Honestly, it's the worst service I have received and that's me being honest. Contacted via zoopla in regards to a property, I got a email on a Saturday asking me for details. I provided all details they needed and it's been almost 2 weeks since I enquired to just discover the property I was interested in was let and I didn't not get any correspondence at all in regards to it. Be nice to get a acknowledgement of the property going, but better to give someone answers then having to find out myself. My previous contact with this company was just as bad. Got a viewing for a property to be told that the landlord won't even look at the applications but choose from random, I rang the company up within minutes of the viewing and was told I would get the applications shortly, nothing. The next morning I emailed to be told that the property was let as I did not send in the applications which I never received. I did complain, and was given the application to try, shouldn't have tried since hours later I was told no. Won't go here ever again from the lack of service, this is a honest review if you wanted honesty. Found much better estate agents who help their customers.

Very poor, placed interest in a property online no response then rang in to the Sheffield branch to enquire about a property was told I would get a call back from the person dealing with that particular property still waiting 3 or 4 days later.

Called about a flat and was told I would be sent a video tour via email, this was never sent so therefore I never was able to even have the opportunity to get the flat

I have previously rented from Martin & Co a few years back, and found the service shocking - the woman was rude and it took them 3 months to fix a broken back door (due to an attempted burglary which was traumatic enough for me), which was only fixed when I had the fire service come round and instruct them that it needed to be done immediately as the back door did not open and it was illegal. I am currently looking to buy my first place and liked the look of one the properties for sale in Sheffield and thought I would give them the benefit of the doubt and try again, but having sent 2 enquiries AND spoken to someone on their online web chat, I have still yet to receive an email or call back despite being promised by the online agent it would be that same day. I think almost 2 weeks after an enquiry in to a property that I am genuinely interested in, you would expect ANY sort of response? I feel sorry for the sellers of the property, as this is most certainly delaying their sale.

Useless in emergency situations no emergency out of hours only one after leaving a message nobody got back to me

Wouldn’t recommend this agency to anyone! Really irresponsible and unprofessional people.

Thanks for the review Amy. Could you email the branch with more information so we can improve on our service

I have previously rented from Martin & Co a few years back, and found the service shocking - the woman was rude and it took them 3 months to fix a broken back door (due to an attempted burglary which was traumatic enough for me), which was only fixed when I had the fire service come round and instruct them that it needed to be done immediately as the back door did not open and it was illegal. I am currently looking to buy my first place and liked the look of one the properties for sale in Sheffield and thought I would give them the benefit of the doubt and try again, but having sent 2 enquiries AND spoken to someone on their online web chat, I have still yet to receive an email or call back despite being promised by the online agent it would be that same day. I think almost 2 weeks after an enquiry in to a property that I am genuinely interested in, you would expect ANY sort of response? I feel sorry for the sellers of the property, as this is most certainly delaying their sale.