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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Having just completed on my first sale with Maddisons I have to say dealing with them is like a breath of fresh air, very professional throughout the whole process, proactive, informative and more importantly they sell when others can't, from the initial dealings with Deborah, James, Milly through to being looked after and kept up to date regularly by Karen and Jane throughout the process, its been a pleasure, Thanks to all.

5.00 /5

I would like to say a big Thank you to Karen G and Jane L. We have had some challenging times selling our home, it felt everything that could go wrong 'did', this was out of Maddison's and our control, Maddison's went above and beyond to support us. I am so grateful we had Maddison's as our estate agent. They have been friendly, communicative, professional, transparent, always responding to emails/phone calls and above all very easy to talk to. They work incredibly hard to push the chain through and at times it felt like they were the ones doing all work in the chain of 5. I can honestly recommend them for anyone trying to sell their home. All my previous experiences of estate agents have not been positive, this was so refreshing to work with them. It has been a delight to work with Maddison's and feel they were working with us every step of the way. Thank you Michelle Rumsey

Reply from agent

Thank you so much Michelle for this incredible review of our service... We are so touched by your kind words and thrilled to have been able to support you through the challenges of selling your home - of which there were a few as you say! Karen and Jane in particular send their thanks for acknowledging so publicy how hard they worked - it is enormously gratifying to know that the systmens we work so hard to put in place are working well - we couldn't do what we do without such an amazing team, so your satisfaction and recommendation are the highest compliments we could receive. Thank you so much again for taking the time to provide this testimonial and we wish you all the very very best for the future. Best wishes from us all at Maddisons!

5.00 /5

Maddisons Residential has just helped me to sell my home. They were totally professional, proactive and hard working whilst being supportive and sympathetic. From Deborah coming to value and discuss the property and Milly working away in the background and always keeping me up to date with progress. I thoroughly recommend them.

Reply from agent

Dear Diana, thank you so much for taking the time to write this wonderful testimonial of our service. It is hugely rewarding to know that you felt well looked after throughout the different stages of the process and we're thrilled to learn you'd be happy to recommend us - the very best praise possible! Wishing you all the very best for the future and many thanks again. Best wishes from us all.

5.00 /5

A very proffessional and friendly service. Very prompt and helpful. Thanks for all your hard work in helping us sell our house!

Reply from agent

Thank you so much for your fabulous review of our service and for acknowledging our team's hard work. It was a pleaure working for you and we wish you all the very best. With best wishes from us all!

5.00 /5

I recently completed a purchase through Maddisons and was thoroughly impressed by the experience from start to finish. The team - particularly Milly - was consistently professional, responsive, and genuinely helpful throughout the entire process. Communication was clear and timely, and it always felt like they had everyone's best interests at heart. What stood out most was the balance of warmth and efficiency - they made a potentially stressful process feel smooth and well-managed. I'd happily recommend Maddisons to anyone looking to buy or sell in the area. Thank you again for your excellent service. Stoyan

Reply from agent

Thank you so much Stoyan for your kind words and for taking the time to share your positive experience with us. It's wonderful to hear that Milly and the team provided a great experience and helped your purchase feel less stressful. We are also so thrilled to hear that you would recommend us to others - thank you so much. Wishing you all the very best and we look forward to working with you again in the future. Best wishes from us all.

5.00 /5
26.03.2025
Great Service

I recently completed a purchase through Maddisons and was thoroughly impressed by the experience from start to finish. The team - particularly Milly - was consistently professional, responsive, and genuinely helpful throughout the entire process. Communication was clear and timely, and it always felt like they had everyone's best interests at heart. What stood out most was the balance of warmth and efficiency - they made a potentially stressful process feel smooth and well-managed. I'd happily recommend Maddisons to anyone looking to buy or sell in the area. Thank you again for your excellent service. Stoyan

Reply from agent

Thank you so much Stoyan for your kind words and for taking the time to share your positive experience with us. It's wonderful to hear that Milly and the team provided a great experience and helped your purchase feel less stressful. We are also so thrilled to hear that you would recommend us to others - thank you so much. Wishing you all the very best and we look forward to working with you again in the future. Best wishes from us all.

5.00 /5
20.03.2025
Best agents in Tunbridge Wells

Highly recommend Maddison’s Estate Agents. From the initial valuation & visit from Deborah it has been such an easy process selling our home. Weekly updates were really good too and Maddison’s were so professional. Would not hesitate to recommend them. Definitely a 10/10 from us. Thank you Deborah,Milly and your team. Kind regards Alison & Antony

Reply from agent

Dear Alison, thank you so much for these kind words. We strive to make the process as smooth and stress free as possible and we are delighted to hear that we have succeeded in this. Wishing you all the very best and with many thanks again for taking the time to send us your thoughts. Best wishes from us all.

5.00 /5

Very impressive business. Driven and highly effective team. Chain visibility, alongside regularity and consistency of communications is exceptionally strong. Have already recommended Maddisons to others and will continue to do so.

Reply from agent

Dear David, with huge thanks for this extremely kind review of our business and our service. As ever, we are delighted to hear that we have impressed. It was a pleasure to work for you and we very much hope to do so again in the future. With best wishes from us all at Maddisons.

5.00 /5

Although we are late to do this review (apologies) we felt that it would be wrong to not give our thanks to Maddisons for the excellent service we received from them last year for the sale of our house. From our first meeting with Deborah when she came for the valuation, from the advice she gave us on presentation, and to the sale, exchange and completion, we found the team at Maddisons to be very professional. Deborah has a great rapport with her clients and her negotiation skills for the sale of our house were excellent. The team provided us with regular updates throughout the whole process and each team member that we dealt with was knowledgeable of our situation along the way. Thank you Maddisons for all your help and professionalism last year, we will certainly come back to you in the future.

Reply from agent

Dear Angela, thank you so much for your gracious feedback and for taking the time to write about your experience with Maddisons. We are delighted that our efforts were successful and it was our pleasure to assist with the sale of your home. It is very pleasing to hear that you felt well looked after by our fabulous team and we will ensure this feedback reaches them also. With very best wishes from us all.

5.00 /5

I have just finished a purchase through Maddisons and would recommend them to anyone. Friendly and professional throughout with excellent follow up and attention to detail from all of the team. During the negotiation Deborah and Karen were honest (I think!), clear, responsive and helpful. During the completion, Milly in particular, was really helpful and professional - she even told me about completion before my lawyer!

Reply from agent

Thank you so much for this wonderful testimonial of our service. It is hugely rewarding to know that our efforts are appreciated and our in house processes and systems are working! It was a pleasure working with you and we wish you every happiness in your new home. Best wishes from us all.

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:30
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Jill Westoby

Kate Girling

Client Partner

Emma Bennett

Operations Director

Sasha Foot

Property Marketing Coordinator

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display