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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
Reply from agent

Thank you Christopher for a 5 star review. It is really appreciated! Best, Deborah

5.00 /5

Use Maddison’s ! Seriously . They are clearly far and away the best agents in the TW area . We had a very tricky house to sell . It was old , attached and had problems with the survey . We initially worked with one of the ‘traditional ‘ old agents in TW who were hopeless . After 9 months we switched to Maddison’s and couldn’t have been more impressed by the service we received . Although two transactions fell through due to the survey , they remained calm and attentive throughout and helped us come up with a plan that eventually allowed us to sell the house . Good people , super professional and without a trace of the complacency that you can find with other agents .

Reply from agent

Thank you so much for these incredibly kind words Ed. Yours was indeed an unusual sale, but we got there in the end and your buyers are just delighted with their new home. It was a pleasure working with you, discussing our strategy and options regularly and we are all so pleased we achieved the desired result. With very best wishes from all of us at Maddisons!

5.00 /5

I would echo everything that's already been said about the team at Maddisons. A very welcome focus on client service, plus insightful market knowledge, intelligence, charm and great negotiation skills. An absolute pleasure to deal with.

Reply from agent

Thank you so much Mark for this fabulous testimonial. So delighted to hear that you were happy with our service! We put a huge emphasis on old fashioned client service so this is being well received makes us very happy! With very best wishes from us all

5.00 /5
08.03.2022

Excellent service. Knowledgeable, helpful, capable bunch of people with a can do attitude. Would use again without doubt!

Reply from agent

I never believed it works this way, i was very doubtful about Bitcoin and all other online trading , I decided to risk $600 with Mrs Elizabeth Bays, after I saw testimonies of people on how good she is but I was Very skeptical but she prove me wrong wi… See more

5.00 /5

Have used Maddisons a few times now and always received an excellent service

Reply from agent

Thank you for this Lucy. So pleased to hear you were happy with the service we provided. Wishing you a very happy and healthy 2022! Best wishes from us all at Maddisons.

5.00 /5

I would not hesitate using Maddisons Residential again. From the initial meeting to the final sale they were a pleasure to deal with. With a team in place to support you during each phase it made communication easier and the responsive rate was impressive. Our sale process failed to proceed three times due to chains collapsing and whilst I was pulling my hair out, Deborah and the team remained calm; kept telling me to hold my nerve and reassured me along the way. As our sale was linked to our purchase of a new build I needed to ensure we did not miss our exchange deadline. But I shouldn’t have worried as I had the best team on my side and it all went through in the end. I was also reassured as the developer gave me some leeway as they remarked: “if Maddisons are your agent we know it’s all in hand”. Thanks again and the support from the whole team was greatly appreciated!

Reply from agent

Hi Gus - what a fabulous testimonial to read. Yours was not an easy sale but we got there in the end! You were a pleasure to work for and we are so thrilled you felt well looked after. We do indeed have an amazing team at Maddisons! Wishing you all the very best and thank you again for entrusting us with your sale. Best wishes from us all!

5.00 /5
31.10.2021
Best estate agency in Tunbridge Wells

Maddisons don't just have a keen understanding of the current property market - they understand people too and what's important to them. That they listen is evident in every contact you have with them. They are great people to work with and we rate them and the results they get very highly.

Reply from agent

Dear John, thank you so much for these extremely kind words. We really do appreciate this and are delighted that our core values shone through - we really do try to offer a totally personal service to each and every one of our sellers so to know this is felt is a true delight! Thank you so very much again and very best wishes to you both!

5.00 /5

We recently both bought and sold a property using Maddisons so have experience on both sides of the transaction. They were great to deal with throughout being thoroughly professional with great communication. All the staff were super friendly and they held our hand every step of the way. Thanks Deborah, James and everyone at Maddisons!

Reply from agent

Dear Andrew, thank you so much for this! We love working with sellers who become buyers and visa versa as the relationship between all parties is so important. You can also offer valuable insight in to both sides as you say, so we are delighted to hear you felt well looked after as a seller and as a buyer! Wishing you all the very best and thank you again for these kind words.

5.00 /5
05.10.2021
Excellent service

Thank you for a very professional, friendly and accommodating service. Questions were answered promptly, weekly updates were very helpful.

Reply from agent

Dear Lydia. Many thanks for these kind words - we put a lot of effort into improving our processes so to know that they are well received is fantastic. Thank you for taking the time to write in to us. Best wishes from us all at Maddisons!

5.00 /5
04.10.2021
Amazing

Maddisons residential were absolutely fantastic from start to finish. I cannot praise them enough. From the day they came to value the property to the day of completion they were profession, friendly, enthusiastic and most importantly efficient. My chain seemed to have some hold ups along the way and without Maddisons I would have been in the dark and loosing patience, but Jane and Milly were constantly updating me and chasing the solicitors. They were worth every penny and I would not hesitate in using them again. A huge thank you to all at Maddisons who made selling my house less stressful and we’re a pleasure to work with.

Reply from agent

Wow Olivia! Thank you so so much for such a glowing review. We really do work tirelessly to make the process as smooth as possible for our fabulous sellers and buyers and it makes our hearts sing when we read this kind of feedback. Thank you a million times and wishing you all the very best from all of us at Team Maddisons!

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:30
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Emma Bennett

Operations Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Angela Mulgrew

Property Marketing Coordinator

Caroline Banes

Lettings Coordinator / Property Manager

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Jo Donelan

Client Partner

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display