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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

From the first viewing through to completion, the team at Maddisons were amazing. Milly provided weekly updates and helped worked with the rest of the chain to help smooth the whole house buying process.

Reply from agent

Thank you so much for this lovely review Claire! It is always so rewarding to hear we've done a good job and that all of the systems and procedures we have in place are working - nothing happens without a great team however and we are so pleased your experience was so positive. With very best wishes for the future from us all!

5.00 /5

If I could give Karen and Milly 6 stars, I would! They went above and beyond my expectations and made a tricky sale of my mother’s house less traumatic. Nothing was too much trouble and they helped me find additional services like reliable house clearance and professional cleaning services when I got stuck. Always friendly, keeping me advised the whole time - I really could not recommend them highly enough.

Reply from agent

Janie thank you SO MUCH for such a wonderful review. Karen, Milly, and the team were so thrilled to hear such glowing feedback. We were delighted to assist with your mother's house sale and provide support every step of the way, especially at such a sensitive time, so thank you for entrusting us with the sale. Wishing you all the very best for the future and genuine thanks again from us all.

5.00 /5

Jane was absolutely fantastic! She kept us updated every step of the way, quickly resolving any issues that arose and was always a joy to talk to. Jane’s calm and reassuring manner was incredibly comforting, especially as we experienced a few hiccups along the way as first-time buyers.

Reply from agent

Hi Danni, thank you so much for taking the time to write in and review our service. Jane is indeed hugely calm and reassuring - she is enormously valued by us so it is always lovely to hear when our team are valued so highly by buyers and sellers also. Wishing you all the very best in your new home - such exciting times ahead. With very best wishes from us all.

5.00 /5

Simply put, a great agent that offers a quality service. I would highly recommend them when buying or selling a property. Thank you to Deborah, James and the whole team.

Reply from agent

Thank you so much for this review Dale! We are thrilled to hear you appreciated our service - quality service is something we absolutely strive for and it is so lovely to hear when we have suceeded! Thank you again and wishing you all the very best.

5.00 /5

I’ve recently started renting a property managed by Maddison’s - So far I’m very impressed. Very slick systems and processes around the initial paperwork/formalities and very efficient in dealing with a couple of maintenance items that needed attention to this point. Further; James who I’ve been dealing with has been very contactable, friendly and professional throughout. I would highly recommend. Thanks

Reply from agent

Thank you for your kind words Karim! We're thrilled to hear that your experience with Maddisons has been impressive, reflecting our commitment to efficient service and professionalism. James and the team are delighted with your recognition and appreciation. Thank you again for taking the time to review your experience.

5.00 /5

Had the best experience with Maddisons estate agents. From the initial contact with Deborah, all the way through to the lovely calm Milly who dealt with my actual sale. The photos and videos they take really are way better than other estate agents. My sale was complicated and in a long tricky chain. They negotiated the many ups and downs and were always calm and professional. I would totally recommend selling with this company.

Reply from agent

Thank you so much for this amazing review and for acknowledging the hard work of our team, especially Deborah and Milly. We're thrilled to have provided stellar service and guidance through what was indeed a tricky sale! It was a pleasure to work for you and we are truly grateful for your kind words. With very best wishes for the future!

5.00 /5

Had the best experience with Maddisons estate agents. From the initial contact with Deborah, all the way through to the lovely calm Milly who dealt with my actual sale. The photos and videos they take really are way better than other estate agents. My sale was complicated and in a long tricky chain. They negotiated the many ups and downs and were always calm and professional. I would totally recommend selling with this company.

5.00 /5
21.11.2024
Five star service

Maddison’s provided an exceptional service selling our home in Tunbridge Wells. Great communication, and a lovely team; achieving a sale price over the guide price. We wouldn’t hesitate to recommend Maddison’s as a top end agent who you can trust.

Reply from agent

Hi Sophie, thank you so much for these super kind words and for choosing Maddisons. We were so happy for you with the outcome of your sale and are always delighted to hear when our sellers are too! Knowing that you are happy to recommend us is praise indeed. With many thanks and very best wishes for the future!

5.00 /5
07.11.2024
Seamless experience purchasing first home

Me and my partner were very pleased with the entire process of purchasing our first home with Maddison’s. Jane, Karen and Milly were extremely helpful and informative throughout the process. Communication was excellent and they were always reachable. When our cleaners didn’t show up on moving day they even managed to source us an excellent service at the last minute.

Reply from agent

Thank you Ashwin for taking the time to leave such a lovely review. We're thrilled to have been part of your first home purchase journey. Your kind words about Jane, Karen and Milly as well as our commitment to service really do mean a lot to us as we work hard to ensure everyone is well looked after during the property buying and selling process. We hope you are every happy in you new home!

5.00 /5

Deborah and Milly were fantastic! As first time buyers, the helped guide us through the process, were informative, and also very accommodating with facilitating multiple viewings of our now home. Milly was great at keeping both buyer and seller side updated on progress, and would chase both sides when bumps in the road occurred. Highly recommend! Thanks.

Reply from agent

Dear Philip, thank you for your kind words and stellar review! We're thrilled to have supported you as first-time buyers and glad that Deborah and Milly provided helpful guidance and clear communication throughout the process. It is so rewarding to hear when we have done a great job! With best wishes and very many thanks again!

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:30
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Emma Bennett

Operations Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display