OK when you want to rent, horrible when you want to move out. Also one of the most expensive estate agents. Really poor contact, It is like you send the emails but they never respond or respond after a week.

OK when you want to rent, horrible when you want to move out. Also one of the most expensive estate agents. Really poor contact, It is like you send the emails but they never respond or respond after a week.

It is very hard to contact

It is very hard to contact them. Their responses to emails take a very long time. It is ok when you want to rent but other way around is not so good. I was waiting very long time for repairs and usually this was a quick fix. They never return the full bond so there is no point of cleaning the property even as they will clean it anyway.

Landlords, Beware!!! My experience with **Whitegates** has been extremely disappointing. Despite confirming in writing that a specific charge would not apply, I was repeatedly reminded about it for a service they failed to provide. This inconsistency has completely eroded my trust in their processes. The rent guarantee scheme, which should have paid out promptly, has been delayed due to what appears to be negligence on their part. The lack of resolution and clarity has left me feeling frustrated and let down. Landlords, beware! If you’re looking for reliable and professional service, I cannot recommend Whitegates. I hope they take this feedback seriously and improve their communication and handling of such matters.

From the very start, I noticed a consistent lack of professionalism at this branch. Communication between team members is poor, and scheduling appointments seems to be a major issue. In a way, their consistency in being unreliable at least lets you know what to expect from the get-go! Working with them felt like dealing with a group of unmotivated summer camp dropouts who had no real interest in their roles—only in making life difficult for others when things didn’t go their way. For example, I tried to arrange an initial viewing - (by a non-subordinate - hint hint). That never happened because the person responsible took the day off and failed to delegate the task to a colleague even though I stressed the urgency and that I was travelling 4 hours. When I needed to schedule a second viewing/inspection, to help the branch - I proactively booked a date and time well in advance to avoid any confusion. Yet, even with that, two people couldn’t manage to coordinate it. Their response - “can you do 2 days prior to my suggested date”?!? Er..I would have chosen one of those dates if I could have done it right??? And I never received a written confirmation (email/sms) - I was told that they do not send out email or SMS confirmation….hmmmm..starting to think this branch belongs in the Jurassic era! The biggest disappointment, however, was the Sales Manager. You’d expect leadership to set the standard, but instead, reinforced the team’s sloppy work ethic. A member of staff kept telling me that she was just trying to do her job...and my response was "Don’t just do your job - do it BETTER!" If possible, I highly recommend trying another branch that services the same area. Their so-called accolades of being helpful and professional were nowhere near the mark. Good luck to future customers—hopefully, this review prompts the staff to step up and provide not just a service but BETTER service (baby steps)… if they’re capable of it. On a good note however, I got out of dealing with them unscathed! :-). Oh... Honourable mention to Gareth for showing me around a property and being welcoming - and that one star is for him - the one good apple!

I wanted to reach out to share my recent experience with White Gates Services, as I had heard many positive reviews about Whitegates. Unfortunately, my experience has not reflected the high standard of professionalism I was led to expect. Throughout my time as a client, I’ve found it difficult to receive consistent updates or follow-up communications, even after repeated assurances from white gates team. Commitments to update me were often unfulfilled, which has impacted my confidence in your service. I believe that strong communication is essential to building positive client relationships. I hope this feedback is helpful and encourages more reliable communication in the future, as I genuinely wanted my experience to be as positive as others have found.

Giving 1 star rating because 0 isn't an option.. 1 is being too generous... I will never recommend this company to sell a property with. As a first time seller, we would have expected the right advice to be provided when selling a property. We had only hired whitegates, as we purchased the same property with them so they already had the previous history. We had Whitegates come to our property for a valuation. It felt as if we were in control as it seemed like, the price we wanted, would be in our hands. Nothing was realistic. We did state that we wanted a faster sale (Like anyone would) and was offered to put our beautifully presented property on auction. This option should never had been presented to us in the first instance. We had contacted 5+ local estate agents while the property was on market, and they all stated that our property was not an auction property. After this huge mistake of signing the contract, I am now stuck for weeks ahead before I can do anything. Whitegates had 'booked' many viewings in for our property, 6 of what we know, but we were told there were a total of 9.. where only 1 customer had physically attended the property, 1 attended viewing in a total amount of 16 calender days.. to note, there was another property on the same street as ours, which was marketed 1 day prior to ours and had 10+ offers within 2-3 days and was SSTC within 5 business days (different estate agents). That property went over asking price, and since then I was told that for ours 'It wasn't too bad'. What a shambles. Now I understand that when a company like whitegates tries to offer you an auction route of selling a property, they let their partner agent do all the hard work, while Whitegates sit back and relax and take 50% of the profits IF the property sells, doesnt matter to them how long it takes.. Would not recommend.

Had a home valued by this branch been waiting 2 weeks for the valuation and keep being told someone will call me 100% but yet again no phone call i am from the estate agency field myself and no this is no way to run a estate agents nowadays estate agents are not doing thier jobs !

Avoid this estate agent. Worst experience of my life by renting property through them. Worst staff they just want to steal money from your deposit by making false claims.. Avoid renting this property through them 53 penny hill drive BD14 6NH. The landlady of this house make your life hell though her racist friend living next door to this house. I lived in this property for 7.8 yrs throughout this time I was continuously harassed, threatened by Annabel Myers (works at Whitegates ), landlady and her friend living next door of 53 penny hill drive and Whitegates failed to resolve any issues I was facing. They treat you like a rent prisoners and tried to controlled you. Soon I will be posting all the communications I had with this estate agent on different social media channels. I am also reporting them to trading standards and property ombudsman.

Worst Experience of my

<p>Avoid this estate agent. Worst experience of my life by renting property through them. Worst staff they just want to steal money from your deposit by making false claims.. Avoid renting this property through them 53 penny hill drive BD14 6NH. The landlady of this house make your life hell though her racist friend living next door to this house. I lived in this property for 7.8 yrs throughout this time I was continuously harassed, threatened by Annabel (works at Whitegates ), landlady and her friend living next door of 53 penny hill drive and Whitegates failed to resolve any issues I was facing. They treat you like a rent prisoners and tried to controlled you. Soon I will be posting all the communications I had with this estate agent on different social media channels. I am also reporting them to trading standards and property ombudsman.</p>