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Crucible Homes

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Crucible Homes

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

Absolutely lack of professional conduct. Keep away

review by Edi Krystel

1.00 /5

The worst agency ever!!! Will not give our bond back and ignoring our emails and calls, will be taking this further!! Absolutely joke avoid these people at all cost !

review by tom rayner

1.00 /5

Appalling service. I am a new landlord. Tenant has paid in advance and 3 weeks later I have not received anything. They can’t even produce a statement even though they have told me the amount I am due. My complaint was passed to the sales manager who promised payment - nothing and when I chased up - she had left the business. The branch has now escalated my problem to senior management and still nothing. I want to terminate my contract but can’t. Not fit for purpose. Telephone calls always go to voicemail and Rarely returned. Landlords (and tenants) beware. Update following reply from the Owner. Still waiting for a call to be returned (1 week ago) still absolutely no response from senior team - hooray - some money has been received - it took 4 weeks but alas no sign of a statement to reconcile the amount.

review by Will May

Reply from agent

Hi Will, we're really sorry to hear about your experience - we never want any of our landlords, tenants or clients to have a negative experience with us. At Crucible we work really hard to ensure all our clients have the best service and are sorry that you feel this way. The team answer calls and voicemails as quickly as possible, as prioritising our clients and their needs is incredibly important to us. If there have been instances where a call hasn’t been returned, we apologise for this. I can assure you that our senior team were on with resolving this as quickly as possible and hope that this matter has now been sorted to your satisfaction.

1.00 /5

Rent a property the most ignorant people on the planet been waiting on simple repairs over a year nowNegativeResponsiveness, Quality, Professionalism, Value

review by Andrew Bingham

1.00 /5

Worst rental company ever to deal with. All enquiries regarding repairs ignored all phone calls and emails ignored then they have the cheek to say the property was unclean. It took 3 days to Clean it before it was habitable.... Photos to prove it.

review by Julia Kitchen

Reply from agent

Hi Julia, we’re really sorry to hear about your experience. Please would you be able to drop us an email to sales@cruciblehomes.co.uk so that we can find out a little bit more about the issues you’ve had and try and resolve these. Thank you. 

1.00 /5

They "forgot" whether they put the right fire cladding in our building so now we wake up to the sound of loud drilling and sawing, every day for 5 months

review by Liam Lambert

1.00 /5

Unfortunately Not a good experience we have left emails with No Reply and even spoke to them on the phone and got told they will pass the message on to Emma as they are on the phone with someone else they would get back to us, still No reply, it has cost us money and time , we took their advice and then got ignored. we would Not recommend and would not use .

review by J “Vespa 101”