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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.70 /5
30.06.2021
Excellent communication

Great communication, helpful staff, Deborah has a real gift in people skills. I have recommended Maddisons to friends and family and will continue to do so!

Reply from agent

Thank you so much for these very kinds words! We are so pleased to hear you were happy with the service received - we all really enjoyed working with you and wish you all the very best in your fabulous new home! Keep in touch! Very best wishes from the whole team at Maddisons!

4.60 /5
14.10.2024
Professional service

Maddisons are unique in their approach. I've bought and sold multiple properties over time, but none of them came close to Maddisons. The quality of the photos and the video tour were excellent, while the sales team who guided potential purchasers were always knowledgeable and professional. The sales progression model works well, with regular updates and Milly was always calm, communicative and supportive throughout the process.

Reply from agent

Thank you so much for your kind words and for highlighting the different aspects of the process you were happy with. We're thrilled to hear about your positive experience with our sales progression model and Milly's support. It's been our pleasure working for you, and we wish you all the very best for the future. Best wishes from us all.

4.60 /5
15.01.2024
Sale of parents bungalow

Thank you, thank you, thank you. Having to sell my parents house after we had been granted probate was not the normal happy process that selling a house usually is. however, Deborah and her team were very sensitive and professional throughout. They staged the property and conducted the viewings. We were kept up to date with the feedback of potential buyers and progression of sale. I'm not sure what else they could have done to make the process easier. I would thoroughly recommend Maddisons to anyone that has a property to sell.

4.00 /5
22.12.2018
Thank You for Providing Excellent Service

Overall Maddisons provided excellent service to us as buyers. In particular the service and communication afforded to us during the latter stages of the purchase and management of issues immediately prior to exchange and completion was outstanding and far better than our own alternative agent we used to sell my house. I would have no hesitation recommending Maddisons.

3.00 /5

We recently sold our house through Maddisons. We really appreciated the friendly, helpful, calm and professional manner in which Deborah and her team handled our sale. They were always on hand to answer any queries we had and there was good communication throughout the sales process. We can highly recommend them and hope that we might be able to purchase a future house through them. Laura Scriven

Reply from agent

Dear Laura, thank you for taking the time to send this in to us. It is so heart warming when clients value the efforts we go to to provide the best service we can. We would be delighted to work with you as a buyer! With very best wishes from us all at Maddisons.

1.00 /5
01.06.2021

Completely dishonest. They lied to get the maximum number of buyers viewing so that they achieved FIVE offers from chain free buyers. They did not reveal that the house had failed a survey. Now they're asking for sealed bid to get way above the asking price. I'm disappointed and getting buyers to outbid one another is not how estate agents operate. Dishonest. Please avoid.

Reply from agent

We are really sorry that you feel like this Su. As you know, before inviting bids, we revealed the results of the survey and the subsequent inspection from a damp and timber company, which our client commissioned. This was so that you could consider …See More

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:30
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK, TN2

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Emma Bennett

Operations Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Angela Mulgrew

Property Marketing Coordinator

Caroline Banes

Lettings Coordinator / Property Manager

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Jo Donelan

Client Partner

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Relocation Agent Network
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display