Terrible communication. Treat tennants very poorly.Use unreliable contactors. Completley unreliable letting agent avoid. Take 5☆ reviews with a bucket of salt.

I recommend reading the reviews on other sites as they seem far more accurate. It looks like Seraph are having all of the honest reviews removed and asking friends and family to add false experiences. Absolutely horrendous, they do not meet the bare minimum standards. Edit: I know ‘contact us directly’ is the recommended response to a negative google review, but I have contacted you directly for the entire tenancy and you pretty much ignored me. Everything you said during the viewing was a lie - the price, the circumstances, the promises of resolution. You should be ashamed of yourselves. I asked other tenants and they have stories just as bad as mine. Seraph is a landlord apologist group masquerading as a letting agent. Do not give them a penny.

Awful experience as a management company. Seraph are responsible for the Bayscape private development. Failure to provide communication to leaseholders, mismanagement of finances, lots of promises but little action.

If I could give 0 stars I would. Awful company. They gave keys out without my permission and on two separate occasions resulting in unauthorised persons entering the property and an occasion where petty change has been taken from the property. I have told seraph countless times that nobody is to enter my property without permission which was ignored. I am aware that legally they can enter the property in event of an emergency like a fire or leak. There is a leak in the property but even with the unauthorised contractors entering the property without permission, nothing has been resolved so makes you wonder what they were doing in there in the first place! I've had issue after issue with the property itself. Seraph cares very little about their tenants and has ruined my whole experience. Please do your research before using this company as you will be disappointed!!

Terrible! They will downright ignore you. Seems like they're teenagers playing at being letting agents, they have no interest in helping. Even speaking to them on the phone they are apologetic then do nothing. I asked 4 neighbours to see if they had similar experiences and their stories of dealing with Seraph are even worse. These people need to be investigated.

I have been having many issues with my room There are bed bugs,no chimney, smoke detector is not working so on and we have been complaining this from October 2022 I am not able to get sleep at night, I am very concerned that this bed bugs will enter in my body through my nose or ears during sleep. Because of lack of sleep I feel tired every time and I am not able to concentrate on anything. Recently after sending a mail to seraph property management about the issue and it's importance they replied me by saying that the contractor will be not be available untill April 5. So should I suffer this issues for 1 more month?

I am not happy with Giovanni,he make upset my daughter he need looking about gate for car parking nothing done for secure parking.

I have had a few instances of Gianni harassing me about where I park my car. I only park my car in the ‘incorrect’ space if I have my baby/taking shopping in/ cleaning the car. However he has been making empty threats at me, scaremongering, harassed me with phone calls and texts in short periods of time along with belittling me when he saw me while I was cleaning my car. In the last instance it was a Sunday afternoon and he wasn’t even working!! If I could give him 0 stars I would. Ruins the whole experience for the company and now I have to be watching my back when trying to drop off shopping or my daughter in case he’s there.

Terrible. Communication or even any interest in communicating is non existent. I have a leak in my roof my the flat upstairs, despite raising this issue with our block manager, nothing has been done about it, the leak is getting worse as the days go by. Very unprofessional set up and I am still waiting for some (any) communication