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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Would highly recommend using Maddisons. I have just purchased a house through Maddisons and the service from Jane and Karen throughout the process was great. Had constant updates and felt in the loop. Was a pleasure to use them.

Reply from agent

Dear Jo, thank you so much for this wonderful testimonial! Karen and Jane will be so delighted to hear that you were happy with everything. We pride ourselves on outstanding communication and are so pleased to hear that this has rung true for you. With many thanks again and very best wishes from us all!

5.00 /5
10.09.2024
Excellent Service

Jane, Karen and the whole team at Maddisons ran my sale like clockwork. From start to end, it couldn’t have been more efficient. Timely weekly updates from Jane, honest responses to questions, very personable to deal with and got the job done. Really delighted with the whole service from start to end. Very professional with a large human touch. Thank you to the whole team.

Reply from agent

Dear Marcella, thank you so much for these kind words! Jane and Karen and the rest of the team will be so delighted to hear this. We always strive for efficiency and honesty, so to hear we have done a good job on these fronts is a delight! Wishing you all the very very best for the future in your new home. Best wishes from us all at Maddisons

5.00 /5

Maddisons have been incredible, from our rental experience, a rather extensive house search and to finally moving into our new home. I could not recommend enough, everyone we met was so professional and went the extra mile to help us find our family home in Tunbridge Wells. Thank you to everyone in the team.

Reply from agent

And thank you for trusting us to help you with all of the above! We were delighted to read these kind words. We really enjoy the way we can build relationships with our clients as we work with them through the various stages of their property journey so it is hugely rewarding for the team to know that has been appreciated by our clients as well! Wishing you all the very best for the future and thank you again!

5.00 /5

A brilliant experience with Maddisons - Caroline has been a pleasure to deal with, incredibly helpful and quick to respond, and has gone above and beyond when it came to re-letting my flat, organising everything and generally being very on-it, and lovely to deal with, too. Highly recommended and I feel that my property is in very safe hands.

Reply from agent

Thank you very much Emily for your kind review. So lovely to read you are so happy with the service you have received from Maddisons, it has been a pleasure to help secure new tenants for your property in London and prepare your flat for their arrival!

5.00 /5

Great service. Caroline was incredible. Thank you.

Reply from agent

Thank you very much for your kind review Ashleigh. It was a pleasure to help and we hope you will be very happy in your new home, and in your new life in Tunbridge Wells!

5.00 /5

This is my third experience of working with Maddisons Residential and they are consistently efficient and professional. More than this, they bring a friendly personal approach to their work. Deborah's knowledge of the market is exceptional and she has always advised us well, in addition to being able to facilitate things to ensure we were able to secure the house we wanted and sell ours quickly. Where she comes into her own though is when inevitable bumps appear on the road - she can swiftly work with all parties to ensure the process progresses smoothly. The wider team at Maddisions are great for keeping on top of the situation, managing solicitors and multiple parties, all while keeping us informed. Wouldn't hesitate to recommend them!

Reply from agent

Thank you so much for these kind words - we love working with you and are so pleased that we have had another successful outcome! Genuienly though, thank you so much for taking the time to review us - it really does mean a lot to the team to know their hard work is appreciated! With very best wishes as ever from us all!

5.00 /5

Maddison’s has excelled throughout our house selling process, from the prompt response to our property valuation request, the excellent advice on how to set out the house for potential buyer visits, the production of a professional video walk through, the knowledgeable and enthusiastic representatives who hosted the visits, the guidance and support through the offer process, to the follow through and weekly updates post the offer acceptance. Our initial impression that they offered a service that was different and superior to the other agencies we approached has proved to be the case. We are convinced that Maddisons have been the right choice for our property sale, and that they have consistently represented good value for money. Happy to recommend!

Reply from agent

Steven - thank you so very much for this glowing review of our service. It really does mean a lot to us all to know that our efforts are appreciated and that our clients are delighted with the service they have received. Wishing you all the very very best and thank you so much again!

5.00 /5

I would have no hesitation in thoroughly recommending Maddisons Residential. I did not consider any other Agent in TW, when I first began to explore putting my apartment for sale in November with a January launch date in my mind. Within hours of my visit to their Pantiles Office, I was contacted by a Director, who made an appointment for her visit the next day. Another Director visited the day after with suggestions on decluttering (!!) and how to prepare for the photo/video shoot, which was arranged during this visit for a few weeks away in early December. The photo/video shoot was painless and in fact I quite enjoyed it. Launch took place on 2 January, offers were made after the first weekend and another Director was involved in discussing with me the offers made and my responses, making me feel in very capable hands. One the agreement for sale had been agreed by me and my Buyer the Sales Progression team are the primary point of contact. The two person team are fantastic and provided weekly updates of how the chain was growing in both directions (!!) and when it was necessary in the later stages, worked with my solicitor and other Agents to find out the real story behind NO PROGRESS somewhere in the lower and upper chains. When difficult decisions needed to be made about withdrawing or setting explicit fair deadlines for other parties to meet, a Director was always involved. Again making me feel very comfortable receiving their balanced professional experience presented to me for discussion with a simple decision for me then to make. In the end I had to make the decision to move my furniture out into storage before a contract of sale was signed, but I was comfortable doing it and it gave me the flexibility to now be a cash buyer for a newbuild, as my purchase chain then collapsed on the date of sale contract exchange (( THANK YOU Maddisons team and wishing you continued success in the future with your highly “differentiated” service for discerning clients; involving high quality sales preparation, a five star pro-active marketing launch and probably the most important aspect for a Seller, as it goes on the longest, the “Sales Progression” function (the tireless grind to keep on top of the real facts behind the inevitable slow progress of other parties and their professional advisers !!

Reply from agent

Wow Nigel - what can we say other than THANK YOU so much for taking the time to write such a glowing testimonial. It was such a pleasure working for you and we are so pleased to hear you were happy with our efforts. There were bumps in the road, but we are all so pleased with the outcome and wish you every happiness in your new home! Stay in touch - we miss you popping in. Best wishes from us all!

5.00 /5
22.07.2024
The Best Residential Estate Agent in Tunbridge Wells Kent !!

I would have no hesitation in thoroughly recommending Maddisons Residential. I did not consider any other Agent in TW, when I first began to explore putting my apartment for sale in November with a January launch date in my mind. Within hours of my visit to their Pantiles Office, I was contacted by a Director, who made an appointment for her visit the next day. Another Director visited the day after with suggestions on decluttering (!!) and how to prepare for the photo/video shoot, which was arranged during this visit for a few weeks away in early December. The photo/video shoot was painless and in fact I quite enjoyed it. Launch took place on 2 January, offers were made after the first weekend and another Director was involved in discussing with me the offers made and my responses, making me feel in very capable hands. One the agreement for sale had been agreed by me and my Buyer, the Sales Progression team are the primary point of contact. The two person team are fantastic and provided weekly updates of how the chain was growing in both directions (!!) and when it was necessary in the later stages, worked with my solicitor and other Agents to find out the real story behind NO PROGRESS somewhere in the lower and upper chains. When difficult decisions needed to be made about withdrawing or setting explicit fair deadlines for other parties to meet, a Director was always involved. Again making me feel very comfortable receiving their balanced professional experience, presented to me for discussion with a simple decision for me then to make. In the end I had to make the decision to move my furniture out into storage before a contract of sale was signed, but I was comfortable doing it and it gave me the flexibility to now be a cash buyer for a newbuild, as my purchase chain then collapsed on the date of sale contract exchange (( THANK YOU Maddisons team and wishing you continued success in the future with your highly “differentiated” service for discerning clients; involving high quality sales preparation, a five star pro-active marketing launch and probably the most important aspect for a Seller, as it goes on the longest, the “Sales Progression” function (the tireless grind to keep on top of the real facts behind the inevitable slow progress of other parties and their professional advisers !!

5.00 /5

We recently sold our house in Tunbridge Wells and we couldn’t recommend Maddisons Residential more highly. The team is supportive, professional and very attentive through the entire process. It is the second time we work with Maddisons and they never disappoint.

Reply from agent

Dear Loren, thank you so much for these incredibly kind words. We really enjoyed working for you again and are delighted you are happy with the service provided! Wishing you all the very best for the future.

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:30
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Jill Westoby

Kate Girling

Client Partner

Emma Bennett

Operations Director

Sasha Foot

Property Marketing Coordinator

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display