Awful service, treated really badly and have a lot of mould issues that took months to fix and turned out it wasn't it had just become summer and heating went off mould returned following winter, communication was poor and staff were extremely rude at Southend martin and co especially Gaynor. They handed out our keys for maintenance people to enter our flat without our knowledge scaring my heavily pregnant girlfriend when on maternity leave by a man letting himself in and coming into the flat, when phoned to complain they had the cheek to complain we scared the man entering. Return of deposit is still a battle 4 weeks later and they do not look after tenants only landlords it seems

Useless place never listen to you.

Not a great service. Was told on viewing the property that it was unfurnished as described in the details. Turned up with moving van and it was fully furnished. our landlord was fab and took care of most of repairs required. MArtin and Co had to do one of the repairs - their plumber did not keep the 1st appointment and then just turned up and expected us to drop everything so he could do the work. When it came to reletting the property, they did not tell us when they were going in with the keys for viewings and the first we heard that they had done any viewings was when they told us that they had found a new tenant. They had left the bathroom light on all weekend (we had already moved and were paying rent on two properties). We were entitled to a rent rebate which they were not forthcoming with and after many unsuccessful attempts to contact them by phone we ended up going in to the office to eventually be given the rebate. We are now still waiting for them to authorise the return of the deposit since 25.10.16. When phoned we were told that they only deal with deposits on a Wednesday and they would be doing it today. Fingers crossed ey?!

Not a great service. Was told on viewing the property that it was unfurnished as described in the details. Turned up with moving van and it was fully furnished. our landlord was fab and took care of most of repairs required. MArtin and Co had to do one of the repairs - their plumber did not keep the 1st appointment and then just turned up and expected us to drop everything so he could do the work. When it came to reletting the property, they did not tell us when they were going in with the keys for viewings and the first we heard that they had done any viewings was when they told us that they had found a new tenant. They had left the bathroom light on all weekend (we had already moved and were paying rent on two properties). We were entitled to a rent rebate which they were not forthcoming with and after many unsuccessful attempts to contact them by phone we ended up going in to the office to eventually be given the rebate. We are now still waiting for them to authorise the return of the deposit since 25.10.16. When phoned we were told that they only deal with deposits on a Wednesday and they would be doing it today. Fingers crossed ey?!

Me and my girlfriend rented a flat from Martin & Co Southend. They are the worst agents we ever experienced - we had an attempted break-in at our property and it took them 7 days to send round a locksmith to fix the front door lock to our flat! Yes, they left us with a broken front door lock for 7 days!!! They wouldn't respond to emails, calls or voicemails. Initially they refused to fix the locks and said it was our responsibility to pay for a locksmith (even though the letting contract stated otherwise). We had to threaten legal action to get them to actually send someone to fix the door... Whatever you do, DON'T RENT FROM THESE SHARKS!!!!!

They put the tenants from hell in my property, who even had a Rotweiler, which they didn't tell me about. Watch out for their illegal tie-in periods, too. Finally, all Martin and Co agents are independent, so don't expect any help from head office if you run into problems with individual agents. Don't use!