This organisation has slammed the phone down on a number of there landlords. It has also treated tenants unfairly. And even failed to transfer tenants deposits.NegativeResponsiveness, Quality, Professionalism, Value

Absolute criminals. Companies like this should not be trading. They tried to scam us out of our deposit by charging extortionate fees for issues that were on the inventory when we moved in. We also found lots of other issues like cigarette burns and stains in carpets and asked for them to be updated onto the inventory and they never did so when we moved out they tried to charge us for those also. Only way we got out of it was by the fact that they did not have evidence to prove it. They were rude and unprofessional on many occasions. When we moved in they used an outside company to do the inventory and they did the checkout in house when we moved out. Had a broken fire alarm and they were not interested. Kids were knocking flag stones off the garden wall with footballs and they told us we would have to prove they did it or we would be liable for the cost of repair. Whatever you do rent your property elsewhere. Enjoy your feedback Northwood 👍got what you deserve 👌

Avoid this agency. Completely in favor of the landlord. Terrible communication. They will keep your whole deposit for property that has issues from previous tenants

Avoid this agency. Completely in favor of the landlord. Terrible communication. They will keep your whole deposit for property that has issues from previous tenants

Awful treatment of a tenant faced with an emergency. I feel for the landlord that's paying this incompetent letting agent the fees and very poorly manage his properties. I would not recommend letting or renting through Northwood.

Do NOT lease a property from Northwood! They were incredibly rude on the phone when I called up to complain that they hadn't cleaned the property prior to my moving in. As it was written in to the contract that they would do a professional clean it means that they had cut corners when preparing the property. This is at the expense of the tenant and probably also the landlord. I have never been spoken to so rudely by someone who is supposed to be providing a services. Stay well clear of them!!

Rented my flat (which had been completely done up and had a new kitchen a bathroom) When it came to taking it back the flooring had been completely destroyed with water damage which they tried passing as “wear and tear” the kitchen and oven we’re filthy and hadn't been cleaned and the bathroom was filthy as well. They asked if the Tennant could paint the walls which I agreed as long as they were painted back however this did not happen and they refused to get the tenant to paint back or compensate me When I tried to complain they weren’t interested and said it had been checked over by one of their managers and they were happy to hand it back at that standard. After multiple attempts to get them to come and have a look they weren’t interested at all. Do not rent through them it’s more hassle then it’s worth and cost me a lot of money!!

I can't choose 0 star but ok. Poor communication in the office,irresponsible, unhelpful, manager doesn't know what is happening in the office. I'm very disappointed because i lost a very nice house because they are useless and no professionals. Never trust them.