The most appalling service imaginable. We had the unpleasant experience of renting a property through Ellis and Co Tottenham - a property we would never have rented if we were not deceived by Noora in the first place. We were told that scaffolding would only be present on the building for 3 months, which we later found out had always been scheduled to take over 2 years. The letting agency has been poor over every aspect. The most unprofessional emails, terrible communication and every step of the process outsourced to external companies. Our property manager Sashell was essentially non existent throughout our tenancy. We have seen various automated emails over the last few months. These include absence for 'annual holiday entitlement', 'medical leave' and our personal favourite 'I'm dealing with a backlog of emails so you'll have to wait over 24 hours for a response'. Of course we are all entitled to a holiday, but Ellis and Co Tottenham do not assign another employee to cover emails during this time. Hence you can end up with no reply for over a week unless you call the office (and manage to make it past the switchboard/young employees who have not been trained correctly so they can't answer any of your queries) I will be reaching out to the company to make a formal complaint but please do not waste your time

Sashell never showed up to our viewing. Booked times off from for no reason. Worst experience ever

Have enquired about multiple properties in the same area, called and emailed. I received one call from an agent that hung up as soon as I answered. I have called to chase multiple times. It seems the agents in this office don't have any interest in securing a deal. I didn't want to leave a review, as I love the properties listed and am looking to move within an area I am familiar with. However, I have grown increasingly frustrated at being totally ignored as a legitimate customer. I live around the corner, can do viewings almost any time of day, and know the builds, it would've been an easy piece of commission for an agent.

They are incredibly unprofessional. Last week we arranged a viewing for a place in Tottenham, but they never showed up. I live and work in Cambridge. I had to leave work early, take a train for an hour and stand in front of the designated place for 45 mins. I called them and emailed them many times. They just never responded. It was very disrespectful.

Unethical & unprofessional. Even after committing over chat that they will be contacting next day they did not whereas I have made an offer already. I have also marked email yo the senior management like Mr Alain & Louis & yet no response. Highly untrustworthy, incompetent & unprofessional.

Unethical & unprofessional. Even after committing over chat that they will be contacting next day they did not whereas I have made an offer already. I have also marked email yo the senior management like Mr Alain & Louis & yet no response. Highly untrustworthy, incompetent & unprofessional.

Trying to get a viewing for a flat but all the agents say is somone will call and make a viewing arrangement. Nobody calls. Looks like all agents are available only in offices taking calls but at the ground there is nobody to show the property. They shouldn't take responsibility of something which they cannot fulfill.

Embarrassing - Never returned any calls or emails after continuously aiming to get in touch. Good luck if you plan on renting with them.

Worst communication I’ve ever experienced with an estate agency. I chased several times to see a property and in the end had to give up. First enquiry through Zoopla, no reply so did it again. Then called and spoke to someone who took my details again because she didn’t have access to their system and promised someone would call back. They didn’t. Another email and another call where someone apologised and claimed they booked a viewing and that I would get confirmation. Of course I didn’t. Have no idea what is wrong with these people. Hoping I never see another house I want that is on their books.

Worst communication I’ve ever experienced with an estate agency. I chased several times to see a property and in the end had to give up. First enquiry through Zoopla, no reply so did it again. Then called and spoke to someone who took my …