Excellent communication from day one. Very professional manner of conduct of business. Kirsty was incredibly helpful with putting our application through and Adrian did a thorough job with handing over the property to us.PositiveResponsiveness, Professionalism

Northwood Property Management Services, TRURO, have exceeded our expectations once again! The rental market is becoming something of a minefield, & we highly value their professional help in successfully re-letting our property. Communication at every stage of the process has been excellent, & every detail covered, so that we felt safe in the knowledge of complying with current legislation. Huge thanks to MARK, ADRIAN & KIRSTY at Northwood, Truro, what a great team ! We have no hesitation in recommending Northwood for every aspect of their services. Janice & Peter Lane

Northwood have been a breath

Northwood have been a breath of fresh air. The team are so organised and everything is dealt with on time. Rent Payments comes through on the day after tenants have paid and we have found the whole experience of being Landlords so easy from onset. Property visits have been carried out quarterly with photographic records so we can keep an eye on our investment. We wouldn’t hesitate in recommending Northwood as property agents. They are absolutely fantastic!!

Excellent very helpful and accomodating

We rented a house from Northwood Truro for 3 years and have recently moved out. I do have to mention that there was a point in the beginning in which I found a manager incredibly patronising and arrogant, but my understanding is that he has left. Regardless of this, it doesn’t take away the fact that the day-to-day staff that I have dealt with in my time as a tenant have always been kind, helpful and accommodating. We have always found the online reporting system for any faults in the house to be very efficient, and Northwood passed on the issue to contractors promptly. On the odd occasion the contractors themselves may have been slow or hard to contact, a quick call to the office and the contractors would quickly be in touch as the agency had got on the case straight away. The property inspections every 3 months can be a bit annoying as I know some agencies do it 6-monthly instead, but the staff were always polite and quick in inspections and the feedback allowed us to maintain so much of our deposit when moving out. I had seen family and friends move out of rented houses in the past and have nightmares with agencies charging hundreds of pounds for minor issues, and was advised to be stern from the offset when it came to us checking out. However, there was no need with Northwood as they helped us every step of the way when we were getting ready to move out and we’re extremely fair and prompt with our deposit return. On the whole, regardless of who is or isn’t the office manager, all of the other team members are fantastic!

Now we are several months into our new property, I thought it was time to write a quick review about Northwood in Truro. We had been hunting a house to let close to family and were on several agents books. Northwood were very proactive in helping us get a property to suit and Billie phoned us to say she had something suitable within a few days! Normally, having to chase other agents in the past for updates, this was a refreshing and pleasant change!! We went through the application process (as we fell in love with the house after Billie showed us round). It’s all very professionally done in the office and compared to previous agents the whole team were helpful from start to finish. Overall, my wife and I feel comfortable knowing that if anything goes wrong, everything is in place to get resolved very quickly (be it a leaky pipe or a boiler service). So big thank you to you guys and especially Billie for such a warm and friendly customer experience. Hope we are here for a long time. 😀😀😀

What a great agent. As a

As a tenant I have to say that Northwood Truro and their staff have been at all times professional and courteous. They have always done what they have said and in the given timescales. As someone who deals with letting agents on a regular basis with a business hat on, I cannot fault them. Thank you everyone.

Service way beyond

From day one meeting Billie to view the house, I found the whole team at Northwood Truro to be absolutely amazing. I have spent my whole career in a service industry. I have to say that I was incredibly impressed with the thought, care and consideration that I received throughout my tenancy. Letting agents generally have a reputation for looking after the Landlord better than the tenant, but I can honestly say that as a tenant, I could not have wished for higher standards of care and service. You guys exceeded my expectations at every interaction, and I truly felt looked after as a client, and you went beyond the call of duty right up to the end. Fantastic service.