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Seraph Property Management

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

I recommend reading the reviews on other sites as they seem far more accurate. It looks like Seraph are having all of the honest reviews removed and asking friends and family to add false experiences. Absolutely horrendous, they do not meet the bare minimum standards. Edit: I know ‘contact us directly’ is the recommended response to a negative google review, but I have contacted you directly for the entire tenancy and you pretty much ignored me. Everything you said during the viewing was a lie - the price, the circumstances, the promises of resolution. You should be ashamed of yourselves. I asked other tenants and they have stories just as bad as mine. Seraph is a landlord apologist group masquerading as a letting agent. Do not give them a penny.

Reply from agent

We are disappointed to have received your review. We do not and can not remove google reviews, our reviews are from genuine customers. Unfortuntely we are unable to identify you as a customer on any of our systems. We would be grateful if you could contact us directly so we can try and understand any issues you may have so we have the opportunity to rectify these. Thanks

1.00 /5
Reply from agent

Unfortunately we have no way of identifying you as a customer with the review you have left. We treat reviews very seriously and therefore we would be grateful if you could contact us on info@seraph.pm to provide further information so we will be able to help you. Thank You.

1.00 /5

Awful experience as a management company. Seraph are responsible for the Bayscape private development. Failure to provide communication to leaseholders, mismanagement of finances, lots of promises but little action.

Reply from agent

We are sorry to have received your review and apologise for any inconvenience this has caused. We understand that you are in contact with the appropriate block manager who has been providing regular updates, with communications that has been sent this week. We would refute your claims on mismanagement of finances and invite you to discuss this matter privately with our accounts team to ensure we can clarify any concerns you may have. Thank You.

1.00 /5

If I could give 0 stars I would. Awful company. They gave keys out without my permission and on two separate occasions resulting in unauthorised persons entering the property and an occasion where petty change has been taken from the property. I have told seraph countless times that nobody is to enter my property without permission which was ignored. I am aware that legally they can enter the property in event of an emergency like a fire or leak. There is a leak in the property but even with the unauthorised contractors entering the property without permission, nothing has been resolved so makes you wonder what they were doing in there in the first place! I've had issue after issue with the property itself. Seraph cares very little about their tenants and has ruined my whole experience. Please do your research before using this company as you will be disappointed!!

Reply from agent

We are disappointed to read your review and we are sorry you have had some issues at the property. We understand you are in communication with the property management team who are doing their best to help you get these matters resolved, and arrange access at a time that is convenient for you. We would be grateful if you could continue to work with us so we can ensure the issues are dealt with promptly. Thank You.

1.00 /5

Terrible! They will downright ignore you. Seems like they're teenagers playing at being letting agents, they have no interest in helping. Even speaking to them on the phone they are apologetic then do nothing. I asked 4 neighbours to see if they had similar experiences and their stories of dealing with Seraph are even worse. These people need to be investigated.

Reply from agent

Hello, we are unable to locate you as a tenant or resident on any of our systems. We would be extremely grateful if you could come forward so we can ensure you are on a tenancy agreement if you are living in a Seraph property. Additionally, we would like the opportunity to rectify any issues you have but cannot see anything logged in your name. Please contact us on 02921671444 urgently so we can look into this.

1.00 /5

I have been having many issues with my room There are bed bugs,no chimney, smoke detector is not working so on and we have been complaining this from October 2022 I am not able to get sleep at night, I am very concerned that this bed bugs will enter in my body through my nose or ears during sleep. Because of lack of sleep I feel tired every time and I am not able to concentrate on anything. Recently after sending a mail to seraph property management about the issue and it's importance they replied me by saying that the contractor will be not be available untill April 5. So should I suffer this issues for 1 more month?

Reply from agent

We are disappointed to have read your review and we are sorry you have had some issues at the property, however, we would also like to point out that we have made every effort to work with you to try and resolve any issues. It has been unfortunate that when contractors have been arranged to attend they have been unable to gain access, which has contributed to the delays you mention. We understand you are in communication with the property management team who are doing their best to help you, we would be grateful if you could continue to work with us so we can ensure the issues are dealt with. Thank You.

1.00 /5

I am not happy with Giovanni,he make upset my daughter he need looking about gate for car parking nothing done for secure parking.

Reply from agent

Hello, we are sorry to have received your review, we would like the chance to be able to rectify this misunderstanding, please can you contact the office so we can arrange for you to chat or meet with Gianni. Thank You.

1.00 /5

I have had a few instances of Gianni harassing me about where I park my car. I only park my car in the ‘incorrect’ space if I have my baby/taking shopping in/ cleaning the car. However he has been making empty threats at me, scaremongering, harassed me with phone calls and texts in short periods of time along with belittling me when he saw me while I was cleaning my car. In the last instance it was a Sunday afternoon and he wasn’t even working!! If I could give him 0 stars I would. Ruins the whole experience for the company and now I have to be watching my back when trying to drop off shopping or my daughter in case he’s there.

Reply from agent

We are surprised to have received your review and sorry for the service you have received. We always aim to deliver a 5* service, and we apologise on this occasion that it was not fulfilled. Car parking in blocks can be a very difficult issue to manage and to ensure fairness for all residents within the blocks, we do our best to manage this personally and avoid using faceless car parking charging companies. Equally, we also want to make sure residents feel comfortable at their home at all times. We would appreciate an opportunity to rectify this for you and our Block Manager, Dan, will be in touch with you to follow up on this matter and hopefully we can move on positively from this.

1.00 /5

Terrible. Communication or even any interest in communicating is non existent. I have a leak in my roof my the flat upstairs, despite raising this issue with our block manager, nothing has been done about it, the leak is getting worse as the days go by. Very unprofessional set up and I am still waiting for some (any) communication

Reply from agent

We are sorry to have received your review. We understand, since our office has reopened fully after the Christmas break, you have been updated by both the block manager and the maintenance team. There has been work going on in the background to ascertain where the leak was coming from and who is liable. We hope this now satisfies matters and will continue to keep you updated during this process. If you feel this matter remains outstanding please can you email more details to blocks@seraph.pm. Thanks

1.00 /5

Hello, we are sorry to have received your review, a member of the team will be in touch to help us rectify this for you. Thanks

Contact details
Sales Phone:

02921 671444

Lettings Phone:

02921 671444

Opening hours

Unknown

Address

1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP, UK, CF24

About

Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.

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