I would like to post a horrible experience with white gates Bradford, for tenanting my property through them. Took fully managed package for the landlords and they got me the worse tenants who left me damages and loss of 15k despite I keep them asking for action. Despite being a regulated service provider, they did an extremely poor job in managing my property and I would like this post to be read by the director of the agency that it is really unfair that despite charging for the higher package the service provided was hardly basic. Ibrahim

Very Greedy estate agents. Charges for everything and anything. I've been a landlord with this agents and they've been very incompetent with their service. EXTRA CHARGES FOR INVENTORY, CHARGES TO SERVICE S21 NOTICE, WON'T DO PERIODIC INSPECTIONS, NEVER ANSWER PHONE CALLS AND DON'T GIVE A DAMN ABOUT ANYTHING. I had to deal with TDS myself, never informed my utility provider, never helped with tenant went into arrears. All this at charging me the highest agent charges. I believe they also take commission from contractors as well. I have pre warned them that I will put a bad review, they did not cared. Pls pls avoid them at all cost.

One sided didn't do anything I asked of them complete put inNegativeProfessionalism

Very poor customer service. Totally inflexible to even the most simple of customer requests.NegativeQuality, Professionalism

Been asking to book viewing. Filled about 5 application forms and just got told we'll be in contact and nothing... Weeks of contact just to view cheapside chamber flat. Keep calling constantly and nothing. Awful agency

Terrible attitude permeating from the top down. If you want professionalism and understanding, avoid like the plague. Firstly, some staff are rude and have a habit of interrupting and, when you finally convey your message, it is ignored or misconstrued. This appears to be done to avoid you actually conveying your request across correctly and in a manner that would result in the satisfaction of all parties (see below). Secondly, any enquiry that is not a repair request (see later) is often ignored, with no reply or contact in relation to the matter. When challenged on this absolutely no acknowledgement of failure or acceptance of responsibility is taken. Be prepared to have to explain yourself at least three times. Thirdly, when there is a fault in the property, blame is entirely put on yourself (even when common sense and logic would dictate that the opposite were true), causing difficulties in home life and routine. Lastly, not a single person seems to be capable of comprehending the facts you lay out before them - you may have to repeat yourself several times. While I would like to say this is intentional to avoid taking any responsibility whatsoever I cannot say this is the case for certain. If you want a professional, helpful attitude, look elsewhere. If you're into masochism and you don't mind being treated like a doormat, go with these guys.

Terrible attitude permeating from the top down. If you want professionalism and understanding, avoid like the plague. Firstly, some staff are rude and have a habit of interrupting and, when you finally convey your message, it is ignored or misconstrued. This appears to be done to avoid you actually conveying your request across correctly and in a manner that would result in the satisfaction of all parties (see below). Secondly, any enquiry that is not a repair request (see later) is often ignored, with no reply or contact in relation to the matter. When challenged on this absolutely no acknowledgement of failure or acceptance of responsibility is taken. Be prepared to have to explain yourself at least three times. Thirdly, when there is a fault in the property, blame is entirely put on yourself (even when common sense and logic would dictate that the opposite were true), causing difficulties in home life and routine. Lastly, not a single person seems to be capable of comprehending the facts you lay out before them - you may have to repeat yourself several times. While I would like to say this is intentional to avoid taking any responsibility whatsoever I cannot say this is the case for certain. If you want a professional, helpful attitude, look elsewhere. If you're into masochism and you don't mind being treated like a doormat, go with these guys.

Terrible attitude permeating from the top down. If you want professionalism and understanding, avoid like the plague. Firstly, some staff are rude and have a habit of interrupting and, when you finally convey your message, it is ignored or misconstrued. This appears to be done to avoid you actually conveying your request across correctly and in a manner that would result in the satisfaction of all parties (see below). Secondly, any enquiry that is not a repair request (see later) is often ignored, with no reply or contact in relation to the matter. When challenged on this absolutely no acknowledgement of failure or acceptance of responsibility is taken. Be prepared to have to explain yourself at least three times. Thirdly, when there is a fault in the property, blame is entirely put on yourself (even when common sense and logic would dictate that the opposite were true), causing difficulties in home life and routine. Lastly, not a single person seems to be capable of comprehending the facts you lay out before them - you may have to repeat yourself several times. While I would like to say this is intentional to avoid taking any responsibility whatsoever I cannot say this is the case for certain. If you want a professional, helpful attitude, look elsewhere. If you're into masochism and you don't mind being treated like a doormat, go with these guys.