We are sorry to see you rating, as you haven't left a comment, we would be grateful if you could contact the office to speak with a member of the team regarding any issues. Thanks, Seraph.

We are sorry to hear of your review. Whilst we are unable to discuss the details of your bond deposit publicly, we were under the impression that all matters were agreed and since resolved. If you wish to discuss anything further we would appreciate it if you could give us a call in the office. Many Thanks.

We are sorry to hear of the content of your review and would like the opportunity to clarify some of the points you have raised. Firstly, the re-let of your property was agreed as per your request, where we re-advertised the property as you decided to vacate the property before the tenancy was agreed to end. In regards to the oven, having checked our records I can confirm that this was repaired on the 21st December, however a further issue with the socket was then found which meant further investigations needed to be carried out. I am sorry you feel that there were unplanned calls to the property, however, we've not had any records of unauthorised access and we always arranged access with yourselves or you would arrange visits with the contractors directly at your convenience. If you would like us to investigate these matters further for you please contact our manager directly. Thank You.

We are sorry to hear of your review. We are aware of an ongoing issue on site and we have been working with contractors in order to obtain professional advice and findings. If you would like to contact the Managing Director, please can you follow our complaints procedure policy via our website. Thank You.

I am sorry to hear of your review, this is something the property management team has been working on and we can assure you this matter has not been ignored by the team. Seraph manage the property on the landlords behalf and therefore we are unable to action anything without the landlords confirmation. We would appreciate if this matter could be dealt with offline, however we can confirm that Seraph have done everything they can in relation to this matter. If you would like a more detailed response, please contact us direct. Thank You.

We are very sorry and disappointed to hear the content of your review. We would like to take this opportunity to point out that we do not provide a letting or management service to yourself and therefore find your feedback regarding our services unfair. We welcome constructive criticism from all of our clients, but on this occasion, feel your review is unreasonable. We would also like to clarify that as you are not a customer of Seraph, due to no financial transactions taking place, that we do not accept your accusations of fraud. Even though you are not a customer, we would be happy to discuss any concerns you may have in relation to our business, so that we can try and help resolve any issues experienced. Thank You.

We are sorry to hear of the content of your review and would like the opportunity to clarify some of the points you have raised. Firstly, the re-let of your property was agreed as per your request, where we re-advertised the property as you decided to vacate the property before the tenancy was agreed to end. In regards to the oven, having checked our records I can confirm that this was repaired on the 21st December, however a further issue with the socket was then found which meant further investigations needed to be carried out. I am sorry you feel that there were unplanned calls to the property, however, we've not had any records of unauthorised access and we always arranged access with yourselves or you would arrange visits with the contractors directly at your convenience. If you would like us to investigate these matters further for you please contact our manager directly. Thank You.

Thank you for your feedback Miriam, it is unfortunate that you weren't completely satisfied with the end of your tenancy. Your deposit is registered in a third party scheme and we follow the procedures bound by this legislation, as laid out in your tenancy agreement. You will find that we acted in line with the deposit scheme and we are pleased to hear that this matter has now been resolved.

We are disappointed to hear the content of your review and would like to apologise if you felt that there was a lack of communication. However, I would also like to take this opportunity to point out that the lack of communication was an error with your log in details to the system and not because you couldn't get hold of us in the office. In regards to the price change, this was done at your request as you asked for a seven day extension, so the additional cost you are referring to covers the rent. I hope this clarifies matters, however if you would like us to investigate this matter further, please contact the office on 02921671444. Thank You.