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Seraph Property Management

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Non-responsive (despite numerous emails and calls), sends contractors to your door without knowledge.

1.00 /5

Our block of flats have had no working door buzzer for over 7 months now. Seraph has given us multiple empty promises and is now ignoring us. They used to be really good but something has changed over the last few years.

1.00 /5

Management is a loose term with Seraph. This company should be investigated

1.00 /5

A company that requires serious investigation. Seraph continue to sting residents with hefty, non-transparent management and service charge fees, and deliver the bare minimum service. Very poor management and an unclear business hierarchy with many off shoot companies charging each other unrealistic costs for basic services. Management chop and change like the weather and pass the buck to increase lead time on issue resolution. Seraph expect you to just live with serious maintenance and H&S problems that you are paying them to fix. Seraph will neglect their responsibilities which have significant impact on communal areas and services. Their AGMs are a complete waste of time - consist of nothing but all talk and big promises. I urge all future business partners to seriously consider the 1 star reviews. Seraph’s replies to the poor reviews listed here highlights their incompetence and resistance to take accountability. The level of “neglect” and untruthfulness in their service is very concerning. RESPONSE TO SERAPHS COMMENT BELOW: If Seraph provided the service I am paying them for to fix a problem I brought to their attention at the beginning of the year, then I would not have to leave such a review.

Reply from agent

We are very sorry you feel this way and to have received your review. We would appreciate the opportunity to explain and address to you in full some of your concerns, we would be more than happy to run through your service charges and what Seraph are responsible for when it comes to the management of your building. Please contact us directly so we can look into this fully. Thank You.

1.00 /5

It was really bad experience. They don’t provide any records. They didn’t complete our requirements. Don’t waste you money. My building was with Seraph from 2022 until the end of 2023 and we are still asking for our invoices, bills and records. Terrible service

1.00 /5

Totally unprofessional company who always take the owners side over the tenants, regardless of the situation. Tried to deduct money from deposit due to damage caused by a previous tenant, tantamount to fraud. Had to take the case to an adjudicator, we won. The owner is the Chairman of the National Registered Landlords Association. Speaks volumes about the state of the rental sector. Stay away from this company. Edit: Your response below to the review is typical. There was no negotiation in this matter, Seraph just decided to be bully boys and go straight to the adjudication - which is against good practice. Anyway you lost and we are taking you to the small claims court.

Reply from agent

We are very sorry you feel this way and to have received your review. This case was referred to the Tenancy Deposit Scheme adjudicator by Seraph after we were unable to reach an agreement between the landlord and tenant regarding end-of-tenancy charges. We are sorry that you are dissatisfied, however, we have followed the correct process by referring it to independent adjudication where an agreement could not be reached.

1.00 /5

I think the only thing I can do is beg landlords not to use Seraph. I have uploaded a video to YouTube to show what I have had to deal with. My home is now managed by another agency, and work is finally being done. I am utterly outraged with this and I will be sharing my story with the media tomorrow. https://youtu.be/O_vayiYUwig EDIT : It has now also been established that my property has been unfit for human habitation as per Part 2 of The Renting Homes (Wales) Act 2016, "If a CO alarm is required, it must be present from the occupation date or from 1 December 2022, where the contract-holder is already living in the property". No CO alarm was ever present nor fitted by Seraph while they managed my property until October/November 2023. This has now been fitted by new agency together with wired smoke alarms to replace the battery powered ones I had to install myself. I have spoken with Citizens Advice who have sign-posted me to some resources to make a legal claim against the agency in order to seek compensation for undue stress this has caused myself and my 9 year old son.

Reply from agent

We are so sorry to receive this review Dean and completely understand your frustrations. GDPR legislation prevents us from going into many details publicly on this, but the reason the matter with the ceiling is now progressing is that the property is under different ownership than it was with us. We did our best with the previous owner and we have much evidence of this which we are happy to discuss with you individually if you would like to contact us at info@seraph.pm We are very glad that things are now progressing for you under the new owners of the property.

1.00 /5
Reply from agent

We are sorry to have received your review. We appreciate all feedback, and we're sorry to hear that your experience fell short of expectations. We value your input, and if there's anything specific you'd like to share with us to help us improve, please feel free to reach out to our customer support team. We're committed to providing the best possible service and would welcome the opportunity to address any concerns you may have.

1.00 /5

I have never faced anything like this before in my life. I have started living in treforest from September 2022 and from that time me along with my roommates have been continuously facing many issues, even though we complain about this problems to seraph property management by email, they will respond but won't take any action to help us or solve the issue. There are many issues with the property that seraph has provided us *No chimney *Smoke detector is not working *A annoying beep sound have been coming from the meter box *Bed bugs Bed bug is the main issue that I have been facing for soo long, I have emailed them for many times and between this period one person from pest control came and sprayed, but it was not helpful, we are facing the issues again after that. I am not able to sleep at night !, at 2am and 3am I am in my bed killing the bed bugs. I am not sleeping well for more than 2 months from now and between all this time I have been asking seraph property management to any how resolve this issue. But 2 week before there final email was that they have contacted counsel to resolve this issue and they will take care of it. And some one from the counsel will contact us. But till now no one have contacted us. And i am still suffering from sleeplessness.

1.00 /5

Terrible communication. Treat tennants very poorly.Use unreliable contactors. Completley unreliable letting agent avoid. Take 5☆ reviews with a bucket of salt.

Contact details
Sales Phone:

02921 671444

Lettings Phone:

02921 671444

Opening hours

Unknown

Address

1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP, UK, CF24

About

Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.

Our team

No team information available

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No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available