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Seraph Property Management

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
2.00 /5

The staff themselves are pleasant, but things get processed within the agency with the speed of a snail going the wrong way on a treadmill.

Reply from agent

Thank you for the comment regarding our staff, however we are disappointed with the overall rating of your review. Please be advised as stated within our terms and conditions that we are operating in an appropriate and reasonable time frame and are under the impression the tenancy has been finalised. We are unable to discuss further details online, however if you would like to speak to a manager please don't hesitate to contact us directly.

1.00 /5

Slow and inefficient as managing our property estates.Uncapable to solve any issues even the simplest tasks tequired.In addition their email communication skills is meaningless.

Reply from agent

We are sorry to receive this review. We understand your frustration and we are trying to resolve the issue but the delays have been outside of our control. As we have advised, we will have an update for you early next week and will be in touch. If there is anything else we can help with, please email blocks@seraph.pm

1.00 /5

Sadly, Seraph managed the previous property I rented and one thing I have learnt is that they will be in no rush getting your deposit back to you (6 weeks and counting) and the lack of communicating is a disgrace.

Reply from agent

We're sorry to hear this. We understand that a member of our team has been in touch and that the matter has been resolved. Please let us know if we can help with anything else.

1.00 /5

If I could give a 0 I would. Very disappointed with their services. The front door to where I live has been reported by myself and many other residents from early September, it has still not been resolved. Many of us feeling unsafe due to rough sleepers who are disrespecting our homes. However Seraph are just dismissing our concerns but still happy to take our money as quickly as they can!

Reply from agent

We are so sorry to receive this review. Unfortunately, the delays were due to us not yet having the authorisation to repair which has been regularly sought, but we do understand the concerns and implications for you. The Block Manager will update you further this week.

1.00 /5
Reply from agent

We’re sorry to hear about your dissatisfaction, we strive to ensure a fair and transparent process for everyone involved. Having investigated this, we understand the issue related to deductions from your deposit, which has now been explained to you and agreed. We’re glad that a resolution was reached and if there’s anything further you’d like to discuss, please don’t hesitate to reach out.

1.00 /5

Don't rent from this company dodgy people and company full of promises that will never get delivered. Liars and absolute joke from start to finish. Specifically don't rent 5 Marlborough road room 3, or generally any of the flats. Both Landlord and property management are aware the roof needs to be re-done, as there are multiple leaks yet continue to rent out to tenants on fixed term contracts without telling them of issues, they just cover it up with a paint job despite doing nothing to fix issues will moan if you do. Walls moulded up within 3 months. Annoying tentants will leave mail on the stairs in piles and garbage everywhere on the patio. Wallpaper covers mould and cracked plaster work. Nightmare let, do not bother. Only Virgin Internet available. Stoves are useless and constantly short circuit and the fuse box to the lights in the basement are locked. 0 respect for tenants 3 times people entered my room without authorisation 2 times cleaners and one estate agent. Was told all bills included by the agency and then they backtracked on it when signing the contract. Flat was not clean when moved in, took 3 months for them to get a plumber out to fix a leak second time round, reported the leak on the roof and nothing done throughout tenancy remainder of tenancy regarding that. Also it was their own agent that told me the house needed a new roof. And I know the agency let out the properties to people knowing of the leaks, as I spoke to both the previous tenants and the new tenants downstairs had leaks and were not told. I'll upload photos when I can be bothered.

Reply from agent

We are very sorry that you feel this way and whilst we take all complaints very seriously at Seraph, we disagree with the majority of these comments. All of our records show that maintenance reported was actioned quickly and any access required by us was specifically agreed prior. We do agree that there were issues with the post and as a result, the landlord has since provided mailboxes. If there are any outstanding queries from your previous tenancy, please contact us at info@seraph.pm

1.00 /5
Reply from agent

We are sorry to receive this review, a member of our team has contacted you and we understand this is due to building works taking place nearby. If there is anything else we can do to assist, please do not hesitate to contact us

1.00 /5

Terrible and non-existent services. A company to totally avoid.

Reply from agent

We are very sorry to receive this review. We are currently in the process of management being transferred to us which is unfortunately causing some delays in our ability to answer some queries. We understand the management team are in direct contact with you today to help resolve any issues.

1.00 /5

Had sewer gas coming out of the shower for a whole year, they did nothing to fix it, nothing to do with the cleanliness of the shower I poured 2 bottles of mr muscle drain cleaner. The trap to stop sewer gas coming up wasn't fitted properly and every time we flushed the toilet it would empty the trap and release the worst smell I've ever witnessed. They said they'd have to rip the ceiling out and we'd have to move out whilst they fixed it. Serious black mould and structural damage to the walls which they wrote off as 'condensation'. The house was also freezing and had drafts all throughout. No insulation, was the equivalent to sleeping in a loft. They never rectified any of this and probably never will. I now live in an amazingly insulated house with no sewer gas problems so hallelujah. Funny how its not supposed to be normal to have such issues but seraph act like it's not their fault and completely normal to live in such conditions. They don't care. Spend more money on PR and lying than helping their customers.

Reply from agent

We’re very sorry to hear about the issues you faced during your time with us. We take all feedback seriously, and the issues are concerning to hear, however, our records indicate that we addressed the matters reported, including the plumbing issues and the inspection of potential mould. We understand that it may not have felt satisfactory, and we sincerely apologise for any inconvenience this caused or if this was not communicated effectively. We want you to know that we always aim to provide a good service and will continually strive to improve. We will contact the current tenant to ensure this matter has been fully resolved, though nothing has been reported to date. Our complaints process can be seen here if you wish to contact us further https://www.seraph.pm/complaints-procedure/ or info@seraph.pm

Contact details
Sales Phone:

02921 671444

Lettings Phone:

02921 671444

Opening hours

Unknown

Address

1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP, UK, CF24

About

Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.

Our team

No team information available

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No awards information available

No memberships information available

No marketing information available

No awards information available