Currently a residential tenant in one of Seraphs managed properties. So far has been an absolute disgrace. The property was let to us filthy, with used condoms under beds, cigarette ends and bottle caps stuffed down the sofas, which were so badly damaged they had to be replaced. One bed was held up by a plant pot! Not to mention the hole in the floor of the living room- expertly repaired using a blank socket cover! Every maintenance job is completed by the landlords team of cowboys, meaning we have draughty windows and double glazing, poor lock jobs on balcony doors and flaking plaster where repair jobs were half completed. The flooring is wonky in places and bouncy in others, with cracks in the walls from structural issues. After a 4 month complaint process, managed to get a token amount of rental compensation, hardly making a dent in the amount of stress this has cause us. A massive round of applause to the worst letting agency I've had the pleasure of dealing with.

We are disappointed to see your review, as we are under the impression any issues are now resolved. If you feel this is not the case please contact us on 02921671444 where we would be more than happy to help.

So after one year under Seraph property management i have come to the conclusion that this "company" is not even close to being considered as amateurs in the business. Extremely unprofessional in the way they conduct their business. Communication is almost non existence. They only ask for the rent and never reply to any queries and ignore every technical issue that appears with the household! The stuff seem to be indifferent to anything you tell them. I have been asking them to come and fix my boiler since the beginning of the year. My flatmate used to live at the same property the past year and he had this problem with this "Company" as pre mentioned for the whole year! As a result, I never had proper shower for the first 6 months of the year, with water either being extremely cold or extremely hot! It was when i decided with my flatmate not to pay them for 3 months. Immediately after waiting 3 months they send the plumber to fix the problem. In general it was a very uncomfortable experience staying in their property and "cooperating" with them!

So after one year under Seraph property management i have come to the conclusion that this "company" is not even close to being considered as amateurs in the business. Extremely unprofessional in the way they conduct their business. Communication is almost non existence. They only ask for the rent and never reply to any queries and ignore every technical issue that appears with the household! The stuff seem to be indifferent to anything you tell them. I have been asking them to come and fix my boiler since the beginning of the year. My flatmate used to live at the same property the past year and he had this problem with this "Company" as pre mentioned for the whole year! As a result, I never had proper shower for the first 6 months of the year, with water either being extremely cold or extremely hot! It was when i decided with my flatmate not to pay them for 3 months. Immediately after waiting 3 months they send the plumber to fix the problem. In general it was a very uncomfortable experience staying in their property and "cooperating" with them!

So after a year under Seraph property management i have come to the conclusion that this "company" is not even close to being considered as amateurs in the business. Extremely unprofessional in the way they conduct their business. Communication is almost non existence. They only ask for the rent and never reply to any queries and ignore every technical issue that appears with the household! The stuff seem to be indifferent to anything you tell them. I was only able to have a proper conversation with one stuff member, the rest i consider incompetent. There is much more that i can say regarding the stuff but i will not, as it would be next level offensive. I have been asking them to come and fix my boiler for the whole year and this never happened. As a result, for the whole year i was never able to have a proper shower, with water either being extremely cold or extremely hot! In general it was a very uncomfortable experience staying in their property and "cooperating" with them!NegativeResponsiveness, Professionalism

Students BEWARE...DON'T RENT...disabled son has no get out clause for renting room,had to come home due to no fault of his own Letting the agent know[all be it just before start of term]offered to pay one month as good will, now trying to get £3500 pounds for property not lived in for that whole year.NegativeProfessionalism

Worst experience of my life!! Unable to give my deposit back for 6 months due to incompitance or unintentional, after fasly telling me my funds could be ralised they claimed I have a massive unpaid utility bill which arose from them not sending the land lord or me the bills in the first place, this has caused me so much stress.NegativeResponsiveness, Quality, Professionalism, Value

Customer service is not even a thing with Seraph. They almost never reply to emails or when you call them they put you on hold or say that they will call you right back and never do. There are 2 ladies that work there with the same name. I cant even decide who is worst. The one that never answers or the one that can barely use a keyboard. When I first move to an apartment the water heater was broken so there was no hot water to shower. It took them 3 months to fix it after countless emails, phone calls and promises. The same thing goes for the laundry room which we have to share with 2 more apartment buildings. At some point there was only 1 dryer and 1 washing machine that worked.NegativeResponsiveness, Professionalism

Definitely do not recommend. its been 6 months and they only now coming to fix the problems. First day i moved in there were dead bugs everywhere which was very annoying and disgusting. The girls on the phone are very rude and they never get back to you. MANY problems with the flat i live in and the management is no help! all in all stay awayNegativeResponsiveness, Quality, Value