years ago, we are not "inexperienced" and we most certainly do not charge for "ridiculous things". We would therefore be very grateful if you could remove your review. If you still feel your review is valid, please do not hesitate to contact the Rochdale office on 01706648277 where we would be happy to discuss it with you.

Hi Sid, having investigated your concerns I can confirm that the person who originally called to book your viewing was advised the property was proving popular and so a block viewing on Thursday had been arranged. However, having then answered our pre-qualification questions they were informed they did not meet our referencing criteria and so no appointment was booked. When you called back to check if you were booked in, you were informed the same. We are sorry you did not meet the criteria and decided to leave a 1* review. However, we have a set referencing criteria which must be adhered to and so by asking the questions upfront we save everybody time in wasted viewings. Had we not asked the questions and having driven to and viewed the property you wished to go ahead, but we then told you you couldn't, then that most likely would have deserve a 1*... We wish you luck in finding a new home.

Hi Mishhhhmishhhh (?), as we do not know who you are and having read your review we can only conclude that either you have reviewed the wrong Martin & Co office (there are 190 independently owned and managed offices throughout the UK), or it is malicious. Fees charged prior to the tenant fee ban were always set at a fair level and in most instances below the local market rate, a draft tenancy agreement has always been sent out and is included within the pre application pack, with the actual tenancy agreement sent once the first months rent has been paid and the move in date agreed. We would therefore be grateful if you would remove your review and apply it to the correct office (you appear to be Yorkshire based?). Should you wish to discuss your review, we would welcome you to contact the office on 01706 648277 and speak with our office manager Emma. Best regards, Martin & Co Rochdale