Very poor in response and they wont support much during tenancy.Not satisfied with their service.

Absolutely deceptive description of property and a very incompetent valuation, buyer or sellar to avoid these estate agents they have no clue what their doing. Their trying to sell a 1 bedroom terraced property with a cupboard as a two bed terraced house!!! Which smells, creaks and reaks no mention of the dire upgrade this property would need in the description, asking price is way too high and delusional it would need double that spending on it to make it a liveable space, shocked.

Worst service ever .. this is the second year we have used you to rent our property. The first year was excellent hence why we agreed to use you again. But from the off set I feel I have done is chase the team to be then passed from pillar to post. We specially advised that we wanted to be present to all viewing. Sending a text message at 10pm on a Sunday evening to advise a viewing at 9am the next day is not acceptable. The previous tenant asked for a 6 month extension we immediately paid the £90 fee you asked for (for what may I ask) we chased the tenant and asked then to sign the document which in the end they didn't sign and moved out 30 days later! You have secured a tenant for us and I am still waiting for the deposit and first months rent I was advised 6 days ago that this would take 3 to 5 working days. I called on Friday to be told that that funds would be in my account by close of business on Friday. Its now Monday no funds. No communication either! Such a shame as we had great service the first year we used them.

Absolutely terrible, I had to constantly chase them up to get them to do anything at many points throughout the process of even making the application, for them to consistently ignore me and make the repeatedly used excuse of "the employee handling your application has been off for the past few days". Then once the application came back from the separate agency handling background and credit checks, they never even bothered to contact us to let us know it was successful, I had to call in two weeks after we submitted the application, for them to again make the aforementioned excuse. They are just the absolute epitome of incompetency, avoid them at all costs.

DO NOT USE THIS ESTATE AGENTS. We paid them to manage a rental property for over 10 years and then instructed them to sell it for us. When we accepted an offer they FORGOT to give the tenant notice (even though my husband reminded them). By the time the tenant got out, the mortgage offer for the buyer had expired. We then had the property sat empty for 4 Months whilst the buyer secured another mortgage offer. If that wasn’t bad enough, Whitegates charged us £1800 for the sell (which took a year and we were still paying management fees) and deducted it from our proceeds without even asking. I have repeatedly complained about the service and fees and they ignore us. Karen Bibi, Ian Hinds and Arma Kang are the worst people I have ever done business with.

The estate agents were slick and knowledgeable but you don't deal with them on a daily basis. Instead useless receptionists make error after error and you get no compensation / reduction in fees for their poor work. I would never recommend Whitegates! EVER!

These people are wolves in sheep clothing, avoid them. I will never do business with them again