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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

We have rented with Maddison's in Tunbridge Wells for the last year and they have been superb. Everyone I have dealt with in the office is helpful, professional and they really care about their customers. Would highly recommend to anyone.PositiveResponsiveness, Quality, Professionalism

Reply from agent

Thanks Simon for your very kind endorsement .. we were delighted to help you and Michelle settle into Tunbridge Wells with the world in such turmoil due to COVID. We look forward to keeping in touch with you as you settle into your new home and putting down longer term roots in the area.

5.00 /5

An excellent service all round from the initial viewing all the way through through to completionPositiveResponsiveness, Quality, Professionalism

Reply from agent

Hi Paul, thank you so much for taking the time to review your experience with Maddisons and we are really happy to hear you found our service to be excellent. With very best wishes and many thanks again!

5.00 /5

Deborah, James and the whole Maddisons team are truly brilliant and are a pleasure to work with. They are always responsive, professional and truly go the extra-mile. I have recommended them many times and will continue to do so. Buying and selling houses is often a tricky business but team-Maddisons will make the process work as well as it possibly can.PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Thank you so much Giles for your very kind words, which are truly appreciated. We do try to be a little different to other agents in the town, helping our sellers as much as we can, and delighted that this all came together for you. Looking forward to working with you on the next one! Deborah x

5.00 /5

Deborah, James and the whole team at Maddisons offer a superlative and very personal, yet totally professional service. They sold two very different properties for us last year and they also handle the letting of a rental property for our son. We cannot recommend them highly enough. They will always go the extra mile and you will have the impression that you are their most important client!

Reply from agent

Thank you so much Ginny for your fabulous review. Yourself and Simon are always so great to work with and we have loved helping you with your property journey. The way in which you embraced all of my recommendations for your beloved family home of many years was truly exceptional. Whenever you need help again - we will be ready and waiting!

5.00 /5

Really helpful with an over the phone valuation. Polite and took time out of their evening to discuss, all team friendly and professional on the phone.PositiveProfessionalism

Reply from agent

Hi Chloe, Thank you so much for your lovely review and delighted to have helped. Best wishes, Deborah

5.00 /5

Maddisons helped us sell our house in August last year - They were extremely professional from start to finish. We knew exactly what was going on from the beginning to the end! They also let one property for us and we are about to instruct them to take on another property to let for our son. Again Maddisons act in a professional and friendly way and we would not hesitate to recommend them. Great team and great service.PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Thank you Jill .. we absolutely value your support and the trust you place in us, as both sellers and landlords, and even more so as it passes to the next generation ! We hope to remain the trusted property advisers to the entire family for many years to come ...

5.00 /5

Our experience at Maddisons was positive from the very initial evaluation meeting through to completion. We found the team to be responsive, knowledgeable and proactive. Their approach is to act as a partner throughout the sales process, providing honest advice and opinions, rather than saying what people want to hear. If you are selling or buying a property I would highly recommend working with Maddisons, they will always be my first call now.PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Thank you so much Kerry! So kind of you to leave such a positive review and we are delighted to hear that you felt well looked after by our team. We absolutely aim to act as a chosen partner in the process and it is really wonderful to hear you experienced this first hand. We would always be delighted to work for you again! With very best wishes from all of the Maddisons team!

5.00 /5

The professional and friendly team at Maddisons have been excellent throughout out rental process always ensuring that everyone's safety and security was maintained. Would recommend to landlords and tenants alike.PositiveResponsiveness, Quality, Professionalism

Reply from agent

Thank you ever so much Chrissy .. I appreciate that with COVID and other mitigating circumstances, your arrival to Tunbridge Wells wasn't the most straight-forward ! We're delighted that we got there and that you are now that much closer to the newly extended family. Keep well.

5.00 /5

I can honestly say Maddisons are a breathe of fresh air in this era of awful customer service - they are brilliant. They have a winning formula. Whilst it may be tempting to use less expensive means to sell property, their knowledge, passion and customer focus is a lesson to their competition. In a transaction that is complex emotionally as it is financially I wouldn't give my business to anyone else!PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Thank you so much Jamie for your kind words. It is always so great to work with you as I love your insights on improving our marketing - as you know, I am always happy to listen to a suggestion! The improvements that you have made on your home look amazing - you have such a great eye - and it will be a true honour to list your beautiful house for sale soon.

5.00 /5

My partner and I contacted Maddisons earlier in 2020 in search for rented accommodation. We spoke to James who went above and beyond to help us find our perfect home, even with the restrictions that came with Covid 19. The team organised a safe, well organised visit the property we were interested in and answered our questions clearly by contacting the landlords. The paperwork was so easy, most of which was online. The company were quick to do their background checks and draw contracts. Since living in our home Maddisons have been in contact to check all is well. Overall we are extremely pleased with the service Maddison offers and would highly recommend them to anyone.PositiveResponsiveness, Quality, Professionalism

Reply from agent

What a year 2020 has been .. especially when reflecting back as we have been this Christmas period. Yours was one of our earliest 'video viewings' and then 'Zoom'd meet up' .. the new normal ! It has been a real pleasure to help you get settled in this last 12 months and thank you for the kind words. Keep safe and here is to a brighter 2021 ..

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:30
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Emma Bennett

Operations Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Angela Mulgrew

Property Marketing Coordinator

Caroline Banes

Lettings Coordinator / Property Manager

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Jo Donelan

Client Partner

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display