Awful letting company. We've been renting for a combined 16 years, never missed a rent payment or had deposit deductioned, yet northwood are by far the worst "company" we've had the pleasure to rent from. Most positive reviews are from landlords they represent, not tenants they let to. Will regularly break contractual clauses, no check-in inventory given, harasses tenants with near monthly inspections. Refused to fix the mold issue at the property and try to charge you for the damage. Tried to keep over half the deposit but when disputed kept less than a quarter. Con artists. House was freshly painted when we moved in and they did the same when we left. Painting over the mold and rising damp in the process. Paint would drip off the walls with amount of damp, mold and water ingress. Avoid letting from them, and if you have to, take lots of photos, document any problems you have with them because you'll need it when you move out. Good luck Edit after your lovely reply: It is clear there was no inventory when moved in as there is no tenant signature on this document. Checks were conducted much more frequent than 3 monthly. In the last 6 months of tenancy, when you realised you were losing good tenants, these checks were, on average, every 4 weeks. They were also, clearly, not for the benefit of the landlord given the state of the property as seen in the pictures. The property was correctly cared for whilst occupied by us. As you'll be aware, the adjoining cottage (different local landlord) does not suffer from these mold and damp problems as money has been spent improving insulation and installation of a positive input ventilation system. We also had a dehumidifier running 24/7, which, when I told you we had it on and it was costing us money, you emailed back and kindly broke down the cost of electricity, kW/h of our machine etc and worked out how much it would cost us exactly. Clearly demonstrating your lack of care or compassion to the great outlay of cost to buy and run this machine. As the property was painted before our tenancy and after our tenancy, it's clear painting over the mold is your forte. You are correct, after disputing the costs you wished to withhold from our deposit, you were awarded only half what you claimed for. As for the half we had to pay, we were advised, it was a matter for court and the third party couldn't intervene as it was outside their jurisdiction. This is aside from the fictional invoice you requested us to pay to have the septic tank emptied, just 5 months after paying to have it emptied ourselves. 16 years of renting across the country and you're the first letting agents we've had to leave feedback for. So yes, unfortunately we wouldn't recommend this company in the slightest and if you want to discuss this further, you have my contact information

Awful letting agent.NegativeResponsiveness, Quality, Professionalism, … More

We had a viewing on Flat 3 Rayworth Court in Truro on the 31st of March. I gave my email address, wrote on the paper, because I dont really think I got an email from them confirming the viewing appointment so I gave my email address again. … More

Awful letting agent.NegativeResponsiveness, Quality, Professionalism, Value

We had a viewing on Flat 3 Rayworth Court in Truro on the 31st of March. I gave my email address, wrote on the paper, because I dont really think I got an email from them confirming the viewing appointment so I gave my email address again. Me and my husband were waiting whole day for the application form, I even rang them that day about the application. Didnt receive any.

Absolute joke of a estate agent, pitiful service, communication and organisation, couldn't organise a p!$$ up in a brewery More

Absolute joke of a estate agent, pitiful service, communication and organisation, couldn't organise a p!$$ up in a breweryNegativeResponsiveness, Quality, Professionalism, Value

I have rented a fully managed property in the past with this estate agency. It was a shamble from start to finish and we ended up having to leave the property due to ongoing issues always overlooked and never taken care off seriously neither by the estate agent and the landlord alike. Only interested in the rent being paid. Never was helpful in trying to solve problems that are of the agency/landlord responsibility. I would never recommend them. Have been using many other estate agents and this is the worse experience I ever had with an estate agent.NegativeQuality, Professionalism

How Northwood have such good reviews I don’t know ! Horrific from start to finish as a letting tenant . One would guess the reviews are the agents themselves writing them under different names . Let a house for an extonionate price that wasn’t fit for living in . Wouldn’t carry out repairs . Severe mould . Couldn’t use some of the rooms due to this . All repairs when finally carried out were carried out by the owner who had no idea how to repair anything but refused to pay to have things fixed properly . Windows were illegally sealed shut which they denied but stated in the tenancy they were sealed . Gave notice on property , refused us giving the notice due to it being less than a month as we payed rent on a different day to moving in originally . But they accepted this notice the same date the month before , we’d had problems finding another property so had to later retract notice . When it came to check out day , tried to bill us for a light that wasn’t working - as also wasn’t working when we moved in . While in property they sent out contractors to look at mould who northwood still try to charge us for to this day , when it’s the owners responsibility to pay . We moved out 2 years ago ! . Steer clear at all costs , will never use Northwood again . Extortionate rent prices and deposits , which they’ll try their best to deduct from for anything possible . Also the manager is extremely rude at every opportunity and very argumentative