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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Simon at Maddison's is professional, knowledgeable and has helped me from start to finish get into my rental property. It ran through seamlessly and when I went in to the branch to sign papers, I found all the staff very friendly and welcoming. I cannot recommend Maddison's and Simon enough.

Reply from agent

Thank you so much for this amazing review. So delighted to hear you have been happy with our Lettings service! Many thanks again for taking the time to provide a testimonial - it really does mean so much to us all. Very best wishes!

5.00 /5

5* star exceptional service from start to finish. I have now had the pleasure of buying and selling twice with Maddisons and I cannot recommend them highly enough. If you are looking for a professional, efficient, knowledgeable, hardworking and caring estate agent then look no further. From start to finish the attention to detail is second to none. Each member of staff has their own role within the company, therefore, at each stage the process is seamless and handled with complete competence. You are never kept in the dark with weekly updates as a minimum. My recent purchase I can honestly say without Jane (sales support manager) and Deborah's (owner) expertise the sale/chain would have collapsed. They managed to negotiate an agreement between all parties (there were several!) that we never thought was possible. We are now in our dream property. Maddisons think outside of the box, are adaptable and are, without doubt, truly brilliant! An absolute pleasure to deal with. Thank you to the WHOLE team from start to finish.

Reply from agent

Thank you Tiny! We love working for you and so happy to have been able to help you buy as well as sell this time! Come and see us soon... Best wishes to you as always.

5.00 /5
16.08.2022
Would definitely recommend

The whole team at Maddisons made selling our family home as smooth as possible. They were excellent at giving feedback, liaising with the buyers and achieved a great price. We have no hesitation in recommending them.

Reply from agent

Thank you so much Joanna for this fabulous feedback - it really means the world to us to hear you were happy with the servie you received fro us! Wishing you all the very best!

5.00 /5

Over the last 2.5 years we have sold our property, found rental accommodation and purchased through Maddisons. I cannot recommend them enough! As well as great communicators, they have the personal touch which is often missing in big chains. They have the client's interest at heart and have become our first point of call on anything house related. We look forward to inviting to our house warming!PositiveResponsiveness, Professionalism

Reply from agent

Dear Caroline, thank you so much! We have so enjoyed working with you and hope to continue to do so! We value our clients enormously and take real pleasure in working with repeat clients. Looking forward to the house warming! Very best wishes from us all at Maddisons.

5.00 /5

We bought a house through Maddisons, and the service was second to none. Completely transparent, fair and knowledgeable, the process from agreeing the price to moving in was handled very diligently and professionally and with the utmost courtesy by every team member I had the pleasure of speaking with. Top class.PositiveResponsiveness, Quality, Professionalism

Reply from agent

Thank you so much Dom! What a wonderful review to read. We are so pleased to have helped you find your new home - it was a pleasure working with you! With all the very best from us all.

5.00 /5

Since the very beginning of our relationship with Maddisons, we have experienced an excellent service, from a friendly, professional and honest company. Thank you James and your team,you have been wonderful. From Patricia and David

Reply from agent

Thank you, Patricia - we absolutely love being able to look after you both and hope that you will stay as tenants with us for many years to come !

5.00 /5

Thank you SO very much for all your time, help and invaluable advice over the last couple of months in my search. I’m writing to let you know I have actually had my offer accepted on another property today, but honestly I was so very impressed with your quality of care and professionalism that if I could have bought by agency alone, it would be you and I will definitely be recommending you to friends.

Reply from agent

Hi Laura .. thank you for your lovely words. We wish we'd been able to find you the property ourselves and certainly wish you every success and the smoothest of purchases. We look forward to welcoming you down to Tunbridge Wells very soon !

5.00 /5

I can’t recommend Deborah and the whole team at Maddisons highly enough. They are always on hand with information, help and advice. Fantastic communication so you always know how your buy/sell is progressing and answer any questions regardless of how big or small. The best estate agents I have ever had the pleasure of dealing with.PositiveProfessionalism

Reply from agent

Thank you so much for taking the time to write this lovely review Caroline. We are so happy to hear you were pleased with the service received. We strive to communicate well with our sellers and buyers and it is so rewarding to know our hard work is recognised and appreciated! With many thanks again and very best wishes from us all.

5.00 /5

Great service, professional and friendly people. Always felt they were there for us. In a league of their own. Very highly recommended.PositiveResponsiveness, Quality, Professionalism

Reply from agent

David, thank you so much. We aim to provide a great service and strive for complete professionalism but with a smile so delighted to hear you feel we did this for you. Wishing you all the very best and thank you so much again! Team Maddisons

5.00 /5

I have no hesitation in recommending Maddisons Residential and would, without doubt, use them again in the future. Nothing was too much trouble and the whole team were such a pleasure to deal with. I’ve honestly not come across letting agents like them before. Professional, friendly, ethical and all round lovely people. Make life easy for yourself and put your trust in this fabulous company - you won’t regret it!PositiveResponsiveness, Quality, Professionalism

Reply from agent

Thank you so much Eleanor .. we very much hope that you settle well into your new home and very much look forward to seeing you and Lola on The Pantiles when you next visit Tunbridge Wells x

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:30
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Emma Bennett

Operations Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Angela Mulgrew

Property Marketing Coordinator

Caroline Banes

Lettings Coordinator / Property Manager

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Jo Donelan

Client Partner

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display