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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
24.02.2025
House sale

Maddisons have proved themselves to be excellent in all aspects of selling my home. Karen and Jane have been unfailingly professional and proficient in all aspects of the conveyancing process but also sensitive, thoughtful and kind during a time that has been difficult on many levels. Thank you!

Reply from agent

Thank you so much Jane for your kind words. We are thrilled to hear your experience with us and particularly with Karen and Jane's was so positive. Thank you for entrusting Maddisons with your sale and we wish you all the best in your new chapter. With best wishes from us all.

5.00 /5
10.02.2025
You have found your agent!

From the moment Karen walked through my door I knew I had the right person. She matched her skill with compassion and we sold our house in the first week on the market. Jane, our sales progresser was brilliant and navigated a lot of the usual issues that a long chain entails. The solicitor and surveyor they suggested were also excellent. Every member of staff is warm, responsive and competent. It was a highly stressful time in our lives for other reasons aside from a house move and so we are delighted we chose Maddisons Residential to get us through it all smoothly. We highly recommended them.

Reply from agent

Thank you so much for your glowing review Kerry! It was an absolute pleasure to look after your sale - thank you for entrusting this to us. We are so so pleased to hear you felt well looked after and we were able to demonstrate both expertise and empathy. Our team always strives for such seamless experiences, especially during stressful times and your kind words will mean the world to Karen and Jane. Wishing you all the very best for the future. You will all be very fondly remembered by our team. With best wishes from us all.

5.00 /5

Deborah and the team at Maddisons helped sell my former home. Deborah and Karen were excellent in bringing the sale to a conclusion and Milly helped to keep everything moving to a conclusion. The professionalism exhibited certainly made a potentially stressful time but less so. Thank you

5.00 /5
07.02.2025
House sale

Deborah and the team at Maddisons helped sell my former home. Deborah and Karen were excellent in bringing the sale to a conclusion and Milly helped to keep everything moving to a conclusion. The professionalism exhibited certainly made a potentially stressful time but less so. Thank you

Reply from agent

Thank you so much Catherine for this lovely testimonial of our service. We are so pleased to know we made your home less stressful and Deborah, Karen, Milly, and the entire Maddisons team are grateful for your kind words and the trust you placed in us. Wishing you happiness in your new chapter!

5.00 /5
06.02.2025
Sale of Victorian Property, Tunbridge Wells

We engaged Maddisons early in 2024 as our neighbours had used them and came highly recommended. After an open house, we had several offers on our property and secured a quick sale. What impressed us about Maddisons was the pre and post sale service, they have a personal touch, great staff with deep local knowledge that gave us comfort through to completion.

Reply from agent

Thank you Nick for taking the time to write about your experience with us. It's rewarding to hear that our approach and our teams' local knowledge (which is indeed very thorough!) contributed to your positive experience. We truly are a true Tunbridge Wells agency, with a hugely experienced and locally based team and we are very pleased to have been able to showcase our expertise! Wishing you all the very best for the future!

5.00 /5

Maddison's helped us purchase our new home and sell our former home. They were professional and experienced. They guided us through both processes in a way that minimized our stress. Importantly, anytime we called their office to make inquiries, whoever we talked to knew who we were and what the status of our purchase or sale was....that reflects their team ethos. We will definitely use them again if needed and will recommend them to our friends.

Reply from agent

Dear Jill, this really is just fabulous to hear - thank you so much for taking the time to write about your experince with us and it is enormously rewarding to know that our clients have been happy with the service they have received. It was a pleasure to work for you and we wish you all the very very best for the future. You know where we are if you need our help again! Best wishes from us all.

5.00 /5

From the first viewing through to completion, the team at Maddisons were amazing. Milly provided weekly updates and helped worked with the rest of the chain to help smooth the whole house buying process.

Reply from agent

Thank you so much for this lovely review Claire! It is always so rewarding to hear we've done a good job and that all of the systems and procedures we have in place are working - nothing happens without a great team however and we are so pleased your experience was so positive. With very best wishes for the future from us all!

5.00 /5
28.01.2025
4 Norfolk Heights

Excellent Service

Reply from agent

Thank you Gopa for this review! We are so pleased to hear you felt we provided an excellent service and wish you all the very, very best!

5.00 /5

If I could give Karen and Milly 6 stars, I would! They went above and beyond my expectations and made a tricky sale of my mother’s house less traumatic. Nothing was too much trouble and they helped me find additional services like reliable house clearance and professional cleaning services when I got stuck. Always friendly, keeping me advised the whole time - I really could not recommend them highly enough.

Reply from agent

Janie thank you SO MUCH for such a wonderful review. Karen, Milly, and the team were so thrilled to hear such glowing feedback. We were delighted to assist with your mother's house sale and provide support every step of the way, especially at such a sensitive time, so thank you for entrusting us with the sale. Wishing you all the very best for the future and genuine thanks again from us all.

5.00 /5

Jane was absolutely fantastic! She kept us updated every step of the way, quickly resolving any issues that arose and was always a joy to talk to. Jane’s calm and reassuring manner was incredibly comforting, especially as we experienced a few hiccups along the way as first-time buyers.

Reply from agent

Hi Danni, thank you so much for taking the time to write in and review our service. Jane is indeed hugely calm and reassuring - she is enormously valued by us so it is always lovely to hear when our team are valued so highly by buyers and sellers also. Wishing you all the very best in your new home - such exciting times ahead. With very best wishes from us all.

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:30
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Emma Bennett

Operations Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Jill Westoby

Nicola Zoltowski

Kate Girling

Client Partner

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display