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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.90 /5
26.09.2024
Very positive experience

We chose Maddisons after negative experiences with a couple of other estate agents. Jane and Karen were friendly, professional and communicative throughout our time with Maddisons and helped us achieve the sale of our property within our preferred timescale, very close to the asking price. I would not hesitate to recommend Maddisons to anyone looking for an estate agent who is genuinely interested in providing an excellent service and who understands the importance of regular communication with their clients.

Reply from agent

Thank you for this kind review Julie. We're thrilled to hear that Jane, Karen, and our team lived up to your expectations, providing the professional and approachable service we strive for. We work hard on our business model, taking into account what is important to our clients and it is very rewarding when we hit the mark. If there is anything we could have improved on, please do let us know! With very best wishes from us all.

4.90 /5
20.08.2024
Highly professional, expert service

From our initial contact through to the final day of completion, Maddisons Residential delivered a highly professional service. We We were provided with clear strong advice at pre-launch, effective viewing systems and personnel, and pro-active post-sale management. Maddisons has a unique approach that I don't believe you get from other agents. I can't recommend Deborah and her excellent team highly enough.

review by C M 20.08.2024
4.90 /5
17.04.2024
Sale of my flat

The best estate agents I have ever dealt with. I would recommend them unreservedly for their professionalism, knowledge, communication and coutesy

4.90 /5
12.08.2022
Finally Agents You Can Trust!

I have pleasure in saying that to a person, everybody at Maddisons that we came across was extremely helpful, understanding and courteous - and really performed their jobs in a professional manner. Maddisons proved to me that they are the best around and I would not hesitate to recommend them to anybody. Deborah, James and all the team - thank you so much for all your help in getting our sale and purchase through! David and Augusta

Reply from agent

Thank you so much David and Augusta for this lovely review. Delighted to hear you think we are the best around and so pleased we could sell your lovely home and also find you your next one. Wishing you both all the very very best and most likely see you at the school gates!

4.90 /5
11.08.2021
great service and knowledge

Maddisons have been first class in every step of the purchase process. Unlike other agents, everyone I have dealt with in the team has been friendly, knowledgeable, and supportive. They stand out from other agents.

Reply from agent

Thank you so much Sally for such a wonderful testimonial. We aim to please and it is so wonderful when we learn we have! With very best wishes from us all here at Maddisons.

4.80 /5
04.01.2023
Fabulous estate agents – faultless service

Following the speedy and efficient sale of the house, I can’t thank Maddisons enough for all the fabulous input from every member of the team – from Deborah through to Simon, Lisa, Louize, Jane, Milly, Emma - absolutely everyone I’ve dealt with has been amazing. It completely changed all my previous experience of the stress of our selling – thank you – I will be back at the first opportunity. I have been singing Maddisons praises to everyone who stand still long enough I literally can’t thank you enough for all the fabulous input from every member of the Maddisons team – from you through to Simon, Lisa, Louize, Jane, Milly – absolutely everyone I’ve dealt with has been amazing. I have been singing Maddisons praises to everyone who stand still long enough

Reply from agent

Carol - THANK YOU! What an incredible review to read. We can't express enough how delighted we are that you were so happy with our service. We love what we do and always want to do the very best for our sellers, landlords, buyers and tenants and when we receive feedback like this it really does mean the world. Thank you for taking the time to write such a glowing testimonial. With all of our very best wishes - we loved working for you!

4.80 /5
17.09.2022
Maddisons

Maddisons Residential's mission is to act with excellence, honesty and integrity at all times. This is exactly what Deborah and Team did from the off, working closely with us, our buyers and both legal representatives to see the sale of our property through to a successful conclusion.

Reply from agent

Thank you so much Chris for this fabulous testimonial. We are delighted to hear we achieved our mission - we work really hard to provide a great service and turn perceptions of agency on its head so it is so rewarding when this is achieved. You were a pleasure to work for and thank you for entrusting us with your sale. Best wishes from us all!

4.80 /5
12.08.2022
Purchase of apartment

I bought an apartment through Maddisons and was most impressed by the kind attention paid to me at all stages of the purchase. They could not have been more friendly and helpful had I been the seller of the property and paying their fee! They followed up my queries (some of them quite complicated) even after the purchase was completed. The only reason for the slightly less than perfect assessment of their communication (generally excellent) was that they gave incorrect information about my allocated parking spaces, which caused me some embarrassment and anxiety when I parked incorrectly.

Reply from agent

Dear Margaret, many many thanks for taking the time to write such a comprehensive review of our service and we apologise again for the incorrect information provided to us and then on to you about the parking! Wishing you every happiness in your new home and all the very best.

4.70 /5
10.02.2024
House sale

A few hitches along the way but the team did everything they could to resolve them. Always kept me informed of updates and went the extra mile to secure a buyer.

Reply from agent

Thank you Marian for your kind review. We appreciate your patience throughout the process and are happy that we could navigate those hitches together and secure the right buyer for you. We wish you every happiness in the future.

4.70 /5
19.10.2021
Thoroughly professional in all aspects of the sale

From walking in to the Pantiles branch to make an enquiry, to completion, Maddison's fulfilled every promise made. Rarely if at all will an Estate Agent do exactly what they promise but within a week I had a viewing and subsequently a sale. I received weekly and sometimes daily updates and all my interactions with all the various personnel involved at Maddison's was professionalism at the highest level. Want to sell? then go to Maddison's, you will not be disappointed!!

Reply from agent

Dear Les, thank you so much for this wonderful review! We are so pleased to hear you were so happy with our service. It honestly is a delight to know that sellers feel well looked after and that we are indeed delievering on our promises. We have high standards with regards to the service all of the team provide and we work very hard to deliver on those - when we hear they have been met or exceed, it is truly fabulous! We all enjoyed working with you and thank you for entrusting Maddisons with your sale. Very best wishes from us all.

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:30
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Emma Bennett

Operations Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Angela Mulgrew

Property Marketing Coordinator

Caroline Banes

Lettings Coordinator / Property Manager

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Jo Donelan

Client Partner

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display