Poor service from the lettings side so far with little positive communication between us / Landlord.

Used to be great but has gone downhill recently. So we had to drop them as the letting agent for our property due to declining service quality. Just to top it off they said they would arrange for the garden to be tended to. After a month and with our chasing they said the gardener was injured but at no point did they tell us. Now the grass is over a foot tall and they've just given money back to us to wipe their hands of it. Very, very disappointed.

Trying to sell our house has been a nightmare and when providing feedback they refused to listen.

Once purchase had been agreed customer service was poor, we we’re also recommended to use Thomas Morris conveyor’s for a speedy service who were equally as poor with communication. Target was a 6week complication which ended up being 6months. Admittedly we had issues obtaining documents from our end but at exchange there was still outstanding documents from TM conveyancing that needed chasing by us. The day before complication we were also contacted as important land registry docs . had been forgotten and needed to be signed urgently, at this point we had paid our deposit and if there was a issue we would have lost it. Throughout this purchase we felt pressured, bullied and TM threatened to remarked the property which they did at 1 point, I would certainly NOT recommend them.

Is the lettings business so desperate that staff are been selected without any prior experience or indication of formal training? Despite major issues with this company before i even moved in and then for the 16 months afterwards. They sent me a request for a review of their services. My advice is to ALWAYS communicate via emails. That way you have a recored of conversations, time and dates when they occured. The review i gave them has yet to be added to the made available to general, i wont hold my breath

Dreadfully unprofessional, Amit doesn't know what he is doing at all! He offered me a viewing for an already let property. Also Amit sent me someone else's property enquiries. Clueless!

time wasting ignorant fools. sellers beware they messing with your potential buyers appalling dire bumbling fools