Terrible experience looking to view a property. Was phoned at 12:05 and informed that I needed to call back or the booking would be cancelled, so I phoned back immediately and was told by an agent that my confirmation was received and my appointment would be going ahead. When I arrived for the viewing noone showed up and after calling the office to investigate was told that my booking was cancelled as I had not called back before 12 to confirm - something physically impossible to do, especially as no time limit to reply was mentioned in the voicemail I received. On top of this the agent I spoke to saw no need to apologise to me for the waste of my time and travel cost due to their lack of organisation.

Unprofessional, unhelpful and uninterested. Left with damp on walls with mould growing for over 6 months, locks not fixed, leaks left. Nobody answers the phone or tries to resolve issues. Avoid avoid avoid

Was due to have a viewing at a property last week with Laurianne, and received a voicemail the morning of, asking for a return phone call to confirm the viewing and if I didn’t by 12pm it would be cancelled. I called back 2 minutes later, speaking to Gabriella, confirming I was still attending the viewing in the afternoon. I then rang back again in the morning confirming with Gabriella where I will be meeting Laurianne, as I received no email confirmation or anything, which she stated to ring the property number when I arrive and she will meet me there. It was a 30 minute walk to the viewing (in the rain I might add) and when I got there I rang up a third time to ask where to find the lady who was holding the viewing, in which Laurianne answered and told me because I didn’t “confirm” the viewing it was cancelled. I went on to tell her I had in fact rang back twice to confirm the viewing. She apologised and said it was not communicated to her by Gabriella and that she was in the office and couldn’t make the viewing. I work full time so this was the only day I could do due to the upcoming bank holidays. So, I was told I’d receive a video tour, however have had no further contact and no one picks up when I have tried ringing them. Very unprofessional and a big let down and waste of my time.

Do not rent with these people, worst experience with renting I’ve ever had. From the get go, the apartment I rented was filthy and covered in mould. Only half the flooring was laid down and it took them about 4 months to come and lay the rest after telling me it would be done before I move in. They were awful at fixing issues, just plain rude when dealing with them and after moving out tried to take £50 off me to change three lightbulbs then told me I needed to pay £150 to clean the flat which I’d already cleaned and couldn’t provide me evidence of what needed cleaning. Then when I refused to pay they upped the cost to £216 for a clean and tried taking it out of my deposit . I moved out 3 months ago and still haven’t received my deposit back. Don’t waste your time with these awful people

We can find no evidence of you ever being a customer of ours. The only reference we have is that of being a former member of staff. We ask anyone viewing this review to bear this in mind.

Booked a viewing, called me on the day to confirm, travelled all the way to Sheffield for a viewing, only to find no one at the property and no one in their offices were picking up the phone.

we can find no evidence of you ever being a customer of ours. the only reference we have is being a former member of staff we ask anyone viewing this review to bear this in mind.