Was very good at getting a

Was very good at getting a tenant in as fast as possible as was needed. Found that service was very good and helpfull. Would recommend.

I wish the Agent would pay

I wish the Agent would pay more attention to keeping items well maintained plus the way the Tenants uses the Fridge, Washing Machine, furnitures etc and ensure that New Items bought for the Property on behalf of the Landlord are not condemned immediately they are off the Warranty period (12 months) in favour of buying new ones for the Property. That will reduce the expenses of keeping the Tenant and make the Investment Property more worthwhile.

I used to have really good regards of this agency cause at the beginning of my tenancy we used to get everything fixed in a very timely manner. A couple of years later everything changed when the building was no longer in warranty with the development company. After that we had to chase the agency constantly in order to get things fixed and actually when we left our flat managed by them, still a few tickets for repairs had been open for months and un-actioned. In this branch there's also an agent (potentially the director) called Hasan who is a very stereotypical sales man: he will tell you all you want to hear on the moment of viewing the apartment, but he will be quite rude and useless later on if you need something to be fixed once you've already signed the contract, stay away from him if you can. Also beware when you leave the apartment that they will put lots of efforts on finding minor issues with the state of the "end of tenancy clean" and charge you completely nonsensical amounts for it. Make sure to dispute these amounts since they won't even put up a fight to accept your counteroffer.

I used to have really good regards of this agency cause at the beginning of my tenancy we used to get everything fixed in a very timely manner. A couple of years later everything changed when the building was no longer in warranty with the development company. After that we had to chase the agency constantly in order to get things fixed and actually when we left our flat managed by them, still a few tickets for repairs had been open for months and un-actioned. In this branch there's also an agent (potentially the director) called Hasan who is a very stereotypical sales man: he will tell you all you want to hear on the moment of viewing the apartment, but he will be quite rude and useless later on if you need something to be fixed once you've already signed the contract, stay away from him if you can. Also beware when you leave the apartment that they will put lots of efforts on finding minor issues with the state of the "end of tenancy clean" and charge you completely nonsensical amounts for it. Make sure to dispute these amounts since they won't even put up a fight to accept your counteroffer.

I used to have really good regards of this agency cause at the beginning of my tenancy we used to get everything fixed in a very timely manner. A couple of years later everything changed when the building was no longer in warranty with the development company. After that we had to chase the agency constantly in order to get things fixed and actually when we left our flat managed by them, still a few tickets for repairs had been open for months and un-actioned. In this branch there's also an agent (potentially the director) called Hasan who is a very stereotypical sales man: he will tell you all you want to hear on the moment of viewing the apartment, but he will be quite rude and useless later on if you need something to be fixed once you've already signed the contract, stay away from him if you can. Also beware when you leave the apartment that they will put lots of efforts on finding minor issues with the state of the "end of tenancy clean" and charge you completely nonsensical amounts for it. Make sure to dispute these amounts since they won't even put up a fight to accept your counteroffer.

Thank you for your review

I have been a landlord since 2010 and I worked with this estate agency for 4 1/2 years (since 2016) and they have managed 2 properties for me during this period. I had really bad experience with one of my property which has costed me over £13k of damages & other losses in 3.5 years. Ellis & co had an existing tenants (couple) who were looking for bigger flat as they were expecting a new born so they needed a bigger place. This couple were existing customer of Ellis & Co and came highly recommended by Ellis & Co when presented to me. As they were existing customer no credit report / reference was done based on their new circumstances. Within a few months these tenants stop paying rent (no commination with me) and it was very difficult and stressful time for me especially as I was on business trip. I kept asking for the reference /credit report and never receive anything for me to see. Eventually they paid some of the rent due and we ended cutting the contract short. In addition not getting the rent the tenants made a lot of damages on the furniture & blinds. As the deposit was used to cover the some rent arears therefor was no deposit left to cover any of the damages which was in the thousands. Of course Ellis & Co made sure they took every penny which was owed to them. When I questions why they took all the money and no compensation for me the answer was “we spend a lot of time on this”!! Poor them!! This was followed by a second set of tenants shortly after, These 2 guys were flushing a lot of debride in the toilet and eventually blocked and there was a horrible flood which caused a lot damage to the flat Of course I do not blame Ellis & Co for this incident, however they committed to help me with the insurance claim which did not happen and they mentioned they will send me information from another insurance claim which had similar issue and had successful claim but of curse nothing was sent me and reminded Ellis & Co several times. Overall, the communication is very poor. It has happened that I had to call 10 times and left messages and send several e mails to get updates with no reply. When I e mail the office manager to get updates then I get a call to say that very little has been wrong from their side and that they are the best agency in the area!! Very hard to have a conversation when someone thinks this way – I have worked in service industry all whole my life I would never answer an un-happy customer this way. Always very frustrating. In summary, after 3.5 years I got my property back, with ruined furniture, all walls were discolour, damaged blinds, missing rent, missing keys, missing furniture and the worst part was that agencies could not handle deposits and no deductions were made. Overall this has costed me over £13’000. Other negative point is that they charge 2 – 3 times the price of any maintenance issues which needs to done. So in the end Ellis & Co is supposed to manage my property but I have ended up manage the maintenance myself in order to avoid these high maintenance costs. The 2 good points are that their accounts department is always very professional and efficient and the rent negotiator is very good.

Time wasters. I have called multiple times about a property in Tottenham, I left my details to 3 different people with the promise of a call back which of course never happened. Not sure what they're about, but apparently not really interested in selling.

Steer clear

I’m not sure who’s fabricating their top scores on Google review, but trip advisor and this site shows their customer service is more systemic and accurate with my own experience. I found them to be sluggish and inconsiderate, they could have been more thoughtful that making me dance around their tune and waste time.