Firstly I had to call up several times to get a viewing for a house I wanted to see and was told they would get In touch but kept hearing nothing back so I had to keep calling to follow up. When the viewing was finally sorted and on the day we arrived the woman who was supposed to do the viewing was sat in her car outside and did not get out. She finally came to the door as we were leaving and told us she was going to speak with the tenants before showing us however we told her we had already viewed alone and we’re ready to leave. Poor customer service unfortunately and I won’t be looking to use again.NegativeResponsiveness, Quality, Professionalism

Very rude and unpleasant staff in the Hanley branch They need how to talk to clients

Very rude and unpleasant staff in the Hanley branch They need how to talk to clients

Avoid. I saw a property to rent on Rightmove for £450 p/m and enquired. Within 10 minutes, they removed it and increased the price to £500 and completely ignored my email. They're preying on people who are in a tough situation because of the pandemic and need to move house.

Never been there

I would recommend property owners, landlords to not deal with this estate agent, my property was on the market at below market rate had no real interest in selling and no deal was closed poor service. After speaking with other agents they have stated that this property should have sold especially at the price which I was happy to take out tbh. I guess the other landlords and investors missed out in a good opportunity. I would not recommend renting through them either as the fees and charges are extortianate. Estate agents need to think more carefully about rental figures hence if a property rents for 400-500, then a management fee of around 30-40 quid a month is more realistic. Yes estate agents have overhead costs etc but so do small time landlords thus overhead costs are high. Rental yields are reasonable if you are prepared to do the leg work yourself. On another note of selling a property it did feel as though certain staff members have close links with certain investors to perhaps knock your house price down. Thus I would strongly avoid selling with these people and most likely from reading other reviews to also not rent through them especially if calling out comtractors for emergency work etc is such an appaling service and you as a landlord have to chase them.

Terrible company very unprofessional don't bother with this company

I wish I could leave 0 stars. While dealing with this company I had to ring them everyday to make sure they were doing as I asked, I had to remind them several times to send me the forms for an application and I was constantly given excuses as to why they couldn't do it when I asked. I had to pressure them to ring landlords on my behalf and when meeting for viewings I found them unprofessional and unknowledgable. The straw that broke the camels back was when they mixed up my viewing date and informed me they could not fit me in on the date I had originally booked even though I had already received the text confirming my date when I booked it, they were unapologetic and unhelpful on the phone. AVOID AT ALL COSTS!!!

Dear Mr Osei-Tutu, I don't understand why you have left us such a poor rating. The only time we appear to have dealt with you was to arrange a viewing of a property which you subsequently cancelled due to work commitments. If for some other reason you have been unhappy with our service then please contact the office to discuss with the branch manager.