Just trying to get details of a property posted on Rightmove but they are totally unresponsive, I don't think they are a real company and Rightmove should investigate and remove them from its sight.NegativeResponsiveness, Quality, Professionalism

Worse agency ever. I have tried calling them every day as I had interest of buying a property and wanted to ask some questions. But they were never able to answer anything about the property as receptionist always answered the phone and his only answer was that agent will call me back to answer all my questions. Today is third day and still no one called me back, knowing I contacted them every day to inform that I am still waiting to return my phone call. So if you selling your property through Martin&Co and still have not sold it that’s because they have no interest of contacting buyers.

had a terrible experience with this estate agent. I contacted about a flat advertised and was rudely told it is gone and I should come in and look at their other listings. The other flats I looked at were more expensive and in bad condition. Clearly sharp practice being used here. Not recommended for tenants or landlords. This people are very greedy for money and look after their own benefit. These people do a lot of dodgy things. i have also enquired with the tenants from this agency and told that they will never let you take your deposit back.NegativeResponsiveness, Quality, Professionalism, Value

Having been involved in the property business in the area for more than 25 years, I've checked out many of the letting agents at some point or another, and these guys genuinely stand out as by far the worst, poor communication, focused primarily on their own profits whilst the property is allowed to decay. Whilst out of the country they advised good renovation works were being carried out by the contractor they supplied, but these did not tie up with independent photos I had sent of the mess that was being secretly made. Most work had to be redone by another contractor when theirs actually refused to complete the job without being paid an additional 30% of the quotation in advance.NegativeResponsiveness, Quality, Professionalism, Value

I have been with them for nearly 12 years now very bad experience never care for their tenants never fix any issues you report.They only care about the rent money and don’t prioritise the tenants concerns and conditions.Been living in my flat for 12 years no heating has been fixed .The flat has mould especially during this weather.Got 4 kids very hard during this pandemic not easy. They’ve been chasing the electrician for months. The staffs are horrible but my nightmare is Gaynor. Don’t recommend them at all. I’ve given them a 1 star just for Rose. I’ve had very bad experience in the past aswell with a leaking wastage pipe. I could not use the kitchen sink or the washing machine with a new born baby very hard if u ask me. Took them 2 months to sort it out. Had to go to the council to report the issue and they had to deal with them.

Useless

Please Be Aware Before Going For Martin & Co Southend on sea Letting & Estate Agents!!? My parents 58 and 65 years old, were looking for a flat to live in. They are not fluent English speakers, but they do work and live in UK legally as a country of European Union. They went to this agency and they were offered to view a flat on the 2nd April. They did view the property and decided that it was the appropriate property for them. They gladly paid the agency fees of 395.00 Pounds and they were told by the agent that the property would be available from 20th of April. So, the agent told my parents that she would be in touvh before the moving date as she needed to contact the landlord. Days past by and there were no contact whatsoever by the agent. I had to call them back and everytime I did, they said that the agent who was dealing with my parent’s case wasn’t in the office. At the end we received a phone call by the agent on the 10th of April, which stated that my parent’s needed to go to the agency to get the Fees back as she couldn’t help because the landlord did not want to let the property to my parents, without giving a reason why. My parents felt very humiliated and very disappointed and what’s more very Let Down by this agency. Since they never explained the reason why the landlord didn’t accept to rent the flat to my parents, I do totally feel that they were discriminated for their age and maybe they took advantage of them because they cannot speak/understand English as much as they should. Please be aware before going to this agency!!!!

If you enjoy being lied to for months and enjoy terrible service, I cannot recommend this place highly enough