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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

From start to finish, Maddisons delivered an exemplary level of service on our recent house sale, providing a high level of expertise, along with honest opinions, and advice. Deborah, James, Milly, and the team kept us informed every step of the way, and most importantly kept the sale on track through to completion. I would not hesitate to use Maddisons again, or recommend their services to anyone seeking to sell their home, or buy for that matter. Thanks again! Matt & AlexPositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Thank you so much Matt for such a lovely review of our your experience and our service. We really enjoyed working for you and are so pleased with the outcome. As you have mentioned, our Sales Progression Team are instrumental in keeping the momentum going during a transaction - delighted that you recognised this crucial role they play and they will be delighted with the feedback! All the very best and thank you again for entrusting us with your sale.

5.00 /5

Maddisons have a family approach to their clients and their service levels which is refreshing and unique in a market dominated by people who don't listen to you and generally just don't care. If you are a landlord or a tenant and wanting great service from people who do care and deliver when asked, I recommend Maddisons.PositiveResponsiveness, Quality, Professionalism

Reply from agent

Hi David .. thank you so much for your wonderful review .. we really appreciate this. James, Deborah & team

5.00 /5

The customer service was absolutely fantastic. Communication was also great and whoever we called, emailed or texted, always came back to us very quickly and decisively. We cannot praise their professionalism and dedication in selling our property enough, and we would recommend Maddison's to anyone who wanted sell their property.

Reply from agent

Dear Sue, thank you so much for this - we are so happy to hear that you felt so well looked after - we really do strive to make the process as smooth as possible and it is so encouraging to hear that we have succeeded in that. We wish you both our very best wishes for the future and thank you again for trusting us with the sale of your property. Best wishes from Team Maddisons!

5.00 /5

The staff at Maddisons responded to all aspects of the recent sale of our house in a friendly and professional manner. I wholeheartedly recommend them.

Reply from agent

Dear Jill, with many thanks for these very kind words. We are delighted you were happy with the service received - it was a pleasure working for you both. Best wishes from us all at Maddisons.

5.00 /5

I don't believe we could have found a better agent than Maddisons to handle the sale of our mother's house. Throughout Deborah and the team were fantastic with their advice and support. Maddisons have a real knowledge of the market and local contacts which are second to none. They helped us with everything from staging to an electrician and plumber. We can't thank the whole team at Maddisons enough. They really did work their magic!PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Thank you so much Richard for your kind words and we are so pleased to have been involved with the sale of the house. Thank you for taking on board our suggestions on how to maximise the potential and interest! Wishing you all the very best and thank you again for entrusting us with the sale of your mothers house.

5.00 /5

Outstanding customer service from the very first phone call. Always quick to respond and genuinely lovely people and super friendly!PositiveResponsiveness, Professionalism

Reply from agent

Thank you, Amy - Maddisons has loved looking after you and the family since you returned to the UK and very much hope that we shall also be able to help you find your next home through our Sales team. We love seeing valued tenants become valued buyers !

5.00 /5

It's a pleasure to work with Maddisons. They have been responsive and professional and they do go the extra-mile.PositiveResponsiveness, Professionalism

Reply from agent

Thank you for your kind words, Gloria - that is so kind and we are delighted to be looking after you as tenants.

5.00 /5

An estate agents you can trust, they genuinely seem to care and are available at all times. Nothing is too much trouble, would highly recommend Maddisons.PositiveResponsiveness, Professionalism

Reply from agent

Your kind words are hugely appreciated, Miranda .. and wishing you the very best of luck with the new venture for the house. We shall keep in touch ..

5.00 /5

We purchased via this real estate agent and found them to timely, honest and professional. It was a pleasure working with Emma and her team.PositiveResponsiveness, Quality, Professionalism

Reply from agent

It has been a pleasure working with you as well - thank you for you lovely words and we wish you both every happiness in your new home!

5.00 /5

I have been using Maddisons for my rental property since 2017 and they have been fantastic. they provide me with feedback following any tenant visits and always pay rent transfers promptly. There is very little if no need for me to do anything but let Maddisons do the professional work they promised they would do.PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Thank you Dean .. we've really appreciated your loyalty and having such a great tenant in the property has been fantastic. It is true testament to how well you too have looked after and invested in the apartment.

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:30
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Emma Bennett

Operations Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Angela Mulgrew

Property Marketing Coordinator

Caroline Banes

Lettings Coordinator / Property Manager

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Jo Donelan

Client Partner

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display