Had sewer gas coming out of the shower for a whole year, they did nothing to fix it, nothing to do with the cleanliness of the shower I poured 2 bottles of mr muscle drain cleaner. The trap to stop sewer gas coming up wasn't fitted properly and every time we flushed the toilet it would empty the trap and release the worst smell I've ever witnessed. They said they'd have to rip the ceiling out and we'd have to move out whilst they fixed it. Serious black mould and structural damage to the walls which they wrote off as 'condensation'. The house was also freezing and had drafts all throughout. No insulation, was the equivalent to sleeping in a loft. They never rectified any of this and probably never will. I now live in an amazingly insulated house with no sewer gas problems so hallelujah. Funny how its not supposed to be normal to have such issues but seraph act like it's not their fault and completely normal to live in such conditions. They don't care. Spend more money on PR and lying than helping their customers.

Non-responsive (despite numerous emails and calls), sends contractors to your door without knowledge.

Our block of flats have had no working door buzzer for over 7 months now. Seraph has given us multiple empty promises and is now ignoring us. They used to be really good but something has changed over the last few years.

Management is a loose term with Seraph. This company should be investigated

A company that requires serious investigation. Seraph continue to sting residents with hefty, non-transparent management and service charge fees, and deliver the bare minimum service. Very poor management and an unclear business hierarchy with many off shoot companies charging each other unrealistic costs for basic services. Management chop and change like the weather and pass the buck to increase lead time on issue resolution. Seraph expect you to just live with serious maintenance and H&S problems that you are paying them to fix. Seraph will neglect their responsibilities which have significant impact on communal areas and services. Their AGMs are a complete waste of time - consist of nothing but all talk and big promises. I urge all future business partners to seriously consider the 1 star reviews. Seraph’s replies to the poor reviews listed here highlights their incompetence and resistance to take accountability. The level of “neglect” and untruthfulness in their service is very concerning. RESPONSE TO SERAPHS COMMENT BELOW: If Seraph provided the service I am paying them for to fix a problem I brought to their attention at the beginning of the year, then I would not have to leave such a review.

It was really bad experience. They don’t provide any records. They didn’t complete our requirements. Don’t waste you money. My building was with Seraph from 2022 until the end of 2023 and we are still asking for our invoices, bills and records. Terrible service

Totally unprofessional company who always take the owners side over the tenants, regardless of the situation. Tried to deduct money from deposit due to damage caused by a previous tenant, tantamount to fraud. Had to take the case to an adjudicator, we won. The owner is the Chairman of the National Registered Landlords Association. Speaks volumes about the state of the rental sector. Stay away from this company. Edit: Your response below to the review is typical. There was no negotiation in this matter, Seraph just decided to be bully boys and go straight to the adjudication - which is against good practice. Anyway you lost and we are taking you to the small claims court.

I think the only thing I can do is beg landlords not to use Seraph. I have uploaded a video to YouTube to show what I have had to deal with. My home is now managed by another agency, and work is finally being done. I am utterly outraged with this and I will be sharing my story with the media tomorrow. https://youtu.be/O_vayiYUwig EDIT : It has now also been established that my property has been unfit for human habitation as per Part 2 of The Renting Homes (Wales) Act 2016, "If a CO alarm is required, it must be present from the occupation date or from 1 December 2022, where the contract-holder is already living in the property". No CO alarm was ever present nor fitted by Seraph while they managed my property until October/November 2023. This has now been fitted by new agency together with wired smoke alarms to replace the battery powered ones I had to install myself. I have spoken with Citizens Advice who have sign-posted me to some resources to make a legal claim against the agency in order to seek compensation for undue stress this has caused myself and my 9 year old son.

I have never faced anything like this before in my life. I have started living in treforest from September 2022 and from that time me along with my roommates have been continuously facing many issues, even though we complain about this problems to seraph property management by email, they will respond but won't take any action to help us or solve the issue. There are many issues with the property that seraph has provided us *No chimney *Smoke detector is not working *A annoying beep sound have been coming from the meter box *Bed bugs Bed bug is the main issue that I have been facing for soo long, I have emailed them for many times and between this period one person from pest control came and sprayed, but it was not helpful, we are facing the issues again after that. I am not able to sleep at night !, at 2am and 3am I am in my bed killing the bed bugs. I am not sleeping well for more than 2 months from now and between all this time I have been asking seraph property management to any how resolve this issue. But 2 week before there final email was that they have contacted counsel to resolve this issue and they will take care of it. And some one from the counsel will contact us. But till now no one have contacted us. And i am still suffering from sleeplessness.