Ok

Terrible service, shoddy repairs never use these.

If you can help it, do not go here. The staff are unhelpful. It takes several months to get problems fixed leaving you living in a broken home. They are happy to contact you if they need something but if you need help they ignore you.

Martin & Co (Hanley) were just terrible for me as a tenant of theirs for a year, and I cannot say a good word about them. They let a property to me which suffered major damp issues and only had their own and the landlords interests in mind. The health impact and damage to my possessions was of no importance to them at all. Even after a fire caused by the landlords bodging (and a subsequent warning notice being issued) - Martin & Co didn't care 1 bit. The maintenance manager was consistently useless, non-responsive and evasive. The maintenance team were frequently rude and treated you like a burden. If you're a tenant - consider twice before renting a property from this company. My personal experience has been that your health and wellbeing are not a priority for them.

We have been tenants for over 2 years , we have received no support from the staff , in fact my opinion is they are not just rude but patronising .

Don't bother turning up for appointment. Say we've missed the estate agent when we are there before the appointment yet the staff don't know where the member of staff are. No reply to email of complaint. If you want to buy a house don't bother work this estate agents customer service is shocking

I have had so much trouble with the Hanley branch. The have over charged me rent. Had me doing maintenance to the property (the landlord should be doing that), information wasn't passed on. The manger has no manners at all. I was in the property for 3 years, only contracted to the first year because they never bothered to send out another tenancy agreement. It's poorly run. I was even charged rent when I wasn't in the property. STAY AWAY. MOULD never got treated I was told to " just wipe it away" .. I'm glad I moved house and don't have to deal with these anymore. They made my life a misery and sent me into depression. It was horrendous.